Built the system at the end of january. Worked fine till now. A week ago it just didnt want to wake from sleep, so i did a hard reset. It didnt boot, instead it kept opening the bios, where the hard drive wasnt listed. I ended up taking the drive out, to see if it has any visible marks. None. So i put it back in into the same m.2 slot, and it worked fine.
Next day it didnt boot windows again, straight to bios. I put the drive into the other slot, and it turned on fine. Then i updated the BIOS on the motherboard, and it again didnt want to boot up, instead went straight to bios. No drive detected. Put the drive back into the first slot, and it worked again.
Did some more digging, set the PCI bus in bios to 3.0 instead of Auto. Also ran chckdsk /r /f. Assesed drive health with 3rd party app, health of drive at 100%. Did a virus scan, no issues. I also changed all the bios settings as per the recomendation on the solid state support guide, and the Intel® Solid State Drives with PCIe* NVMe* Boot Installation Guide
Worked fine for a few days, and i had the same problem today. Again reseated the m.2 drive in the same slot (slot A), and it works again.
I have zero issues with the drive outside of this, and it works fine in other computers.
Thank you for contacting Intel® Memory & Storage Support.
Based on the information you provided and the troubleshooting you have done so far, your issue seems to be more related to the motherboard than to the SSD.
We advise you to follow the community recommendations regarding the BIOS reset.
If this does not solve the issue, our only advice is to contact your motherboard manufacturer for further assistance and recommendations regarding the necessary BIOS configuration.
Thank you for your patience and understanding.
Intel Customer Support Technician
A Contingent Worker at Intel
Hello, the CPU is a ryzen 7 3700x, part number 100-000000071. The windows version is 1909. Its a self built pc, so no model number on that. The rest of the specs are:
mobo: Aorus elite x570 mobo (F12f bios version)
ram: CRUCIAL Ballistix Sport LT (BLS2K16G4D30AESB)
GPU: ASUS Rog 2070 super
I am also attaching the SSU log file to this reply, if its any help.
Thank you very much for your time!
Why the drive is not booting it is recognized by Bios ? I'm asking if you see it in Bios or the PCIe slot is shown as non populated?
1.When the failure happen, can you see if removing the CMOS battery and replacing it after 15 minutes helps? Of course the Power Adapter should be disconnected.
2. Did you checked the CMOS battery condition?
I will check the next time it happens if removing the battery helps. Its been booting up normaly for the last two days, so im kinda holding my breath till the next time it fails. As far as the battery condition goes, i unpluged my computer for over an hour at one point when doing this, and the bios settings remained unchanged, so im guessing it should be good?
BIOS Settings are stored in flash, so you cannot lose contents this way. Battery is back up for retaining CMOS memory. This is CR2032 battery, which is cheap as dirt, so if in question, just replace it.
Hello! So the computer ran fine for the last 10 or 12 days, and i got the same issue. I checked the manual and turns out i can just clear the CMOS by shorting a couple of pins on the board. So I did that, to see if it works before i mess with the battery, and lo and behold, it booted up normaly again. So im guessing the best course of action would be to just put in a new battery right? If not, at least I have a fast way of clearing the issue when it returns, instead of messing with hardware again.
Indeed. My local grocery store doesnt have them tho, and due to the pandemic, i cannot legaly travel outside my municipality, and even so, only grocerie stores are open at this time. So getting something like this suddenly became very annoying.
Do you have an extra M.2 slot? If so, try moving the module to that slot and see if it works better there. If it doesn't, then get the motherboard replaced.
There are two possibilities,
Hope this helps,