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GČade
Novice
375 Views

PC wont boot unless I reseat my 660p 1tb almost every time. What could be the issue?

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Built the system at the end of january. Worked fine till now. A week ago it just didnt want to wake from sleep, so i did a hard reset. It didnt boot, instead it kept opening the bios, where the hard drive wasnt listed. I ended up taking the drive out, to see if it has any visible marks. None. So i put it back in into the same m.2 slot, and it worked fine.

 

Next day it didnt boot windows again, straight to bios. I put the drive into the other slot, and it turned on fine. Then i updated the BIOS on the motherboard, and it again didnt want to boot up, instead went straight to bios. No drive detected. Put the drive back into the first slot, and it worked again.

 

Did some more digging, set the PCI bus in bios to 3.0 instead of Auto. Also ran chckdsk /r /f. Assesed drive health with 3rd party app, health of drive at 100%. Did a virus scan, no issues. I also changed all the bios settings as per the recomendation on the solid state support guide, and the Intel® Solid State Drives with PCIe* NVMe* Boot Installation Guide

 

Worked fine for a few days, and i had the same problem today. Again reseated the m.2 drive in the same slot (slot A), and it works again.

 

I have zero issues with the drive outside of this, and it works fine in other computers.

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1 Solution
JosafathB_Intel
Moderator
212 Views

Hello GČade,

 

Thank you for contacting Intel® Memory & Storage Support.

 

Based on the information you provided and the troubleshooting you have done so far, your issue seems to be more related to the motherboard than to the SSD. 

 

We advise you to follow the community recommendations regarding the BIOS reset.

 

If this does not solve the issue, our only advice is to contact your motherboard manufacturer for further assistance and recommendations regarding the necessary BIOS configuration.

 

Thank you for your patience and understanding.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel 

 

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21 Replies
AlHill
Super User
210 Views

What is your processor model number?

What version of Windows 10? 1909?

What is the model number of your laptop or desktop?

 

Doc

 

n_scott_pearson
Super User Retired Employee
210 Views

Better yet, please download and run the Intel System Support Utility for Windows and save the report to a file. Then, using the paperclip icon below the edit window, upload and attach this file to a response post.

...S

GČade
Novice
210 Views

Thanks, here is the SSU log file from yesterday!

 

GČade
Novice
210 Views

Hello, the CPU is a ryzen 7 3700x, part number 100-000000071. The windows version is 1909. Its a self built pc, so no model number on that. The rest of the specs are:

 

mobo: Aorus elite x570 mobo (F12f bios version)

ram: CRUCIAL Ballistix Sport LT (BLS2K16G4D30AESB)

GPU: ASUS Rog 2070 super

 

I am also attaching the SSU log file to this reply, if its any help.

 

Thank you very much for your time!

 

LeonWaksman
Super User
210 Views

You may download the Intel SSD Toolbox application. With this application in additional to checking the SSD health and checking the Smart Data, you will be able to update your SSD firmware.

 

Leon

GČade
Novice
210 Views

I already did that, it says my firmware is up to date. It also reports the drive as being completely healthy.

LeonWaksman
Super User
210 Views

Why the drive is not booting it is recognized by Bios ? I'm asking if you see it in Bios or the PCIe slot is shown as non populated?

 

Leon

 

GČade
Novice
210 Views

Nope, doesnt recognize it at all. Shows the slots as empty, and doesnt list anything in the boot drive sections.

LeonWaksman
Super User
210 Views

1.When the failure happen, can you see if removing the CMOS battery and replacing it after 15 minutes helps? Of course the Power Adapter should be disconnected.

2. Did you checked the CMOS battery condition?

 

Leon

 

GČade
Novice
210 Views

I will check the next time it happens if removing the battery helps. Its been booting up normaly for the last two days, so im kinda holding my breath till the next time it fails. As far as the battery condition goes, i unpluged my computer for over an hour at one point when doing this, and the bios settings remained unchanged, so im guessing it should be good?

LeonWaksman
Super User
210 Views

The Bios setting will remains unchanged. You will see "Bios checksum" warning during first boot.

 

Leon

n_scott_pearson
Super User Retired Employee
210 Views

BIOS Settings are stored in flash, so you cannot lose contents this way. Battery is back up for retaining CMOS memory. This is CR2032 battery, which is cheap as dirt, so if in question, just replace it.

...S

GČade
Novice
210 Views

Hello! So the computer ran fine for the last 10 or 12 days, and i got the same issue. I checked the manual and turns out i can just clear the CMOS by shorting a couple of pins on the board. So I did that, to see if it works before i mess with the battery, and lo and behold, it booted up normaly again. So im guessing the best course of action would be to just put in a new battery right? If not, at least I have a fast way of clearing the issue when it returns, instead of messing with hardware again.

LeonWaksman
Super User
210 Views

The battery is quite cheap. I'll would try replacement.

 

Leon

 

AlHill
Super User
210 Views

"turns out i can just clear the CMOS by shorting a couple of pins on the board. "

 

Pretty scary.

 

Doc

 

GČade
Novice
37 Views

Not really. Its in the manual, and of course the system is powered down and the power cable is unpluged.

GČade
Novice
37 Views

Indeed. My local grocery store doesnt have them tho, and due to the pandemic, i cannot legaly travel outside my municipality, and even so, only grocerie stores are open at this time. So getting something like this suddenly became very annoying.

n_scott_pearson
Super User Retired Employee
210 Views

Do you have an extra M.2 slot? If so, try moving the module to that slot and see if it works better there. If it doesn't, then get the motherboard replaced.

...S

GČade
Novice
210 Views

It does, and it has the same problem. I got the exact same behaviour from both slots.

n_scott_pearson
Super User Retired Employee
210 Views

There are two possibilities,

 

  1. The BIOS upgrade introduced a bug that is causing this behaviour. Can you downgrade the BIOS to the previous? If you do this and the problem goes away, you know its a BIOS issue.
  2. Something is damaged in the drive or in the motherboard. Test the drive in another PC. If works well there, hairy finger points at motherboard replacement.

 

Hope this helps,

...S

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