Please, check warranty SSD Intel

[CLe]

We have two ssd but we​ do not check warraty in the website: https://supporttickets.intel.com/

Please check hepl Us​

Thanks,

Cung Lê​

[JosafathB_Intel]

Hello Cle,

Thank you for your reply,

We are not able to see any file attached to your post.

We would appreciate it if you can try to attach the Log-file one more time to review the disk status and provide you with further assistance.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[CLe]

Hi Josh, i send again

Thanks, ​

[JosafathB_Intel]

Hello Cle,

Thank you for your reply,

Based on the information you provided we noticed the following:

In disk 1

Power-On Hours Count 7287

Total LBAs Written      60527.31 GB

Total LBAs Read               118797.81 GB

Firmware Version      RG21

In disk 2

Power-On Hours Count 8565

Total LBAs Written      60527.31 GB

Total LBAs Read        118797.81 GB

Firmware Version      RG21

No issue was found in your drives, and the SSDs are in the latest version of the firmware.

We advise you to back up your information and to run a low-level format in your SSDs to try to get your drive to a factory state and let us know the results.

The media Wear out is expected due to the usage given to this drive.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[CLe]

hi Josh B! I need warranty for these 2 ssd drives, but creating a case doesn't work on the website, we don't need to update fw

[JosafathB_Intel · Accepted solution]

Hello Cle,

Thank you for your reply,

Based on the information you provided and the SSU logs you extracted from your SSDs, these drives do not seem to have any hardware issue and are running the latest version of the firmware as mentioned in our previous post.

The media Wear out is expected due to the amount of usage (reads and writes) that these drives have been exposed to.

If you insist on replacing your SSDs, we advise you to open a ticket with the technical support in charge of your geographical area by visiting:

https://www.intel.vn/content/www/vn/vi/support/contact-support.html#@15

https://www.intel.vn/content/www/vn/vi/support/contact-support/apac-contact.html

We hope you find this information helpful. Let us know if you need further assistance.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel