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Please, check warranty SSD Intel

CLe
New Contributor

We have two ssd but we​ do not check warraty in the website: https://supporttickets.intel.com/

Please check hepl Us​

Thanks,

Cung Lê​

1 ACCEPTED SOLUTION

JosafathB_Intel
Valued Contributor

Hello Cle,

Thank you for your reply,

Based on the information you provided and the SSU logs you extracted from your SSDs, these drives do not seem to have any hardware issue and are running the latest version of the firmware as mentioned in our previous post.

The media Wear out is expected due to the amount of usage (reads and writes) that these drives have been exposed to.

If you insist on replacing your SSDs, we advise you to open a ticket with the technical support in charge of your geographical area by visiting:

https://www.intel.vn/content/www/vn/vi/support/contact-support.html#@15

https://www.intel.vn/content/www/vn/vi/support/contact-support/apac-contact.html

We hope you find this information helpful. Let us know if you need further assistance.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

View solution in original post

15 REPLIES 15

LeonWaksman
Contributor II
  1. Your S/N on both SSD is the same. Could be that this is an ISN number of some OEM? In this case you should ask the OEM for warranty coverage.
  2. What is the model number of this SSD?
  3. Can you attach an image of this SSD, showing the identification label?

Leon

CLe
New Contributor

hi, i buy 3 ssd but only 2 ssd do not create case? image

CVTR651301WB240CGN --> no

H60943-201

CVTR622100CT240CGN --> no

H60943-201

CVTR548501QL240CGN ---> ok

H60943-201​

^^

  1. I got the same (negative) results.
  2. Wait for Intel Engineer assistance.

Leon

JosafathB_Intel
Valued Contributor

Hello Cle,

Thank you for contacting Intel® Memory & Storage Support.

Based on the information you provided both Intel® SSD 535 Series (240GB, 2.5in SATA 6 GB/s, 16nm, MLC) are still under warranty.

Please take into consideration that the warranty period begins from the moment you purchase the drives from one of our distributors and the date in the POP (proof of purchase) will be the one that dictates when the warranty in your product started.

Please let us know if you need further assistance related to these drives or if you were just looking to confirm the warranty status of your SSDs.

We hope you find this information helpful.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel