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CLe
Beginner
486 Views

Please, check warranty SSD Intel

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We have two ssd but we​ do not check warraty in the website: https://supporttickets.intel.com/

Please check hepl Us​

Thanks,

Cung Lê​

 

0 Kudos
1 Solution
JosafathB_Intel
Moderator
167 Views

Hello Cle,

 

Thank you for your reply,

 

Based on the information you provided and the SSU logs you extracted from your SSDs, these drives do not seem to have any hardware issue and are running the latest version of the firmware as mentioned in our previous post.

 

The media Wear out is expected due to the amount of usage (reads and writes) that these drives have been exposed to.

 

If you insist on replacing your SSDs, we advise you to open a ticket with the technical support in charge of your geographical area by visiting:

 

https://www.intel.vn/content/www/vn/vi/support/contact-support.html#@15

 

https://www.intel.vn/content/www/vn/vi/support/contact-support/apac-contact.html

 

We hope you find this information helpful. Let us know if you need further assistance.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

 

View solution in original post

15 Replies
LeonWaksman
Super User
167 Views
  1. Your S/N on both SSD is the same. Could be that this is an ISN number of some OEM? In this case you should ask the OEM for warranty coverage.
  2. What is the model number of this SSD?
  3. Can you attach an image of this SSD, showing the identification label?

 

Leon

 

CLe
Beginner
167 Views

hi, i buy 3 ssd but only 2 ssd do not create case? 0-02-06-44421375ad93b7b2590517383f654823040f98acd7d01dc742de461bec5cb5be_1c6d9c00ef6e47.jpg

CVTR651301WB240CGN --> no

H60943-201

CVTR622100CT240CGN --> no

H60943-201

CVTR548501QL240CGN ---> ok

H60943-201​

 

^^

LeonWaksman
Super User
167 Views
  1. I got the same (negative) results.
  2. Wait for Intel Engineer assistance.

 

Leon

 

JosafathB_Intel
Moderator
167 Views

Hello Cle,

 

Thank you for contacting Intel® Memory & Storage Support.

 

Based on the information you provided both Intel® SSD 535 Series (240GB, 2.5in SATA 6 GB/s, 16nm, MLC) are still under warranty.

 

Please take into consideration that the warranty period begins from the moment you purchase the drives from one of our distributors and the date in the POP (proof of purchase) will be the one that dictates when the warranty in your product started.

 

Please let us know if you need further assistance related to these drives or if you were just looking to confirm the warranty status of your SSDs.

 

We hope you find this information helpful.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

CLe
Beginner
167 Views

Hi Josh B!

 

I need this 2 ssd warranty! We import from the distributor Viet Son company on May 26, 2015

 

Please check help us 

viber_image_2019-11-15_09-14-12.jpg

JosafathB_Intel
Moderator
167 Views

Hello Cle,

 

Thank you for your reply.

 

To further assist you we would appreciate if you can provide us with the following information:

 

  1.  Please describe the troubleshooting done by you to determine that the SSDs are defective and need to be replaced.
  2. Provide us with the SMART details.CSV file (SMART logs), this logs can be extracted from your "Intel® SSD 535 Series" by using the Intel® Solid State Drive Toolbox in the “IntelSolidStateDriveToolboxUserGuide.pdf” (https://www.intel.com/content/www/us/en/support/articles/000020382/memory-and-storage.html) section 3.2 you can find the instructions on how to get this file.
  3. We would like to know if the SSDs are detected by your PC BIOS.

 

We will be looking forward to your reply.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

CLe
Beginner
167 Views

The SSD is bad sector and heathy < 50%

0-02-06-a3266affbc4bed5d32d028ec0b871cda6deaa948fbcd403d0dd7fae80fccd47f_1c6d9ca7f2ba5e.jpg

0-02-06-5d08978843db90d52b0b15f0c1231b4e8bf383b62285c97486068300be4a0d48_1c6d9ca7eff55b.jpg

JosafathB_Intel
Moderator
167 Views

Hello Cle,

 

Thank you for your reply and for the information provided.

 

To further assist you, we would appreciate if you can review and provide us with the following information:

 

 

We will be looking forward to your reply.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

CLe
Beginner
167 Views
Dear! We send file log Please check Thanks, Cung Lê
JosafathB_Intel
Moderator
167 Views

Hello Cle,

 

Thank you for your reply,

 

We are not able to see any file attached to your post.

 

We would appreciate it if you can try to attach the Log-file one more time to review the disk status and provide you with further assistance.

 

We will be looking forward to your reply.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

CLe
Beginner
167 Views

Hi Josh, i send again

Thanks, ​

JosafathB_Intel
Moderator
167 Views

Hello Cle,

 

Thank you for your reply,

 

Based on the information you provided we noticed the following:

 

In disk 1

 

Power-On Hours Count 7287

Total LBAs Written      60527.31 GB

Total LBAs Read               118797.81 GB

Firmware Version      RG21

 

In disk 2

 

Power-On Hours Count 8565

Total LBAs Written      60527.31 GB

Total LBAs Read        118797.81 GB

Firmware Version      RG21

 

No issue was found in your drives, and the SSDs are in the latest version of the firmware.

 

We advise you to back up your information and to run a low-level format in your SSDs to try to get your drive to a factory state and let us know the results.

 

The media Wear out is expected due to the usage given to this drive.

 

We will be looking forward to your reply.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

 

CLe
Beginner
167 Views

hi Josh B! I need warranty for these 2 ssd drives, but creating a case doesn't work on the website, we don't need to update fw

JosafathB_Intel
Moderator
168 Views

Hello Cle,

 

Thank you for your reply,

 

Based on the information you provided and the SSU logs you extracted from your SSDs, these drives do not seem to have any hardware issue and are running the latest version of the firmware as mentioned in our previous post.

 

The media Wear out is expected due to the amount of usage (reads and writes) that these drives have been exposed to.

 

If you insist on replacing your SSDs, we advise you to open a ticket with the technical support in charge of your geographical area by visiting:

 

https://www.intel.vn/content/www/vn/vi/support/contact-support.html#@15

 

https://www.intel.vn/content/www/vn/vi/support/contact-support/apac-contact.html

 

We hope you find this information helpful. Let us know if you need further assistance.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

 

View solution in original post

CLe
Beginner
167 Views

hi ok Josh B, i will request link https://www.intel.vn/content/www/vn/vi/support/contact-support/apac-contact.html

Thanks you very much!​

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