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111alan
Novice
1,043 Views

Probably another bad-context error?

I have DC P3500 2TB and was trying to use intel data migration tool. Secure erased the drive before migration. But when PC restarts into PE the drive can not be initialized. Retried once but it's no use. When I gave up and restarted the PC the drive turned into degraded mode. Smart is completely disabled and intel ssd toolbox shows its capacity is 0MB.

It seems that DC P series is a lot easier to encounter problems compared to DC S series. I have 10+ S3500/S3700 drives and yet none encountered any problem. On the contrary there were 3 in 14 of my DC P3600 1.6TB drives went completely unusable last year.

Intel please make a tool to let users save the bricked drives on their own... For now intel drives always die in some strange ways instead of hardware defects, it's inconvenient to request RMA time to time when it's not really necessary...

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2 Replies
idata
Community Manager
48 Views

Hello Kagamine_Rin,

We understand this drive appears to be defective after a strange behavior and checking the screenshot provided, we do suggest you to please contact our http://www.intel.cn/content/www/cn/zh/support/contact-support.html?_ga=1.174267042.1833654909.148492... @18 support department.

Please also check your private message.

Regards,

 

NC
idata
Community Manager
48 Views

Hello Kagamine_Rin,

 

 

We would like to know if you were able to contact our support department? We will be waiting for your response.

 

 

Regards,

 

Nestor C
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