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Marlon3
Beginner
41 Views

Problema con Microfono Intel Smart Sound Tecnology Intel /Intel (R) SST)

Hola

Tengo problemas con el microfono inforporado de mi laptop HP 450 G7, no se activa a pesar que he intentado con los ultimos controladores que la misma HP me ha proporcionado. Cuando instalo el controlador me anula el audio de salida y lo que tengo que hacer es revertir a la version anterior sin resolver el problema del microfono. Adjunto detalles. Que puedo hacer? Gracias.

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1 Reply
JosafathB_Intel
Moderator
27 Views

Hello Marlon3,

 

Thank you for contacting Intel® Memory & Storage Support.

 

As we understand, you need assistance with your HP* 450 G7 pre-installed microphone. If we infer correctly, we will appreciate it if you can review the following information:

 

Please, contact HP* to check if they can guide you on how to update your driver. We apologize, but this configuration or part exchange is out of our scope of support since it is on OEM equipment that may need a specific setup to work as you planned.

 

We will not close this thread, and you can still post and share your findings with the community. If you need assistance related to an Intel® product, please do not hesitate to contact us back by opening a new thread, and please submit a new question. We will no longer monitor this thread.

 

We hope fellow community members have the knowledge to jump in and help.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician.