Intel® Optane™ Solid State Drives
Support for Issues Related to Solid State Drives based on Intel® Optane™ technology, Intel® MAS and Firmware Update Tool
435 Discussions

Problems with SSD

DRauc
Beginner
‎09-04-2018 08:55 PM
2,405 Views

I have this notification in IRST saying that my ssd is inaccessible and Ive tried to fix this but none of this suggestions work, please help.

Preview file
3252 KB
0 Kudos

Link Copied

6 Replies
idata
Employee
‎09-05-2018 10:24 AM
1,082 Views

Hello Podwaku.

 

 

Thank you for contacting Intel Technical Support.

 

 

As we understand, you need assistance with your Intel® SSD. If we infer correctly, to begin diagnosis and consequent troubleshooting that could take us to a resolution, we would appreciate if you could, please, reply to this post with the following, important, basic information:
  1. System Integration (please, describe how your system is integrated; please, include the manufacturer and model of all the components)
  2. The Windows 10 version that you have set up in the system.
  3. Usage that you are giving to this drive (primary drives, storage/secondary drives, part of a RAID array, etc).
  4. Pictures and the marking of your product (https://www.intel.com/content/www/us/en/support/articles/000025532/memory-and-storage.html https://www.intel.com/content/www/us/en/support/articles/000025532/memory-and-storage.html).
  5. Is the BIOS able to recognize the drive?
We will be looking forward to your reply.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

0 Kudos
Copy link
DRauc
Beginner
‎09-05-2018 01:48 PM
1,082 Views

I am running Windows 10 Home version 1803, I am pretty sure that it is being used as part of a raid array. the bios does recognize it. It is a Dell xps 15 9550 and its a laptop so im not sure how to find the information of the ssd.

0 Kudos
Copy link
idata
Employee
‎09-06-2018 01:19 PM
1,082 Views
In response to DRauc

Hi Podwaku,

 

 

Thank you for the information. Since you mentioned that the drive is in the laptop could you please confirm if this drive came along with the laptop or you added it later?

 

 

Additionally, could you please run the Intel® System Support Utility to get more information about your system? The report should include as well information about the drive so we can identify which one you are currently using. Please download this tool from the following site: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Make sure you run the full report and then please attach the report file in your next post.

 

 

I'll be waiting for your response.

 

 

Have a nice day.

 

 

Regards,

 

Diego V.
In response to DRauc
0 Kudos
Copy link
DRauc
Beginner
‎09-07-2018 02:03 PM
1,082 Views

the drive came along with the laptop.

Here is the diagnostic

# SSU Scan Information

 

Scan Info:

 

Version:"2.5.0.12"

 

Date:"09/07/2018"

 

Time:"00:00:53.8318815"

# Scanned Hardware

 

Computer:

 

BaseBoard Manufacturer:"Dell Inc."

 

BIOS Mode:"UEFI"

 

BIOS Version/Date:"Dell Inc. 1.8.0 , 07/18/2018 12:00 AM"

 

CD or DVD:"Not Available"

 

Embedded Controller Version:"255.255"

 

Platform Role:"Mobile"

 

Processor:"Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz , GenuineIntel"

 

Secure Boot State:"On"

 

SMBIOS Version:"2.8"

 

Sound Card:"Realtek Audio"

 

Sound Card:"Intel(R) Display Audio"

 

System Manufacturer:"Dell Inc."

 

System Model:"XPS 15 9550"

 

System SKU:"06E4"

 

System Type:"x64-based PC"

 

- "Display"

 

Intel ® Graphics Driver Version:"23.20.16.4973"

 

- "Intel(R) HD Graphics 530"

 

Adapter Compatibility:"Intel Corporation"

 

Adapter DAC Type:"Internal"

 

Adapter RAM:"1.00 GB"

 

Availability:"Running or Full Power"

 

Bits Per Pixel:"32"

 

- "Caption":"Intel(R) HD Graphics 530"

 

Link:" http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+530"

 

CoInstallers:"C:\WINDOWS\System32\DriverStore\FileRepository\k127370.inf_amd64_40f42c925df30890\igxpco64.dll, CoDeviceInstall"

 

Color Table Entries:"4294967296"

 

Dedicated Video Memory:"Not Available"

 

Driver:"igdkmd64.sys"

 

Driver Date:"02/27/2018 04:00 PM"

 

Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\k127370.inf_amd64_40f42c925df30890\igdkmd64.sys"

 

Driver Provider:"Intel Corporation"

 

Driver Version:"23.20.16.4973"

 

INF:"oem15.inf"

 

INF Section:"iSKLD_w10_DS"

 

Install Date:"Not Available"

 

Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\k127370.inf_amd64_40f42c925df30890\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127370.inf_amd64_40f42c925df30890\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127370.inf_amd64_40f42c925df30890\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\k127370.inf_amd64_40f42c925df30890\igd12umd64.dll"

 

Last Error Code:"Not Available"

 

Last Error Code Description:"Not Available"

 

Last Reset:"Not Available"

 

Location:"PCI bus 0, device 2, function 0"

 

Manufacturer:"Intel Corporation"

 

Microsoft DirectX* Version:"11.X"

 

Monochrome:"No"

 

Number of Colors:"4294967296"

 

Number of Video Pages:"Not Available"

 

PNP Device ID:"PCI\VEN_8086&DEV_191B&SUBSYS_06E41028&REV_06\3&11583659&0&10"

 

Power Management Capabilities:"Not Available"

 

Power Management Supported:"Not Available"

 

Refresh Rate - Current:"59 Hz"

 

Refresh Rate - Maximum:"59 Hz"

 

Refresh Rate - Minimum:"59 Hz"

 

Resolution:"3840 X 2160"

 

Scan Mode:"Noninterlaced"

 

Service Name:"igfx"

 

Status:"OK"

 

Video Architecture:"VGA"

 

Video Memory:"Unknown"

 

Video Processor:"Intel(R) HD Graphics Family"

 

- "NVIDIA GeForce GTX 960M"

 

Adapter Compatibility:"NVIDIA"

 

Adapter DAC Type:"Integrated RAMDAC"

 

Adapter RAM:"2.00 GB"

 

Availability:"Offline"

 

Bits Per Pixel:"Not Available"

 

Caption:"NVIDIA GeForce GTX 960M"

 

CoInstallers:"C:\WINDOWS\System32\DriverStore\FileRepository\k127370.inf_amd64_40f42c925df30890\igxpco64.dll, CoDeviceInstall"

 

Color Table Entries:"Not Available"

 

Dedicated Video Memory:"Not Available"

 

Driver:"nvlddmkm.sys"

 

Driver Date:"03/15/2018 05:00 PM"

 

Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\nvdm.inf_amd64_2c7c773e20d8bcfa\nvlddmkm.sys"

 

Driver Provider:"NVIDIA"

 

Driver Version:"23.21.13.9125"

 

INF:"oem29.inf"

 

INF Section:"Section194"

 

...
0 Kudos
Copy link
idata
Employee
‎09-10-2018 09:54 AM
1,081 Views
In response to DRauc

Hello Podwaku.

 

 

Thank you for your reply.

 

 

Based on the information you provided:

 

 

- "Storage"

 

- "WDC WD10SPCX-75KHST0"

 

Capablities:"Random Access, Supports Writing, SMART Notification"

 

Caption:"WDC WD10SPCX-75KHST0"

 

Cylinder - Total:"121601"

 

Description:"Disk drive"

 

Driver:"Not Available"

 

Driver Date:"06/21/2006 12:00 AM"

 

Driver Version:"10.0.17134.1"

 

Error Code:"Device is working properly"

 

Firmware Revision:"02.01A02"

 

Manufacturer:"(Standard disk drives)"

 

Model:"WDC WD10SPCX-75KHST0"

 

Serial Number:"WXP1A56HYACK"

 

 

This hard drive seems to be the only hard drive detected and it is a "Western Digital WD10SPCX-75KHST0" and since this drive came included with your "Dell XPS 15 9550" we advise you to contact Dell for support.

 

 

We hope you find this information useful.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

 

In response to DRauc
0 Kudos
Copy link
idata
Employee
‎09-17-2018 01:20 PM
1,082 Views
In response to idata

Hello Podwaku.

 

 

Thank you for having contacted Intel Technical Support.

 

 

We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?

 

 

Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.

 

 

We will be looking forward to your reply.

 

 

Best regards,

 

 

Josh B.

 

Intel Customer Support.
In response to idata
0 Kudos
Copy link
Reply

Community support is provided during standard business hours (Monday to Friday 7AM - 5PM PST). Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.