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MBrow11
Beginner
1,016 Views

RMD SSD

Need to RMA a SSD

Tried to start a rma but get

Your product could not be located

Verify the information you entered and try your search again. http://www.intel.com/content/www/us/en/support/contact-support.html Contact support if you need help identifying your product or determining your warranty status.

Tried to email but need to register first to send a suport email but that is also broken, will not send me email to register...

Tried the phone number listed but that goes to dead air.....

Have a 535 480 gig SSD, ISN CVTR543003RH480EGN, Serial H60945-201, purchased March 2016 from Newegg that is dead and needs replacement. Is Intel out of business or are they really that bad at managing a website?

Can someone shed a little light here?

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3 Replies
idata
Community Manager
59 Views

Hello TruePCs,

We understand that you've been experiencing some issues contacting our support team in order to request a warranty replacement on your Intel® SSD.

I've passed your feedback on to the appropriate team, and they will look into it.

That being said, this may be an isolated issue, as I was able to check your http://www.intel.com/content/www/us/en/support/warranty-center.html warranty status online without any problems, and our support team has been receiving calls as normal all day.

Would it be possible for you to try again, and let us know if the issue persists?

Best regards,

 

Carlos A.

EDIT: Please check your private messages.

MBrow11
Beginner
59 Views

Hmmm, just tried again and get

Your product could not be located Verify the information you entered and try your search again. http://www.intel.com/content/www/us/en/support/contact-support.html Contact support if you need help identifying your product or determining your warranty status.

ISN (on drive):

CVTR543003RH480EGN

or Serial Number (on box):

H60945-201

Either I'm missing something or...

Tried in Firefox, Chrome and IE.

idata
Community Manager
59 Views

TruePCs,

 

 

I've reported this issue and we're looking into it.

 

 

Thank you for your feedback. Let us know if there's anything else we may help you with.

 

 

Best regards,

 

Carlos A.
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