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idata
Community Manager
1,264 Views

Reliability - Screwed again with Intel SSD 535

The one most important reason I choose Intel SSD again is due to reliability but it seems I just don't learn the lesson I was served with Intel SSD 330i. In both cases I frequently witness SSD stop responding after bringing laptop from standby with power HDD LED lit on and system being hung:

I was told to ditch Intel but I am too stubborn like a donkey to listen to what wise men of technology say.

I would really exchange the drive to Samsung which is the one I was recommended from the beginning.

can't find my problem mentioned in this forum.

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8 Replies
idata
Community Manager
72 Views

TechnicGeek,

 

 

Please check your private message and let us know.

 

 

NC
idata
Community Manager
72 Views

TechnicGeek,

 

 

We are following up this case and we would like to know if you were able to read our previous private message.

 

 

We will be waiting for your response.

 

 

NC
idata
Community Manager
72 Views

I have updated to a firmware you suggested that was supposed to fix issue known to happen after system standby when SSD fails to wake up. This did not solve the issue.

idata
Community Manager
72 Views

TechniGeek,

 

 

In this case, we suggest you to please get in contact with our support department, either chat, e-mail or phone. Please go to the following http://www.intel.com/content/www/us/en/support/contact-support.html# @16 link.

 

Let us know if you need anything else or if you have difficulties contacting our support department.

 

 

NC
idata
Community Manager
72 Views

TechniGeek,

 

 

We are following up this case and we would like to know if you were able to get in contact with our support team?

 

 

We will be waiting for your response.

 

 

NC
idata
Community Manager
72 Views

It requires me to fill questionnaire to join Intel Technology Provider Program.

idata
Community Manager
72 Views

TechniGeek,

 

 

Please try our chat support in this http://intelsupportchat.force.com/icslivechat/ics_tech_ssd_ww_english_Chat link, or our online e-mail support https://customercare.intel.com/?lang=en-US here.

 

Let us know if you can access and get help from our department.

 

 

NC
idata
Community Manager
72 Views

TechniGeek,

 

 

We are following up and we would like to know if you were able to get in contact with our support team?

 

 

We will be waiting for your response.

 

 

NC
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