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TPede1
Beginner
5,014 Views

Running Toolbox SSD Optimiser on a SSD 540s Series 1TB disk creates an error message

Running the Toolbox SSD Optimiser on a SSD 540s Series 1TB disk gives the following error message: "RAID array detected. If RAID array not present, reboot and try again."

It's not in a RAID array. Seems like the internal RAID controller in the disc is not hidden from the system.

The SSD optimiser has always worked well on smaller SSD drives from Intel.

I'm using Intel SSD Toolbox 3.3.5.

Message was edited by: Terje Kristian Pedersen

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29 Replies
idata
Community Manager
169 Views

Tripoli,

We understand the Intel® Solid State Drive Toolbox is showing up and error while running optimizer, the error about you having the SSD in a RAID Array, which you don't have.

 

 

For this situation, we will like you to please share with us the logs from the Intel® Solid State Drive Toolbox, for you to get the logs please go to the following location: C:\Intel\Logs and send the file named: IntelSSDTDK.log.

We will be waiting for your response.

TPede1
Beginner
169 Views

[09:01:52:183] INFO : .\Feature.cpp(88): Feature::Feature: OS: WIN8.1

[09:01:52:190] INFO : .\SystemParser.cpp(73): SystemParser::Initialize: Initialized with status: 1.

[09:01:52:195] DEBUG : .\Adapter_NVMe_Win.cpp(126): DeviceManagement::Adapter_NVMe_Win::FindAdapters: Opening Handle to \\.\SCSI0: to test if it is a NVMe BusType

[09:01:52:196] INFO : .\SystemParser.cpp(73): SystemParser::Initialize: Initialized with status: 1.

[09:01:52:201] DEBUG : .\Adapter_NVMe_Win.cpp(39): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: Opening SCSI path / passthrough for this NVMe Windows adapter

[09:01:52:204] INFO : .\SystemParser.cpp(79): SystemParser::Execute: Executing...

[09:01:52:206] DEBUG : .\Adapter_NVMe_Win.cpp(44): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: Setting up passthrough command path / 'drive' for \\.\SCSI0:

[09:01:52:210] DEBUG : .\SystemParser.cpp(125): SystemParser::GetOperatingSystem: Getting OS information.

[09:01:52:212] DEBUG : .\CommandPath_NVME.cpp(344): DeviceManagement::CommandPath_NVME::TestDevice: CommandPath_NVME::TestDevice win Start...

[09:01:52:218] DEBUG : .\CommandPath_NVME.cpp(123): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Calling DeviceIoControl()

[09:01:52:224] ERROR : .\CommandPath_NVME.cpp(137): DeviceManagement::CommandPath_NVME::SendOpcodeCore: OS: 1117 = The request could not be performed because of an I/O device error.

[09:01:52:230] DEBUG : .\CommandPath_NVME.cpp(179): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Done copying back data/buffer, command, and status.

[09:01:52:237] ERROR : .\CommandPath_NVME.cpp(184): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Returning IOCTL fail of 18446744073709550499

[09:01:52:243] DEBUG : .\CommandPath_NVME.cpp(373): DeviceManagement::CommandPath_NVME::TestDevice: CommandPath_NVME::TestDevice win End...

[09:01:52:249] ERROR : .\Adapter_NVMe_Win.cpp(58): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: In AdapterNVMeWin constructor, tried to TestDevice() on CommandPath_NVMe, but failed

[09:01:52:255] DEBUG : .\Adapter_NVMe_Win.cpp(161): DeviceManagement::Adapter_NVMe_Win::FindAdapters: \\.\SCSI0: device failed NVMe TestDevice() check

[09:01:52:257] DEBUG : .\SystemParser.cpp(203): SystemParser::GetComputerSystem: Getting computer information.

[09:01:52:260] DEBUG : .\Adapter_NVMe_Win.cpp(126): DeviceManagement::Adapter_NVMe_Win::FindAdapters: Opening Handle to \\.\SCSI1: to test if it is a NVMe BusType

[09:01:52:266] DEBUG : .\Adapter_NVMe_Win.cpp(39): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: Opening SCSI path / passthrough for this NVMe Windows adapter

[09:01:52:269] DEBUG : .\SystemParser.cpp(267): SystemParser::GetCPU: Getting CPU information.

[09:01:52:271] DEBUG : .\Adapter_NVMe_Win.cpp(44): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: Setting up passthrough command path / 'drive' for \\.\SCSI1:

[09:01:52:276] DEBUG : .\CommandPath_NVME.cpp(344): DeviceManagement::CommandPath_NVME::TestDevice: CommandPath_NVME::TestDevice win Start...

[09:01:52:280] DEBUG : .\CommandPath_NVME.cpp(123): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Calling DeviceIoControl()

[09:01:52:285] ERROR : .\CommandPath_NVME.cpp(137): DeviceManagement::CommandPath_NVME::SendOpcodeCore: OS: 1117 = The request could not be performed because of an I/O device error.

[09:01:52:288] DEBUG : .\CommandPath_NVME.cpp(179): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Done copying back data/buffer, command, and status.

[09:01:52:291] ERROR : .\CommandPath_NVME.cpp(184): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Returning IOCTL fail of 18446744073709550499

[09:01:52:293] DEBUG : .\CommandPath_NVME.cpp(373): DeviceManagement::CommandPath_NVME::TestDevice: CommandPath_NVME::TestDevice win End...

[09:01:52:298] ERROR : .\Adapter_NVMe_Win.cpp(58): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: In AdapterNVMeWin constructor, tried to TestDevice() on CommandPath_NVMe, but failed

[09:01:52:301] DEBUG : .\Adapter_NVMe_Win.cpp(161): DeviceManagement::Adapter_NVMe_Win::FindAdapters: \\.\SCSI1: device failed NVMe TestDevice() check

[09:01:52:303] DEBUG : .\Adapter_NVMe_Win.cpp(126): DeviceManagement::Adapter_NVMe_Win::FindAdapters: Opening Handle to \\.\SCSI2: to test if it is a NVMe BusType

[09:01:52:306] DEBUG : .\Adapter_NVMe_Win.cpp(39): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: Opening SCSI path / passthrough for this NVMe Windows adapter

[09:01:52:308] DEBUG : .\Adapter_NVMe_Win.cpp(44): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: Setting up passthrough command path / 'drive' for \\.\SCSI2:

[09:01:52:310] DEBUG : .\CommandPath_NVME.cpp(344): DeviceManagement::CommandPath_NVME::TestDevice: CommandPath_NVME::TestDevice win Start...

[09:01:52:312] DEBUG : .\CommandPath_NVME.cpp(123): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Calling DeviceIoControl()

[09:01:52:314] ERROR : .\CommandPath_NVME.cpp(137): DeviceManagement::CommandPath_NVME::SendOpcodeCore: OS: 1117 = The request could not be performed because of an I/O device error.

[09:01:52:316] DEBUG : .\CommandPath_NVME.cpp(179): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Done copying back data/buffer, command, and status.

[09:01:52:319] ERROR : .\CommandPath_NVME.cpp(184): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Returning IOCTL fail of 18446744073709550499

[09:01:52:321] DEBUG : .\CommandPath_NVME.cpp(373): DeviceManagement::CommandPath_NVME::TestDevice: CommandPath_NVME::TestDevice win End...

[09:01:52:323] ERROR : .\Adapter_NVMe_Win.cpp(58): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: In AdapterNVMeWin constructor, tried to TestDevice() on CommandPath_NVMe, but failed

[09:01:52:325] DEBUG : .\Adapter_NVMe_Win.cpp(161): DeviceManagement::Adapter_NVMe_Win::FindAdapters: \\.\SCSI2: device failed NVMe TestDevice() check

[09:01:52:327] DEBUG : .\Adapter_NVMe_Win.cpp(89): DeviceManagement::Adapter_NVMe_Win::FindAdapters: Failed to get next portkey at portIndex 3, exiting assuming we are at the end of the scsi key list

[09:01:52:329] DEBUG : .\Adapter_Generic_Win.cpp(1106): DeviceManagement::Adapter_Generic_Win::ScanDrives: Scanning for drives

[09:01:52:332] DEBUG : .\Adapter_Generic_Win.cpp(136): DeviceManagement::Adapter_Generic_Win::FindPhysical: Looking for physical drives

[09:01:52:334] DEBUG : .\SystemParser.cpp(324): SystemParser::GetDriverVersions: Getting controller information.

[09:01:52:336] INFO : .\Adapter_Generic_Win.cpp(171): DeviceManagement::Adapter_Generic_Win::FindPhysical: Found device: SCSI\DISK&VEN_INTEL&PROD_SSDSC2KW010X6\4&15828421&0&000000

[09:01:52:336] INFO : .\Adapter_Generic_Win.cpp(176): DeviceManagement::Adapter_Generic_Win::FindPhysical: Passed filter criteria

[09:01:52:338] DEBUG : .\Adapter_Generic_Win.cpp(191): DeviceManagement::Adapter_Generic_Win::FindPhysical: Retrieved interface data

[09:01:52:340] DEBUG : .\Adapter_Generic_Win.cpp(229): DeviceManagement::Adapter_Generic_Win::FindPhysical: Connected to the drive

[09:01:52:342] INFO : .\Adapter_Generic_Win.cpp(248): DeviceManagement::Adapter_Generic_Win::FindPhysical: Retrieved the physical drive number: \\.\PHYSICALDRIVE1

[09:01:52:344] DEBUG : .\Adapter_Generic_Win.cpp(254): DeviceManagement::Ada...

idata
Community Manager
169 Views

Tripoli,

Thank you so much for the log, we will be reviewing this information with our proper team and we will get back to you.

skosk
Beginner
169 Views

Hi!

I have similar problem but with HP Elitebook 8560p laptop. I have upgraded my Intel SSD Drive (the only hard drive on this laptop) from 240 GB to 480 GB (540s) by making backup and then restoring it to the new drive. Everything works out of the box after reboot but the Intel SSD toolbox gives this "RAID array detected. If RAID array not present, reboot and try again." error. From the BIOS side the hard drive setting has been all the time AHCI mode, no change there.

Any ideas how to fix this?

Regards

skosk
Beginner
169 Views

Any news about this subject/fix?

Regards

idata
Community Manager
169 Views

melborp-dss-letni & Tripoli,

 

 

We are still investigating about this situation, we will need to gather some details from you.

 

 

-Computer specs

 

-Regular workload

 

-The log from the software found in C:\Intel\Logs and send the file named: IntelSSDTDK.log

 

 

Once we have all this information we continue our research and will provide you with an update.
skosk
Beginner
169 Views

---IntelSSDTDK.log----

[18:47:01:473] INFO : .\Feature.cpp(88): Feature::Feature: OS: WIN7

[18:47:01:473] INFO : .\SystemParser.cpp(73): SystemParser::Initialize: Initialized with status: 1.

[18:47:01:474] DEBUG : .\Adapter_NVMe_Win.cpp(126): DeviceManagement::Adapter_NVMe_Win::FindAdapters: Opening Handle to \\.\SCSI5: to test if it is a NVMe BusType

[18:47:01:474] DEBUG : .\Adapter_NVMe_Win.cpp(39): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: Opening SCSI path / passthrough for this NVMe Windows adapter

[18:47:01:474] DEBUG : .\Adapter_NVMe_Win.cpp(44): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: Setting up passthrough command path / 'drive' for \\.\SCSI5:

[18:47:01:474] INFO : .\SystemParser.cpp(73): SystemParser::Initialize: Initialized with status: 1.

[18:47:01:475] DEBUG : .\CommandPath_NVME.cpp(344): DeviceManagement::CommandPath_NVME::TestDevice: CommandPath_NVME::TestDevice win Start...

[18:47:01:475] DEBUG : .\CommandPath_NVME.cpp(123): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Calling DeviceIoControl()

[18:47:01:476] ERROR : .\CommandPath_NVME.cpp(137): DeviceManagement::CommandPath_NVME::SendOpcodeCore: OS: 1117 = The request could not be performed because of an I/O device error.

[18:47:01:476] DEBUG : .\CommandPath_NVME.cpp(179): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Done copying back data/buffer, command, and status.

[18:47:01:476] ERROR : .\CommandPath_NVME.cpp(184): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Returning IOCTL fail of 18446744073709550499

[18:47:01:476] DEBUG : .\CommandPath_NVME.cpp(373): DeviceManagement::CommandPath_NVME::TestDevice: CommandPath_NVME::TestDevice win End...

[18:47:01:477] ERROR : .\Adapter_NVMe_Win.cpp(58): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: In AdapterNVMeWin constructor, tried to TestDevice() on CommandPath_NVMe, but failed

[18:47:01:477] DEBUG : .\Adapter_NVMe_Win.cpp(161): DeviceManagement::Adapter_NVMe_Win::FindAdapters: \\.\SCSI5: device failed NVMe TestDevice() check

[18:47:01:477] DEBUG : .\Adapter_NVMe_Win.cpp(126): DeviceManagement::Adapter_NVMe_Win::FindAdapters: Opening Handle to \\.\SCSI6: to test if it is a NVMe BusType

[18:47:01:477] DEBUG : .\Adapter_NVMe_Win.cpp(39): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: Opening SCSI path / passthrough for this NVMe Windows adapter

[18:47:01:478] DEBUG : .\Adapter_NVMe_Win.cpp(44): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: Setting up passthrough command path / 'drive' for \\.\SCSI6:

[18:47:01:478] DEBUG : .\CommandPath_NVME.cpp(344): DeviceManagement::CommandPath_NVME::TestDevice: CommandPath_NVME::TestDevice win Start...

[18:47:01:478] DEBUG : .\CommandPath_NVME.cpp(123): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Calling DeviceIoControl()

[18:47:01:479] ERROR : .\CommandPath_NVME.cpp(137): DeviceManagement::CommandPath_NVME::SendOpcodeCore: OS: 1117 = The request could not be performed because of an I/O device error.

[18:47:01:479] DEBUG : .\CommandPath_NVME.cpp(179): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Done copying back data/buffer, command, and status.

[18:47:01:479] ERROR : .\CommandPath_NVME.cpp(184): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Returning IOCTL fail of 18446744073709550499

[18:47:01:479] INFO : .\SystemParser.cpp(79): SystemParser::Execute: Executing...

[18:47:01:479] DEBUG : .\CommandPath_NVME.cpp(373): DeviceManagement::CommandPath_NVME::TestDevice: CommandPath_NVME::TestDevice win End...

[18:47:01:480] ERROR : .\Adapter_NVMe_Win.cpp(58): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: In AdapterNVMeWin constructor, tried to TestDevice() on CommandPath_NVMe, but failed

[18:47:01:480] DEBUG : .\Adapter_NVMe_Win.cpp(161): DeviceManagement::Adapter_NVMe_Win::FindAdapters: \\.\SCSI6: device failed NVMe TestDevice() check

[18:47:01:480] DEBUG : .\Adapter_NVMe_Win.cpp(89): DeviceManagement::Adapter_NVMe_Win::FindAdapters: Failed to get next portkey at portIndex 2, exiting assuming we are at the end of the scsi key list

[18:47:01:482] DEBUG : .\Adapter_Generic_Win.cpp(1106): DeviceManagement::Adapter_Generic_Win::ScanDrives: Scanning for drives

[18:47:01:483] DEBUG : .\Adapter_Generic_Win.cpp(136): DeviceManagement::Adapter_Generic_Win::FindPhysical: Looking for physical drives

[18:47:01:484] INFO : .\Adapter_Generic_Win.cpp(171): DeviceManagement::Adapter_Generic_Win::FindPhysical: Found device: IDE\DISKINTEL_SSDSC2KW480H6______________________LSBG200\5&3084B53B&0&0.0.0

[18:47:01:485] INFO : .\Adapter_Generic_Win.cpp(176): DeviceManagement::Adapter_Generic_Win::FindPhysical: Passed filter criteria

[18:47:01:485] DEBUG : .\Adapter_Generic_Win.cpp(191): DeviceManagement::Adapter_Generic_Win::FindPhysical: Retrieved interface data

[18:47:01:485] DEBUG : .\Adapter_Generic_Win.cpp(229): DeviceManagement::Adapter_Generic_Win::FindPhysical: Connected to the drive

[18:47:01:485] INFO : .\Adapter_Generic_Win.cpp(248): DeviceManagement::Adapter_Generic_Win::FindPhysical: Retrieved the physical drive number: \\.\PHYSICALDRIVE0

[18:47:01:486] DEBUG : .\Adapter_Generic_Win.cpp(254): DeviceManagement::Adapter_Generic_Win::FindPhysical: Creating a Drive

[18:47:01:486] DEBUG : .\Adapter_Generic_Win.cpp(261): DeviceManagement::Adapter_Generic_Win::FindPhysical: Intializing Generic Info

[18:47:01:486] DEBUG : .\DeviceIdentification_System.win.cpp(120): DeviceManagement::DeviceIdentification_System::Identify: DeviceIdentification_System::Identify

[18:47:01:486] DEBUG : .\SystemParser.cpp(125): SystemParser::GetOperatingSystem: Getting OS information.

[18:47:01:487] DEBUG : .\DeviceIdentification_System.win.cpp(217): DeviceManagement::DeviceIdentification_System::Identify: Additional location info for all drives

[18:47:01:487] INFO : .\DeviceIdentification_System.win.cpp(223): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Lun 0

[18:47:01:487] INFO : .\DeviceIdentification_System.win.cpp(226): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Port 0

[18:47:01:487] INFO : .\DeviceIdentification_System.win.cpp(229): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Target ID 0

[18:47:01:487] INFO : .\DeviceIdentification_System.win.cpp(232): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Path ID 0

[18:47:01:488] DEBUG : .\Adapter_Generic_Win.cpp(264): DeviceManagement::Adapter_Generic_Win::FindPhysical: Extracting firmware revision

[18:47:01:488] DEBUG : .\Adapter_Generic_Win.cpp(275): DeviceManagement::Adapter_Generic_Win::FindPhysical: Detecting command path

[18:47:01:490] INFO : .\Adapter_Generic_Win.cpp(278): DeviceManagement::Adapter_Generic_Win::FindPhysical: Detected command path type: ATA

[18:47:01:490] DEBUG : .\Adapter_Generic_Win.cpp(281): DeviceManagement::Adapter_Generic_Win::FindPhysical: Setting Adapter of this Drive to itself for now

[18:47:01:491] DEBUG : .\Adapter_Generic_Win.cpp(873): DeviceManagement::Adapter_Generic_Win::FindLogicalDrives: Looking for logical drives

[18:47:01:491] INFO : .\Adapter_Generic_Win.cpp(888): DeviceManagement::Adapter_Generic_Win::FindLogicalDrives: Found logical drive: C

[18:47:01:492] INFO : .\Adapter_Generic_Win.cpp(896): DeviceManagement::Adapter_Generic_Win::FindLogicalDrives: Associated...

idata
Community Manager
169 Views

melborp-dss-letni,

 

 

Thank you for the information provided. We will forward this to our team and we will work on the case, we will keep you updated with any news.

 

skosk
Beginner
169 Views

Any update on this subject?

Regards

idata
Community Manager
169 Views

Hello everyone,

 

 

We have received news about the situation, basically a new release of the software will be provided soon in a few weeks, that will include a fix for the optimizer on the 540s SSD.

 

 

Also we would like to let you know about the optimizer's use, the main reason for optimizer is for drives that have been used for a period of time and need cleaning up to keep the optimal performance.

 

 

Please let us know if you require any more information.

 

 

NC
SSun12
Beginner
169 Views

Hello Intel:

I also encountered the same problem while running SSD optimizer in Intel SSD Toolbox 3.3.5.

Intel 540s 480GB M.2 2280 SATA SSD in a Lenovo ThinkPad X1C gen.2 with Windows 7

 

The following is the IntelSSDTDK.log

 

 

[14:12:11:801] INFO : .\Feature.cpp(88): Feature::Feature: OS: WIN7

[14:12:11:802] INFO : .\SystemParser.cpp(73): SystemParser::Initialize: Initialized with status: 1.

[14:12:11:803] DEBUG : .\Adapter_NVMe_Win.cpp(126): DeviceManagement::Adapter_NVMe_Win::FindAdapters: Opening Handle to \\.\SCSI0: to test if it is a NVMe BusType

[14:12:11:803] INFO : .\SystemParser.cpp(73): SystemParser::Initialize: Initialized with status: 1.

[14:12:11:804] DEBUG : .\Adapter_NVMe_Win.cpp(39): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: Opening SCSI path / passthrough for this NVMe Windows adapter

[14:12:11:804] DEBUG : .\Adapter_NVMe_Win.cpp(44): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: Setting up passthrough command path / 'drive' for \\.\SCSI0:

[14:12:11:804] DEBUG : .\CommandPath_NVME.cpp(344): DeviceManagement::CommandPath_NVME::TestDevice: CommandPath_NVME::TestDevice win Start...

[14:12:11:805] DEBUG : .\CommandPath_NVME.cpp(123): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Calling DeviceIoControl()

[14:12:11:805] ERROR : .\CommandPath_NVME.cpp(137): DeviceManagement::CommandPath_NVME::SendOpcodeCore: OS: 1117 = 因為 I/O 裝置錯誤,所以無法執行請求。

[14:12:11:805] DEBUG : .\CommandPath_NVME.cpp(179): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Done copying back data/buffer, command, and status.

[14:12:11:806] ERROR : .\CommandPath_NVME.cpp(184): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Returning IOCTL fail of 18446744073709550499

[14:12:11:806] DEBUG : .\CommandPath_NVME.cpp(373): DeviceManagement::CommandPath_NVME::TestDevice: CommandPath_NVME::TestDevice win End...

[14:12:11:806] ERROR : .\Adapter_NVMe_Win.cpp(58): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: In AdapterNVMeWin constructor, tried to TestDevice() on CommandPath_NVMe, but failed

[14:12:11:806] DEBUG : .\Adapter_NVMe_Win.cpp(161): DeviceManagement::Adapter_NVMe_Win::FindAdapters: \\.\SCSI0: device failed NVMe TestDevice() check

[14:12:11:807] DEBUG : .\Adapter_NVMe_Win.cpp(126): DeviceManagement::Adapter_NVMe_Win::FindAdapters: Opening Handle to \\.\SCSI1: to test if it is a NVMe BusType

[14:12:11:807] DEBUG : .\Adapter_NVMe_Win.cpp(39): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: Opening SCSI path / passthrough for this NVMe Windows adapter

[14:12:11:807] DEBUG : .\Adapter_NVMe_Win.cpp(44): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: Setting up passthrough command path / 'drive' for \\.\SCSI1:

[14:12:11:807] DEBUG : .\CommandPath_NVME.cpp(344): DeviceManagement::CommandPath_NVME::TestDevice: CommandPath_NVME::TestDevice win Start...

[14:12:11:808] DEBUG : .\CommandPath_NVME.cpp(123): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Calling DeviceIoControl()

[14:12:11:808] ERROR : .\CommandPath_NVME.cpp(137): DeviceManagement::CommandPath_NVME::SendOpcodeCore: OS: 1 = 功能錯誤。

[14:12:11:808] DEBUG : .\CommandPath_NVME.cpp(179): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Done copying back data/buffer, command, and status.

[14:12:11:808] ERROR : .\CommandPath_NVME.cpp(184): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Returning IOCTL fail of 18446744073709551615

[14:12:11:809] DEBUG : .\CommandPath_NVME.cpp(373): DeviceManagement::CommandPath_NVME::TestDevice: CommandPath_NVME::TestDevice win End...

[14:12:11:809] ERROR : .\Adapter_NVMe_Win.cpp(58): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: In AdapterNVMeWin constructor, tried to TestDevice() on CommandPath_NVMe, but failed

[14:12:11:809] DEBUG : .\Adapter_NVMe_Win.cpp(161): DeviceManagement::Adapter_NVMe_Win::FindAdapters: \\.\SCSI1: device failed NVMe TestDevice() check

[14:12:11:809] DEBUG : .\Adapter_NVMe_Win.cpp(89): DeviceManagement::Adapter_NVMe_Win::FindAdapters: Failed to get next portkey at portIndex 2, exiting assuming we are at the end of the scsi key list

[14:12:11:812] DEBUG : .\Adapter_Generic_Win.cpp(1106): DeviceManagement::Adapter_Generic_Win::ScanDrives: Scanning for drives

[14:12:11:812] DEBUG : .\Adapter_Generic_Win.cpp(136): DeviceManagement::Adapter_Generic_Win::FindPhysical: Looking for physical drives

[14:12:11:814] INFO : .\Adapter_Generic_Win.cpp(171): DeviceManagement::Adapter_Generic_Win::FindPhysical: Found device: SCSI\DISK&VEN_INTEL&PROD_SSDSCKKW480H6\4&29FD50F3&0&000000

[14:12:11:814] INFO : .\Adapter_Generic_Win.cpp(176): DeviceManagement::Adapter_Generic_Win::FindPhysical: Passed filter criteria

[14:12:11:815] DEBUG : .\Adapter_Generic_Win.cpp(191): DeviceManagement::Adapter_Generic_Win::FindPhysical: Retrieved interface data

[14:12:11:815] DEBUG : .\Adapter_Generic_Win.cpp(229): DeviceManagement::Adapter_Generic_Win::FindPhysical: Connected to the drive

[14:12:11:815] INFO : .\Adapter_Generic_Win.cpp(248): DeviceManagement::Adapter_Generic_Win::FindPhysical: Retrieved the physical drive number: \\.\PHYSICALDRIVE0

[14:12:11:815] DEBUG : .\Adapter_Generic_Win.cpp(254): DeviceManagement::Adapter_Generic_Win::FindPhysical: Creating a Drive

[14:12:11:815] DEBUG : .\Adapter_Generic_Win.cpp(261): DeviceManagement::Adapter_Generic_Win::FindPhysical: Intializing Generic Info

[14:12:11:815] DEBUG : .\DeviceIdentification_System.win.cpp(120): DeviceManagement::DeviceIdentification_System::Identify: DeviceIdentification_System::Identify

[14:12:11:816] INFO : .\SystemParser.cpp(79): SystemParser::Execute: Executing...

[14:12:11:816] DEBUG : .\DeviceIdentification_System.win.cpp(217): DeviceManagement::DeviceIdentification_System::Identify: Additional location info for all drives

[14:12:11:816] INFO : .\DeviceIdentification_System.win.cpp(223): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Lun 0

[14:12:11:816] INFO : .\DeviceIdentification_System.win.cpp(226): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Port 0

[14:12:11:817] INFO : .\DeviceIdentification_System.win.cpp(229): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Target ID 0

[14:12:11:817] INFO : .\DeviceIdentification_System.win.cpp(232): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Path ID 0

[14:12:11:818] DEBUG : .\Adapter_Generic_Win.cpp(264): DeviceManagement::Adapter_Generic_Win::FindPhysical: Extracting firmware revision

[14:12:11:818] DEBUG : .\Adapter_Generic_Win.cpp(275): DeviceManagement::Adapter_Generic_Win::FindPhysical: Detecting command path

[14:12:11:819] INFO : .\Adapter_Generic_Win.cpp(278): DeviceManagement::Adapter_Generic_Win::FindPhysical: Detected command path type: ATA

[14:12:11:819] DEBUG : .\Adapter_Generic_Win.cpp(281): DeviceManagement::Adapter_Generic_Win::FindPhysical: Setting Adapter of this Dri...

idata
Community Manager
169 Views

Hello Everyone,

 

 

We haven't heard from you in a while. We would like to know if you require any more information.
skosk
Beginner
169 Views

Hello,

Is the new software version already released so we could try it out? 3.3.5 seems to be still the latest version (and without the fix for this issue).

Regards

idata
Community Manager
169 Views

Hello everyone,

 

 

Unfortunately we cannot precise a date as of this post. We are currently looking into the details of this issue. Please let us know if you have any other questions.
KYang21
Beginner
169 Views

Hello Intel,

I met the same issue in my intel SSD 540s 240GB , the raid array mode was detected while running toolbox but i used ACHI mode.

Motherboard : asus Z170AR

The log:

[00:01:19:501] INFO : .\Feature.cpp(88): Feature::Feature: OS: WIN7

[00:01:19:516] INFO : .\SystemParser.cpp(73): SystemParser::Initialize: Initialized with status: 1.

[00:01:19:516] DEBUG : .\Adapter_NVMe_Win.cpp(75): DeviceManagement::Adapter_NVMe_Win::FindAdapters: No SCSI port devices listed at HARDWARE\DEVICEMAP\Scsi, TDK found no NVMe devices attached

[00:01:19:516] INFO : .\SystemParser.cpp(73): SystemParser::Initialize: Initialized with status: 1.

[00:01:19:532] DEBUG : .\Adapter_Generic_Win.cpp(1106): DeviceManagement::Adapter_Generic_Win::ScanDrives: Scanning for drives

[00:01:19:532] DEBUG : .\Adapter_Generic_Win.cpp(136): DeviceManagement::Adapter_Generic_Win::FindPhysical: Looking for physical drives

[00:01:19:532] INFO : .\Adapter_Generic_Win.cpp(171): DeviceManagement::Adapter_Generic_Win::FindPhysical: Found device: IDE\DISKINTEL_SSDSC2KW240H6______________________LSBG200\5&16FE10D6&0&2.0.0

[00:01:19:547] INFO : .\SystemParser.cpp(79): SystemParser::Execute: Executing...

[00:01:19:547] INFO : .\Adapter_Generic_Win.cpp(176): DeviceManagement::Adapter_Generic_Win::FindPhysical: Passed filter criteria

[00:01:19:547] DEBUG : .\Adapter_Generic_Win.cpp(191): DeviceManagement::Adapter_Generic_Win::FindPhysical: Retrieved interface data

[00:01:19:563] DEBUG : .\Adapter_Generic_Win.cpp(229): DeviceManagement::Adapter_Generic_Win::FindPhysical: Connected to the drive

[00:01:19:563] DEBUG : .\SystemParser.cpp(125): SystemParser::GetOperatingSystem: Getting OS information.

[00:01:19:563] INFO : .\Adapter_Generic_Win.cpp(248): DeviceManagement::Adapter_Generic_Win::FindPhysical: Retrieved the physical drive number: \\.\PHYSICALDRIVE0

[00:01:19:579] DEBUG : .\Adapter_Generic_Win.cpp(254): DeviceManagement::Adapter_Generic_Win::FindPhysical: Creating a Drive

[00:01:19:594] DEBUG : .\Adapter_Generic_Win.cpp(261): DeviceManagement::Adapter_Generic_Win::FindPhysical: Intializing Generic Info

[00:01:19:594] DEBUG : .\DeviceIdentification_System.win.cpp(120): DeviceManagement::DeviceIdentification_System::Identify: DeviceIdentification_System::Identify

[00:01:19:610] DEBUG : .\DeviceIdentification_System.win.cpp(217): DeviceManagement::DeviceIdentification_System::Identify: Additional location info for all drives

[00:01:19:610] INFO : .\DeviceIdentification_System.win.cpp(223): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Lun 0

[00:01:19:625] INFO : .\DeviceIdentification_System.win.cpp(226): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Port 2

[00:01:19:625] INFO : .\DeviceIdentification_System.win.cpp(229): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Target ID 0

[00:01:19:641] INFO : .\DeviceIdentification_System.win.cpp(232): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Path ID 2

[00:01:19:641] DEBUG : .\Adapter_Generic_Win.cpp(264): DeviceManagement::Adapter_Generic_Win::FindPhysical: Extracting firmware revision

[00:01:19:657] DEBUG : .\Adapter_Generic_Win.cpp(275): DeviceManagement::Adapter_Generic_Win::FindPhysical: Detecting command path

[00:01:19:672] INFO : .\Adapter_Generic_Win.cpp(278): DeviceManagement::Adapter_Generic_Win::FindPhysical: Detected command path type: ATA

[00:01:19:672] DEBUG : .\Adapter_Generic_Win.cpp(281): DeviceManagement::Adapter_Generic_Win::FindPhysical: Setting Adapter of this Drive to itself for now

[00:01:19:688] DEBUG : .\Adapter_Generic_Win.cpp(873): DeviceManagement::Adapter_Generic_Win::FindLogicalDrives: Looking for logical drives

[00:01:19:688] INFO : .\Adapter_Generic_Win.cpp(888): DeviceManagement::Adapter_Generic_Win::FindLogicalDrives: Found logical drive: C

[00:01:19:703] INFO : .\Adapter_Generic_Win.cpp(896): DeviceManagement::Adapter_Generic_Win::FindLogicalDrives: Associated with \\.\PHYSICALDRIVE0

[00:01:19:703] DEBUG : .\Adapter_Generic_Win.cpp(1059): DeviceManagement::Adapter_Generic_Win::FindOSPartition: Looking for the operating system partition

[00:01:19:703] DEBUG : .\SystemParser.cpp(203): SystemParser::GetComputerSystem: Getting computer information.

[00:01:19:719] INFO : .\Adapter_Generic_Win.cpp(1066): DeviceManagement::Adapter_Generic_Win::FindOSPartition: Found windows directory at C:\Windows

[00:01:19:719] INFO : .\Adapter_Generic_Win.cpp(1075): DeviceManagement::Adapter_Generic_Win::FindOSPartition: Looking for drive with partition C:

[00:01:19:719] INFO : .\Adapter_Generic_Win.cpp(1093): DeviceManagement::Adapter_Generic_Win::FindOSPartition: Found operating system partition: C

[00:01:19:735] DEBUG : .\SystemParser.cpp(267): SystemParser::GetCPU: Getting CPU information.

[00:01:19:750] DEBUG : .\Adapter_Generic_Win.cpp(563): DeviceManagement::Adapter_Generic_Win::FindControllersInfo: Looking for controller information

[00:01:19:766] INFO : .\Adapter_Generic_Win.cpp(609): DeviceManagement::Adapter_Generic_Win::GetControllerInfo: Check registry for: PCIIDE\IDECHANNEL\4&39693902&0&0

[00:01:19:766] DEBUG : .\Adapter_Generic_Win.cpp(620): DeviceManagement::Adapter_Generic_Win::GetControllerInfo: Connected to controller registry keys

[00:01:19:781] INFO : .\Adapter_Generic_Win.cpp(630): DeviceManagement::Adapter_Generic_Win::GetControllerInfo: Mfg: @mshdc.inf,%ms-drivers%;(標準 IDE ATA/ATAPI 控制器)

[00:01:19:781] INFO : .\Adapter_Generic_Win.cpp(631): DeviceManagement::Adapter_Generic_Win::GetControllerInfo: Description: @mshdc.inf,%idechannel.devicedesc%;IDE 通道

[00:01:19:781] DEBUG : .\Adapter_Generic_Win.cpp(662): DeviceManagement::Adapter_Generic_Win::GetControllerInfo: Did not find valid data

[00:01:19:797] DEBUG : .\Adapter_Generic_Win.cpp(711): DeviceManagement::Adapter_Generic_Win::FindControllers: Checking controller's parent

[00:01:19:797] INFO : .\Adapter_Generic_Win.cpp(609): DeviceManagement::Adapter_Generic_Win::GetControllerInfo: Check registry for: PCI\VEN_8086&DEV_A102&SUBSYS_86941043&REV_31\3&11583659&0&B8

[00:01:19:797] DEBUG : .\Adapter_Generic_Win.cpp(620): DeviceManagement::Adapter_Generic_Win::GetControllerInfo: Connected to controller registry keys

[00:01:19:813] INFO : .\Adapter_Generic_Win.cpp(630): DeviceManagement::Adapter_Generic_Win::GetControllerInfo: Mfg: @mshdc.inf,%ms-ahci%;標準 AHCI 1.0 序列 ATA 控制器

[00:01:19:813] INFO : .\Adapter_Generic_Win.cpp(631): DeviceManagement::Adapter_Generic_Win::GetControllerInfo: Description: @mshdc.inf,%pci\cc_010601.devicedesc%;標準 AHCI 1.0 序列 ATA 控制器

[00:01:19:813] DEBUG : .\Adapter_Generic_Win.cpp(636): DeviceManagement::Adapter_Generic_Win::GetControllerInfo: Found valid information

[00:01:19:828] INFO : .\Adapter_Generic_Win.cpp(650): DeviceManagement::Adapter_Generic_Win::GetControllerInfo: Controller is not in IDE mode

[00:01:19:828] DEBUG : .\Adapter_Generic_Win.cpp(744): DeviceManagement::Adapter_Generic_Win::FindControllers: Looking for driver information for the controller

[00:01:19:844] DEBUG : .\Adapter_Generic_Win.cpp(757): DeviceManagement::Adapter_Generic_Win::FindControllers: Checking installed drivers only

[00:01:19:875] DEBUG : .\Adapter_Generic_Win.cpp(762): DeviceManagement::Adapter_Generic_Win::FindControllers: Built ...

idata
Community Manager
169 Views

Kendiv,

 

 

We have received news about the situation, basically a new release of the software will be provided soon in a few weeks, that will include a fix for the optimizer on the 540s SSD.

 

 

Also we would like to let you know about the optimizer's use, the main reason for optimizer is for drives that have been used for a period of time and need cleaning up to keep the optimal performance.

 

 

Please let us know if you require any more information.

 

 

NC
MChen70
Beginner
169 Views

Same problem +1

Intel SSD 540s 1TB

OS: Windows 10 Professional (log says it is OS:WIN 8.1, no, it's Win 10 Pro)

MB: Z77 Extreme4

BIOS storage configuration all set to ACHI mode (STAT2/STAT3)

here is the log:

[15:10:13:75] INFO : .\Feature.cpp(88): Feature::Feature: OS: WIN8.1

[15:10:13:75] INFO : .\SystemParser.cpp(73): SystemParser::Initialize: Initialized with status: 1.

[15:10:13:75] DEBUG : .\Adapter_NVMe_Win.cpp(126): DeviceManagement::Adapter_NVMe_Win::FindAdapters: Opening Handle to \\.\SCSI0: to test if it is a NVMe BusType

[15:10:13:75] DEBUG : .\Adapter_NVMe_Win.cpp(39): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: Opening SCSI path / passthrough for this NVMe Windows adapter

[15:10:13:75] INFO : .\SystemParser.cpp(73): SystemParser::Initialize: Initialized with status: 1.

[15:10:13:75] DEBUG : .\Adapter_NVMe_Win.cpp(44): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: Setting up passthrough command path / 'drive' for \\.\SCSI0:

[15:10:13:75] DEBUG : .\CommandPath_NVME.cpp(344): DeviceManagement::CommandPath_NVME::TestDevice: CommandPath_NVME::TestDevice win Start...

[15:10:13:75] DEBUG : .\CommandPath_NVME.cpp(123): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Calling DeviceIoControl()

[15:10:13:75] ERROR : .\CommandPath_NVME.cpp(137): DeviceManagement::CommandPath_NVME::SendOpcodeCore: OS: 1117 = 因為 I/O 裝置錯誤,所以無法執行請求。

[15:10:13:75] DEBUG : .\CommandPath_NVME.cpp(179): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Done copying back data/buffer, command, and status.

[15:10:13:75] ERROR : .\CommandPath_NVME.cpp(184): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Returning IOCTL fail of 18446744073709550499

[15:10:13:75] DEBUG : .\CommandPath_NVME.cpp(373): DeviceManagement::CommandPath_NVME::TestDevice: CommandPath_NVME::TestDevice win End...

[15:10:13:75] ERROR : .\Adapter_NVMe_Win.cpp(58): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: In AdapterNVMeWin constructor, tried to TestDevice() on CommandPath_NVMe, but failed

[15:10:13:75] DEBUG : .\Adapter_NVMe_Win.cpp(161): DeviceManagement::Adapter_NVMe_Win::FindAdapters: \\.\SCSI0: device failed NVMe TestDevice() check

[15:10:13:75] DEBUG : .\Adapter_NVMe_Win.cpp(126): DeviceManagement::Adapter_NVMe_Win::FindAdapters: Opening Handle to \\.\SCSI1: to test if it is a NVMe BusType

[15:10:13:75] DEBUG : .\Adapter_NVMe_Win.cpp(39): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: Opening SCSI path / passthrough for this NVMe Windows adapter

[15:10:13:91] DEBUG : .\Adapter_NVMe_Win.cpp(44): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: Setting up passthrough command path / 'drive' for \\.\SCSI1:

[15:10:13:91] DEBUG : .\CommandPath_NVME.cpp(344): DeviceManagement::CommandPath_NVME::TestDevice: CommandPath_NVME::TestDevice win Start...

[15:10:13:91] DEBUG : .\CommandPath_NVME.cpp(123): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Calling DeviceIoControl()

[15:10:13:91] ERROR : .\CommandPath_NVME.cpp(137): DeviceManagement::CommandPath_NVME::SendOpcodeCore: OS: 1117 = 因為 I/O 裝置錯誤,所以無法執行請求。

[15:10:13:91] DEBUG : .\CommandPath_NVME.cpp(179): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Done copying back data/buffer, command, and status.

[15:10:13:91] ERROR : .\CommandPath_NVME.cpp(184): DeviceManagement::CommandPath_NVME::SendOpcodeCore: Returning IOCTL fail of 18446744073709550499

[15:10:13:91] DEBUG : .\CommandPath_NVME.cpp(373): DeviceManagement::CommandPath_NVME::TestDevice: CommandPath_NVME::TestDevice win End...

[15:10:13:91] ERROR : .\Adapter_NVMe_Win.cpp(58): DeviceManagement::Adapter_NVMe_Win::Adapter_NVMe_Win: In AdapterNVMeWin constructor, tried to TestDevice() on CommandPath_NVMe, but failed

[15:10:13:91] DEBUG : .\Adapter_NVMe_Win.cpp(161): DeviceManagement::Adapter_NVMe_Win::FindAdapters: \\.\SCSI1: device failed NVMe TestDevice() check

[15:10:13:91] DEBUG : .\Adapter_NVMe_Win.cpp(89): DeviceManagement::Adapter_NVMe_Win::FindAdapters: Failed to get next portkey at portIndex 2, exiting assuming we are at the end of the scsi key list

[15:10:13:91] INFO : .\SystemParser.cpp(79): SystemParser::Execute: Executing...

[15:10:13:91] DEBUG : .\SystemParser.cpp(125): SystemParser::GetOperatingSystem: Getting OS information.

[15:10:13:122] DEBUG : .\SystemParser.cpp(203): SystemParser::GetComputerSystem: Getting computer information.

[15:10:13:137] DEBUG : .\SystemParser.cpp(267): SystemParser::GetCPU: Getting CPU information.

[15:10:13:325] DEBUG : .\Adapter_Generic_Win.cpp(1106): DeviceManagement::Adapter_Generic_Win::ScanDrives: Scanning for drives

[15:10:13:325] DEBUG : .\Adapter_Generic_Win.cpp(136): DeviceManagement::Adapter_Generic_Win::FindPhysical: Looking for physical drives

[15:10:13:325] INFO : .\Adapter_Generic_Win.cpp(171): DeviceManagement::Adapter_Generic_Win::FindPhysical: Found device: SCSI\DISK&VEN_&PROD_ST2000DM001-1CH1\4&1A58A66F&0&020000

[15:10:13:325] INFO : .\Adapter_Generic_Win.cpp(176): DeviceManagement::Adapter_Generic_Win::FindPhysical: Passed filter criteria

[15:10:13:325] DEBUG : .\Adapter_Generic_Win.cpp(191): DeviceManagement::Adapter_Generic_Win::FindPhysical: Retrieved interface data

[15:10:13:325] DEBUG : .\Adapter_Generic_Win.cpp(229): DeviceManagement::Adapter_Generic_Win::FindPhysical: Connected to the drive

[15:10:13:325] INFO : .\Adapter_Generic_Win.cpp(248): DeviceManagement::Adapter_Generic_Win::FindPhysical: Retrieved the physical drive number: \\.\PHYSICALDRIVE3

[15:10:13:325] DEBUG : .\Adapter_Generic_Win.cpp(254): DeviceManagement::Adapter_Generic_Win::FindPhysical: Creating a Drive

[15:10:13:325] DEBUG : .\Adapter_Generic_Win.cpp(261): DeviceManagement::Adapter_Generic_Win::FindPhysical: Intializing Generic Info

[15:10:13:325] DEBUG : .\DeviceIdentification_System.win.cpp(120): DeviceManagement::DeviceIdentification_System::Identify: DeviceIdentification_System::Identify

[15:10:13:325] DEBUG : .\DeviceIdentification_System.win.cpp(217): DeviceManagement::DeviceIdentification_System::Identify: Additional location info for all drives

[15:10:13:325] INFO : .\DeviceIdentification_System.win.cpp(223): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Lun 0

[15:10:13:325] INFO : .\DeviceIdentification_System.win.cpp(226): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Port 1

[15:10:13:325] INFO : .\DeviceIdentification_System.win.cpp(229): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Target ID 0

[15:10:13:325] INFO : .\DeviceIdentification_System.win.cpp(232): DeviceManagement::DeviceIdentification_System::Identify: This drive has a Path ID 2

[15:10:13:325] DEBUG : .\Adapter_Generic_Win.cpp(264): DeviceManagement::Adapter_Generic_Win::FindPhysical: Extracting firmware revision

[15:10:13:325] DEBUG : .\Adapter_Generic_Win.cpp(275): DeviceManagement::Adapter_Generic_Win::FindPhysical: Detecting command path

[15:10:13:325] INFO : .\Adapter_Generic_Win.cpp(278): DeviceManagement::Adapter_Generic_Win::FindPhysical: Detected command path type: ATA

[15:10:13:325] DEBUG : .\Adapter_Generic_Win.cpp(281): DeviceManagement::Adapter_Generic_Win::FindPhysical: Setting Adapter of this Drive to itself for now

[15:10:13:325] INFO : .\Adapter_Generic_Win.cpp(171): DeviceManagement::Adapter_Generic_Win::F...

idata
Community Manager
169 Views

m2246188027,

Thanks for reporting this situation as well. Our software team is currently working in a fix for this and we will be notifying about the new release of the software as soon as we get it.

Besides that, we would like to let you know about the optimizer's use, the main reason for optimizer is for drives that have been used for a period of time and need cleaning up to keep the optimal performance.

Please let us know if you require any more information.

idata
Community Manager
169 Views

An update to the Intel SSD Toolbox will obviously be necessary to fix this issue. I wonder if this happens with any PC system, or just some systems.

Users of Windows versions 8, 8.1, and 10 can try using the Windows Optimize feature. That is available from any drive's Properties, by clicking the Tools tab, and then the Optimize button. That will open the Optimize Drives window.

SSDs will be recognized by Windows (and not defragmented), and clicking the Optimize button will start a manual TRIM on the SSD. On very rare occasions, Windows will not recognize a SSD correctly. This can happen with SSDs in RAID arrays, for example. The Media type entry on the Optimize drives screen should display "Solid state drive". If Solid state drive is not shown, the Optimize drives program may run an HDD defragment process on the SSD. I've seen SSDs recognized as HDDs, but a manual TRIM was run instead. If a defragment is started on a SSD, just terminate the defragment process. No damage will be done to the SSD.

These manual TRIM programs are really only necessary on systems that don't support TRIM. But since they are available, we use them anyway, right?

idata
Community Manager
76 Views

Parsec,

Thanks for replying.

You are correct about TRIM, it's use is really for drives that have been used for a considerable period of time and need cleaning up to keep optimal performance.

Thanks.

Reply