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BRoub1
Beginner
493 Views

S3510 not detected in bios drive 0. Seen as scsi.

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Lenovo M57 small form factor, E8200 cpu, W7 Pro 64 bit.

Just purchased an S3510 800gb ssd. It will not seen in the bios' drive 0 spot like the 320-series 300gb I've been using. In the boot order it shows under pci scsi. AHCI is enabled. Tried disabled, won't boot. There aren't many bios options on the M57, I tried them all.

I have two laptops, one older than the M57, one newer. The S3510 is detected in the bios in both in drive 0.

 I'm puzzled why it won't be detected in the drive 0 slot in the M57 but will in the others and why the 320-series will in the M57.

Tried swapping sata cables & positions, Intel Tool Kit, Lenovo system update. Everything is as up to date as possible.

Installed W7on the s3510. It boots as scsi and runs ok, just not as quick as an ssd should in the ide hdd position, nor as quick as the 320-series 300gb. Something's not right.

Any ideas from the Intel detectives? Thanks

 

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1 Solution
JosafathB_Intel
Moderator
96 Views

Hello BRoub1,

 

Thank you for your reply.

 

In order to discard any hardware incompatibility, we advise you to contact your OEM(original equipment manufacturer) Lenovo*.

 

As per your consent, this case is now close if you need further assistance please do not hesitate to contact us again.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

5 Replies
JosafathB_Intel
Moderator
96 Views

Hello BRoub1,

 

Thank you for contacting Intel® Memory & Storage Support.

 

As we understand, you need assistance with your Intel® SSD DC S3510 Series. If we infer correctly we will appreciate if you can provide us with the following information:

 

• The SSU logs.

1- Go to

https://downloadcenter.intel.com/download/25293/

and download the software.

2- When finished downloading it, open it.

3- Attach the file obtained to your reply.

• A screenshot of the “Disk Management” of windows showing all your HDDs and partitions.

• We advise you to contact Lenovo* in order to open a ticket in parallel with them to discard any hardware limitation/incompatibility.

 

Based in the information you provided your PC is a Lenovo* ThinkCentre M57 (https://support.lenovo.com/cr/en/solutions/migr-68844) if we inferred correctly the issue could be related to the SATA interface speed, based in the “Product Brief for the Intel® Q35 Express Chipset” (https://www.intel.com/content/dam/www/public/us/en/documents/product-briefs/q35-chipset-brief.pdf) page 3.

 

Serial ATA 3 Gb/s

• The faster transfer rate for improved data access. Full SATA interface speed outside the chassis, up to 3 Gb/s.

 

If we compared the Intel® SSD 320 Series and the Intel® SSD DC S3510 Series (https://ark.intel.com/content/www/us/en/ark/compare.html?productIds=56567,86199) we can notice the difference in the interface:

Interface SATA 3.0 3Gb/S (Intel® SSD 320 Series) SATA 3.0 6Gb/S (Intel® SSD DC S3510 Series)

 

This can be one of the reasons why your PC is not able to recognize the Intel® SSD DC S3510 Series.

 

We will be looking forward to your reply including this information in case further assistance is required.

Best regards,

Josh B.

Intel Customer Support Technician

Under Contract to Intel Corporation

 

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JosafathB_Intel
Moderator
96 Views
Hello BRoub1, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
96 Views
Hello BRoub1, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
BRoub1
Beginner
96 Views
Unable to log on to the forum. Might as well close the case since I there haven't been any suggestions.
JosafathB_Intel
Moderator
97 Views

Hello BRoub1,

 

Thank you for your reply.

 

In order to discard any hardware incompatibility, we advise you to contact your OEM(original equipment manufacturer) Lenovo*.

 

As per your consent, this case is now close if you need further assistance please do not hesitate to contact us again.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

Under Contract to Intel Corporation

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