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AVegh
Novice
1,682 Views

SSD 520 high activity

I'm experiencing strange behaviour of my SSD 520 (120GB) in Lenovo Thinkpad T61. The first time I realized it was running with W7: sometimes (without any presage) the disk activity highs up to 100% while 2nd drive (hdd) is idle. The drive overload usually lasts about 10-30 seconds. While it is in peak period sometimes the computer does not response for any inputs (clicking, typing) Another time it lets me to change windows, listening music etc. but cancels some other activities (loading browser pages, typing). It is very very annoying. I tried with/without factory drivers but no affect. After this I made a clean install of W8.1. The drive overload happend significantly rare, but it was still there:

  • no task/process/service is running
  • disk usage is 100% for 10-30 seconds
  • often computer can't response

After the peak time, everything is good. I also tried W10 but no change. For a final attempt today morning I started the W10 installation after I removed the other HDD/ODD from the UltraBay drive preventing Windows to install any unnecessary controller drivers. And God can see my soul: the drive overload still happened exactly in the time when W10 installation was in finishing phase.

What should I do ? The drive is still under warranty (S/N: CVCV430003K3120BGN) Intel SSD Toolbox says the drive has perfect condition. Is there any other diagnostic tool ?

11 Replies
ASouz7
Honored Contributor II
101 Views

Vegha,

How od you have this SSD connected to your PC. Is it SATA or USB? You may try the following: You also may want to take a look here: http://www.intel.com/p/en_US/support/category/ssdc/ssd-520/trblsht Troubleshooting for the Intel® SSD 520 Series

1 - Make sure all your data is secured somewhere.

2 - Check BIOS for any possible updates. If possible set it AHCI Mode.

3 - Check SATA controllers.

4 - Get the SMART details log using the Intel® Solid-State Drive Toolbox.

AVegh
Novice
101 Views

Hi Aleki, thank you for your answer.

1; I have no important data on the drive

2; I already upgraded the BIOS sw of the computer. SATA controller setting is AHCI mode

3; SATA contoller:

4; SMART results are:

The drive was partitioned by 50%-50%, there is far enough free space.

I also have the SMART details in export file. How can I upload it here ?

AVegh
Novice
101 Views

The drive is connected via internal SATA interface.

ASouz7
Honored Contributor II
101 Views

Vegha,

Could you please run the quick and full diagnostic and report back please?

AVegh
Novice
101 Views

Dear aleki,

please see the embedded pictures for the result of diagnostic scans.

ASouz7
Honored Contributor II
101 Views

Hello Vegha,

Please do the following:

1 - Check for BIOS updates

2 - Check if your SSD has the latest firmware.

If the issue still persists after you updated it, please send us the SSD logs.

AVegh
Novice
101 Views

Hi aleki,

1; I already checked the current status of my computer's BIOS, it is the newest.

2; As you can see in the screenshots I posted earlier the SSD has the latest firmware.

So finally, before I send back the drive as a warranty issue what SSD logs do you need ? I already posted the SMART logs.

ZAlex
Beginner
101 Views

I have exactly the same problem:

  • Running clean install of W10 on Lenovo X230T
  • Lastest SDD Firmware
  • Disk usage is jumps to 100% for at least 20 seconds or until the PC freezes
  • Most times it let´s me to change windows, listening music etc. but cancels some other activities (loading browser pages, typing, skype, win-key) just like Vegha. If the PC freezes, I get a BSOD with "Critical Process Died" or some Storage error.
  • Other times the PC continue to work as usual after 20 seconds.
AVegh
Novice
101 Views

hey ZeusAlex,

glad to see that not I am the only one in the world having this problem.

After 1 boring month waiting for any useful tip or help from Intel, on next week I'm going to send back the drive to the manufacturer for further analysis. I don't know if they have the possibility to test the drive under the conditions like I am using it now to reproduce the problem.

jbenavides
Honored Contributor II
101 Views

Please try the following recommendations:

- Run the Intel® SSD Optimizer in Intel® SSD Toolbox.

- Check with the http://www.intel.com/support/oems.htm Computer Manufacturer Support for the latest Storage controller (chipset) drivers. If your PC has an Intel chipset, you may use Intel® Driver Update Utility, or manually locate drivers from: https://downloadcenter.intel.com/ Intel® Download Center

- If the issue persists at this point, please http://www.intel.com/p/en_US/support/contactsupport Contact Support to engage an agent in your nearest Support Center.

ZAlex
Beginner
101 Views

1- Done already.

2- Done already.

3- Will do.

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