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DPark17
Beginner
2,217 Views

SSD DC P3600 Series: get NVMe command reported a problem when trying delete disk. Firmware shows as Firmware : 4IFDHPK2 FirmwareUpdateAvailable : Please contact your Intel representative about firmware update for this drive. Tried the firmware update kit

Trying to erase a disk form Linux redhat 6.6

get NVMe command reported a problem. error .

Firmware shows as

Bootloader : 8B1B012E

DevicePath : /dev/nvme0n1

DeviceStatus : Healthy

Firmware : 4IFDHPK2

FirmwareUpdateAvailable : Please contact your Intel representative about firmware update for this drive.

Index : 0

ModelNumber : LT0800KEXVA

ProductFamily : Intel SSD DC P3600 Series

SerialNumber : CVMD539000AF800BGN

Tried using the update kit 2.1.2 but when this booted it reported the firmware was at the latest rev 4IFDHPK2

Driver kit version is latets 3.0.0

Is there a way to fix this or determine the cause >?

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8 Replies
idata
Community Manager
274 Views

dp62,

The SSD you have is an OEM version, customized by HPE* to work with their systems. For you to get firmware updates and drivers you need to contact them directly, here is the link for you to get support: https://www.hpe.com/us/en/support.html Hewlett Packard Enterprise (HPE) Support Help & Customer Service Hewlett Packard Enterprise (HPE).

Our Intel® SSD Data Center Tool can help you pull some information from the SSD, but it will not allow you to perform the firmware update.

DPark17
Beginner
274 Views

I spoke with HPE and they were able to confirm that the firmware 4IFDHPK2 is the current correct version so the message "Please contact your Intel representative about

 

firmware update for this drive" can be ignored . This was not the main issue . The issue was the error seen using the delete command to erase the device

I am using Intel Datacenter tool version 3.0.0

HPE had indicated that the only method of erasure was the format command with secure erase setting set to 0

Although this command succeeds it completes within seconds.

This does not appear to be an overwrite of all data on the card.

Does the delete command fail because the secure erase is not supported on this version ?

Is there no supported method of performing a secure erase or data overwrite on the card ?

"isdct start -nvmeformat -intelssd 0 SecureEraseSetting = 0"

isdct show -intelssd 0

- Intel SSD DC P3600 Series CVMD539000AF800BGN -

Bootloader : 8B1B012E

 

DevicePath : /dev/nvme0n1

 

DeviceStatus : Healthy

 

Firmware : 4IFDHPK2

 

FirmwareUpdateAvailable : Please contact your Intel representative about firmware update for this drive.

 

Index : 0

 

ModelNumber : LT0800KEXVA

 

ProductFamily : Intel SSD DC P3600 Series

 

SerialNumber : CVMD539000AF800BGN

isdct delete -intelssd 0

 

WARNING! You have selected to delete all the data on the drive!

 

Proceed with the delete? (Y|N): y

 

Deleting...

- Intel SSD DC P3600 Series CVMD539000AF800BGN -

Status : NVMe command reported a problem.

isdct start -nvmeformat -intelssd 0

 

WARNING! You have selected to format the drive!

 

Proceed with the format? (Y|N): y

 

Formatting...

- Intel SSD DC P3600 Series CVMD539000AF800BGN -

Status : NVMe command reported a problem.

[root@node0 ~]# isdct start -nvmeformat -intelssd 0 SecureEraseSetting = 0

 

WARNING! You have selected to format the drive!

 

Proceed with the format? (Y|N): y

 

Formatting...

- Intel SSD DC P3600 Series CVMD539000AF800BGN -

Status : NVMeFormat successful.

idata
Community Manager
274 Views

dp62,

 

 

We would like to know if after the NVMe format (which was successful) did you check your SSD just to make sure there is nothing on it? - No data?

 

 

Was the drive your boot drive? This because we know for different tools the format on these drives will not take a long time, it could be done in seconds.

 

 

Please let us know so we can continue with the assistance.

 

 

NC
DPark17
Beginner
274 Views

My concern is that a format of a disk is not the same as a data over-write. There is a whole industry based on data erasure. Format as a method of removing customer data would not be considered sufficient by most companies or Government standards organisations,

The question as to why the "isdct delete –intelSSD 0" generates the error "NVMe command reported a problem has not been answered". This is documented as the method to use in Intel Datacenter tool version 3.0.0 to erase data. If you look at the tool set that is available by SANdisk for their accelerator cards you will see that that includes a full set of tools ( fio ) that included a method of carrying out a data overwrite to DOD standard.

I would like confirmation that this is not possible on this device and with the current tool set ( because the device does not support secure erase ?) . If it is possible I would like you to supply the method on how to achieve this

idata
Community Manager
274 Views

dp62,

We would like to do some testing here in our lab, we will measure the times running a secure erase and we will share our findings.

 

Please allow us some time here to get back to you in order to properly address your concern.

 

 

NC
DPark17
Beginner
274 Views

Has there been any progress on this .

Were you able to confirm why isdct delete –intelSSD 0 was failing.

If the format command the only method of erasing data on these devices ?

idata
Community Manager
274 Views

dp62,

 

 

We have tested here and it works fine, the situation is we do not have OEM versions of the SSD, like the one you have.

 

 

Now, the command line we use is the standard that comes in the user guide, which it does not work in the OEM drives. If HPE* told you the line needs to be modified is for you to be able to secure erase the disk - That will not take long, it really depends on system workload and specs.

 

 

With the command provided by HPE* you were successful to erase the SSD, have you confirmed the drive has no data nor partitions?

 

 

NC
idata
Community Manager
274 Views

dp62,

 

 

We are following up this thread and we would like to know if you require any further assistance.

 

We will be waiting for your response.

 

 

NC
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