I am unable to install the x64 version of the SSD Data Center Tool on the latest build/update of Windows Server 2016. I get a "This operating system is not supported." error.
It shows Windows server 2016 as a supported OS in the download center. What am I missing?
We have not received any reports about this situation; however, we'd like to verify with you first that the operating system you have installed is the Windows* Server 2016 64-bit version and not the 32-bit version. Is that the one?
We would look into this situation you are having.
To the best of my knowledge, there hasn't been a 32 bit version of an MS server OS since 2008 standard. I did verify that the OS I have installed (Server 2016 Standard) is listed as a 64 bit OS in the server properties.
I have the exact same screen as ShawnMunster (with a different background). There was an update that was pushed out after you released the 3.0.3 version of the tool that may have incremented the build number of the OS.
Hello Shucknet & ShawnMunster,
At this moment we are verifying with our team in charge about this situation. If you could please check if there is a log about it in the following location: C:\Intel\logs (Filename: IntelSSDTDK.log or IntelSSDToolbox.log) please attach it to the response (Please use the advanced editor button).
We'll keep you posted.
Hi Nestor C,
I had a quick look at log file.
The x64 bit install of the tool thinks its Windows Server 2012 and 32bit.
>>> 2/21/2017 12:53:52:839
Installer Version: 18.104.22.168
Compile date = Thu Feb 19 14:22:01 2015
OS command line = "D:\DataCenterTool_3_0_3_Windows\Intel SSD Data Center Tool x64 -v22.214.171.1241.exe"
Effective command line =
Windows Version = Windows 2012
Platform = 32 bit
Core Version = 3.0.1 (IIF2++)
System up time = 389075 sec
User default LangID: 0xC09
User default UI language: 0x409
Using setup.exe for strings
Checking for admin rights
Admin rights OK
! Invalid OS
IIF will NOT initiate reboot
Exit code = 0xA003
ResultCode = 40963
<<< 2/21/2017 12:53:54:964
Operating System Properties:
OS Name Microsoft Windows Server 2016 Standard
OS Kernel Type Multiprocessor Free (64-bit)
OS Version 10.0.14393.693 (Win10 RS1)
OS Service Pack -
OS Installation Date 26/12/2016
I have the same problem. Two fully updated Windows 2016 Standard Server installations, both running the same build 14393.693, however only one of them could install the SSD Data Center Tool. The other reports "This operating system is not supported". I've attached installation logs from both computers.
Thanks for reporting this situation and attaching the logs.
We would like you to please try https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 this tool and let us know if you can install it and then export the *.xml file, once exported, please attach it to the thread.
We are glad to hear you were able to install the software; However, it is weird that after the reinstallation of the operating system this was successful.
We will take a look at the logs you provided, but so far thanks for sharing with us that it was already installed.
I would like to try to find a solution that doesn't involve me reinstalling the base OS underneath all my VMs.
I also confirmed that I have the exact same situation as Benjamin61 above. I have two identical servers with fully updated Windows Server 2016 installs. One will install the SSD Datacenter tool, the other one won't.
In a completely separate issue, the one that WILL install won't detect my Intel SSDs despite me enabling the LSI adapter (Dell H700).
Could you please share with us the logs of the installation as well?
Also, include the *.xml file from https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 this tool. (Please attach it to the response using the advanced editor button).
We have identified a possible cause. It seems the version of the .net in the system that fails is not the same as the one in the system that successfully installed the software.
Could you please install the same version on the system that fails to install our program?
The .Net Framework 4 is the same version on both computers (4.0 + 4.6), so I take it you meant for me to remove .Net Framework version 2.0, 3.0, 3.5 (bundled as one feature in Windows Server 2016)? I did that, and restarted, so it only had 4.0 and 4.6, but the error was the same.
Thanks for your reply and trying the .Net framework.
Our engineering team would like you to please share the new logs of the system that is unable to install the Intel® Data Center Tool.
We will be waiting for your response.