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gregorw
Beginner
249 Views

SSD Firmware Update Tool not working on 32 bit PC (Intel Atom)

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Hello,

I am trying to perform a firmware update for a Intel SSD 540s, but I the Intel® SSD Firmware Update Tool (issdfut 3.0.10.zip) won't boot on my Intel Atom 32 bit laptop where the SSD is installed. I am getting this message:

„This kernel requires an x86-64 CPU, but only detected an i686 CPU. Unable to boot - please use a kernel appropriate to your CPU."

But according to the documentation, the FUT should work on 32 & 64 bit machines. What can I do?

I am using FUT on a bootable USB stick, created with the "Universal USB Installer". It is booting fine on 64 bit PCs.

 

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Accepted Solutions
JosafathB_Intel
Moderator
181 Views

Hello gregorw,

 

Thank you for your reply.

 

To answer your questions:

 

  1. Could I get a working result if I burn the ISO to a CD and boot from that CD?

 

R/ I can not assure you that it may work, but it is a possibility if you have the chance to do it.

 

Please try to use Rufus in ISO mode, not DD. Another option is to connect your SSD to another PC and to update your firmware in that system.

 

  1. Are you sure that the issdfut tool should be working on 32-bit systems? The file is called "issdfut_64_3.0.10.iso". Looks like a 64-bit version to me.

 

R/ Yes, as mentioned previously, I was able to boot to this tool without experiencing any issue on an Atom CPU PC in our lab.

 

Another option will be to try to use the Intel® Memory and Storage Tool CLI (Command-Line Interface)

 

https://downloadcenter.intel.com/download/30162?v=t

 

From your OS, please try to follow the Video on Intel® SSD Firmware Update and Health Monitoring Using Intel® Memory and Storage Tool (Intel® MAS) article to update your SSD firmware.

 

https://www.intel.com/content/www/us/en/support/articles/000057393/memory-and-storage.html

 

*2:18    SATA SSD Firmware Update

 

  1. My Atom netbook has a working Ubuntu Linux system (32 bit) installed. I would love to run the FUT with booting this system, is that possible?

 

R/ The Intel® SSD Firmware Update Tool is an OS-independent tool, meaning that there is no need to have an OS installed on the PC to run. We advise you to try using Intel® MAS on your OS.

 

  • We would appreciate it if you can provide us with the system details by extracting the SSU logs.

 

The SSU logs.

 

1- Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.

2- When you finish downloading it, open it.

3- Attach the file generated by the tool in your reply.

 

We will follow up with you again the next Wednesday, the 3rd of February 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

We will be looking forward to your reply, including this information.

 

Josh B.

Intel® Customer Support Technician

View solution in original post

11 Replies
JosafathB_Intel
Moderator
228 Views

Hello gregorw,

 

Thank you for contacting Intel® Memory and Storage support.

 

As we understand, you need assistance with your Intel® SSD 540s Series firmware update. If we infer correctly, we will appreciate it if you can provide us with the following information:

 

  • Please, let us know if this Intel® SSD 540s Series Series came pre-installed with your PC.

 

  • Would you mind providing us with a screenshot of the error?

 

 

  • We would appreciate it if you can provide us with the system details by extracting the SSU logs and the replication steps to determine the root cause.

 

The SSU logs.

 

1- Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.

2- When you finish downloading it, open it.

3- Attach the file generated by the tool in your reply.

 

We will follow up with you again the next Thursday, the 28th of January 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

We will be looking forward to your reply, including this information.

 

Josh B.

Intel® Customer Support Technician

JosafathB_Intel
Moderator
207 Views

Hello gregorw,

 

Greetings from; Intel® Memory and Storage support.

 

We were reviewing your community thread, which is related to your Intel® SSD 540s Series. We would like to know if you were able to check our previous post.

 

We will follow up with you again the next Tuesday, the 2nd of February 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

gregorw
Beginner
199 Views

Thank you for your reply. I have downloaded the Rufus USB creator tool and used that to create a boot stick from the iso. With Rufus used in "iso mode", I am getting exactly the same error as before. I also tried the previous version of FUT, 3.0.9, but got the same results again. With Rufus used in "DD mode", I am getting a different error when booting from the stick on my Intel Atom netbook.

Here is a screenshot of the first error:
20210130_000343_sc.jpg

Here is a screenshot of the error with a FUT boot stick created with Rufus in DD mode:

20210130_001456_sc.jpg

My questions now:

1. Could I get a working result if I burn the ISO to a CD and boot from that CD?

2. Are you sure that the issdfut tool should be working on 32 bit systems? The file is called "issdfut_64_3.0.10.iso". Looks like a 64 bit version to me.

3. My Atom netbook has a working Ubuntu Linux system (32 bit) installed. I would love to run the FUT with booting this system, is that possible?

 

JosafathB_Intel
Moderator
182 Views

Hello gregorw,

 

Thank you for your reply.

 

To answer your questions:

 

  1. Could I get a working result if I burn the ISO to a CD and boot from that CD?

 

R/ I can not assure you that it may work, but it is a possibility if you have the chance to do it.

 

Please try to use Rufus in ISO mode, not DD. Another option is to connect your SSD to another PC and to update your firmware in that system.

 

  1. Are you sure that the issdfut tool should be working on 32-bit systems? The file is called "issdfut_64_3.0.10.iso". Looks like a 64-bit version to me.

 

R/ Yes, as mentioned previously, I was able to boot to this tool without experiencing any issue on an Atom CPU PC in our lab.

 

Another option will be to try to use the Intel® Memory and Storage Tool CLI (Command-Line Interface)

 

https://downloadcenter.intel.com/download/30162?v=t

 

From your OS, please try to follow the Video on Intel® SSD Firmware Update and Health Monitoring Using Intel® Memory and Storage Tool (Intel® MAS) article to update your SSD firmware.

 

https://www.intel.com/content/www/us/en/support/articles/000057393/memory-and-storage.html

 

*2:18    SATA SSD Firmware Update

 

  1. My Atom netbook has a working Ubuntu Linux system (32 bit) installed. I would love to run the FUT with booting this system, is that possible?

 

R/ The Intel® SSD Firmware Update Tool is an OS-independent tool, meaning that there is no need to have an OS installed on the PC to run. We advise you to try using Intel® MAS on your OS.

 

  • We would appreciate it if you can provide us with the system details by extracting the SSU logs.

 

The SSU logs.

 

1- Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.

2- When you finish downloading it, open it.

3- Attach the file generated by the tool in your reply.

 

We will follow up with you again the next Wednesday, the 3rd of February 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

We will be looking forward to your reply, including this information.

 

Josh B.

Intel® Customer Support Technician

View solution in original post

gregorw
Beginner
175 Views

Hello John, thanks for your reply. I have now burned a CD from the iso file and booted using that. Unfortunately, with the Atom netbook I am only seeing a similar message as shown in the second screenshot above, again:

"ISOLUNIX 6.04 ETCD Copyright …

Failed to load ldlinux.c32
Boot failed: press a key to retry..."

I tried to boot the CD with another PC with a Intel Core 2 processor and i945P chipset, another 32 bit system, but it can not boot here too. Same error.

It seems as if my only chance is to find a PC/notebook with 64 bit processor where I can plug the SSD in.

JosafathB_Intel
Moderator
163 Views

Hello gregorw,

 

Thank you for your reply.

 

The issue you are experiencing does not seem related to the tool; but to the system, media, or software you are using to create the bootable device.

 

Another option is to try with the past version of the tool to see if you experience a different behavior. The previous version of FUT can be download from here:

 

https://downloadcenter.intel.com/download/29812/Intel-SSD-Firmware-Update-Tool

 

In case you have the opportunity of trying the same process with a different PC. Please, go ahead and try it, and do not forget to let us know the results.

 

We will follow up with you again the next Thursday, the 4th of February 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

Josh B.

Intel® Customer Support Technician

gregorw
Beginner
153 Views

Hello,

I have tried version 3.0.9 also with the same results.

Sincerely, I have tried both Windows tools you are suggesting to create a bootable USB stick, which works on my 64 bit system, but not on the 32 bit systems. I have burned the .iso to a CD 1:1 and again, I can boot with the CD and run the FUT on my 64 bit laptop but with my 32 bit systems I am getting the errors mentioned above.

I don't know what else to do. Unfortunately I can not open the 64 bit laptop and plug in the Intel SSD there.

 

JosafathB_Intel
Moderator
147 Views

Hello gregorw,

 

Thank you for your reply.

 

We understand your situation and how frustrating it may be to go through the installation process of this SSD into your laptop, but up to this point, it will be the best option.

 

Another option will be to try to use the Intel® Memory and Storage Tool CLI (Command-Line Interface)

 

https://downloadcenter.intel.com/download/30162?v=t

 

From your OS, please try to follow the Video on Intel® SSD Firmware Update and Health Monitoring Using Intel® Memory and Storage Tool (Intel® MAS) article to update your SSD firmware.

 

https://www.intel.com/content/www/us/en/support/articles/000057393/memory-and-storage.html

 

- We would appreciate it if you can provide us with the system details by extracting the SSU logs.

 

The SSU logs.

 

1- Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.

 

2- When you finish downloading it, open it.

 

3- Attach the file generated by the tool in your reply.

 

We will follow up with you again the next Monday, the 8th of February 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

We hope you find this information helpful.

 

Josh B.

Intel® Customer Support Technician

JosafathB_Intel
Moderator
125 Views

Hello gregorw,

 

Greetings from; Intel® Memory and Storage support.

 

We were reviewing your community thread, which is related to your Intel® SSD 540s Series. We would like to know if you were able to check the previous post. We requested the SSU logs and to use the Intel® Memory and Storage Tool CLI.

 

We will follow up with you again the next Wednesday, the 10th of February 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

Best regards,

 

Josh B.
Intel® Customer Support Technician

JosafathB_Intel
Moderator
113 Views

Hello gregorw,

 

Greetings from; Intel® Memory and Storage support.

 

We were reviewing your community thread, which is related to your Intel® SSD 540s Series.

 

Since we have not heard from you in a while, we are going to close this community thread.

 

If you need further assistance related to an Intel® product, please do not hesitate to contact us back by opening a new thread.

 

Best regards,

 

Jos B.

Intel® Customer Support Technician

gregorw
Beginner
74 Views

Hi there, because the problem was not solved, the FUT is not able to run on any 32bit PC I have, but also the update for this SSD did not work on 64bit machines either, I will open a new thread about that.

Just for documentation, here I want to supply the SSU logs from both 32bit machines where the FUT was not able to boot in any way, neither with a bootable USB stick, nor with a CD burned from the .iso file.

1: AsusEeePC 1000H, Intel Atom CPU N270
2: MSI Tower PC, Intel Core2