Community
cancel
Showing results for 
Search instead for 
Did you mean: 
АНефе
Beginner
2,434 Views

SSD Intel 545s 512gb is not detected

Good day.

Help me please. SSD disk Intel 545s 512gb on the controller SM2259 worked for 3 months and stopped

determined in the BIOS and in the Windows system.

The disc is very important information that I really need.

The label contains the following information:

FW: 002C

SA: J64492-102

PBA: J42123-101

 

ISN: BTLA750504UJ512DGN

0 Kudos
10 Replies
JosafathB_Intel
Moderator
145 Views

Hello АНефе, Thank you for contacting Intel® Technical Support. As we understand, you need assistance with your Intel® SSD 545s Series. If we infer correctly we will appreciate if you can provide us with the following information: • In order to understand the environment that your Intel® SSD 545s Series is being used we need the SSU logs. 1- Go to https://downloadcenter.intel.com/download/26735/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • As we understand you have important information in your SSD and we will like to know if you have a verified back up of this data. We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation
АНефе
Beginner
145 Views

I attach the report.

No data copy from disk. They are in a single copy.

JosafathB_Intel
Moderator
145 Views

Hello АНефе, Thank you for your reply. Based on the information you shared with us we noticed that your Intel® SSD 545s Series (512GB, 2.5in SATA 6Gb/s, 3D2, TLC) is not being detected by your system and your BIOS is not able to detect the drive. In order to check the drive status, would you mind to try another SATA port on your board or to connect your Intel® SSD 545s Series (512GB, 2.5in SATA 6Gb/s, 3D2, TLC) to a different system. This is in order to try to recover the data on the SSD. In case that you are not able to access to the drive information and will like to replace the drive we need the serial number and the part number of your SSD. We will be looking forward to your reply. Have a nice day. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
145 Views

Hello АНефе, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
145 Views

Hello АНефе, Thank you for having contacted Intel Technical Support. We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case? Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
АНефе
Beginner
145 Views

Good day.

Your last post did not help me.

SSD is not defined in any computer. I think the controller firmware flashed on it.

On the Internet, I did not find any references to how to flash the controller. Therefore, I wrote to you.

I hope you will help in this matter.

In the attachment there is a photo of the SSD card. With the closure of contacts highlighted in color, the SSD is determined with a volume of 1mb. As far as I have enough of my knowledge in this area after closing the contact data, you can flash the controller and access to the data will be obtained. But, as I wrote earlier, I did not find the firmware anywhere.

АНефе
Beginner
145 Views

Photo as an attachment1.PNG

JosafathB_Intel
Moderator
145 Views

Hello АНефе, Thank you for your reply. As we understand your SSD is not recognize in your BIOS and as mentioned the option will be to replace the drive and to do that we need your product markings. Please take into consideration that if you remove your drive cover your warranty will be void. If you want to recover the data on your drive we recommend you to contact a data recovery company that can provide you with a certify of destruction in order to replace your drive. Examples of these companies are: Data-Destruction.com (http://data-destruction.com/hard-drive-destruction/) DataKillers.com (https://datakillers.com/solid_state_media_destruction/) DataSecurityInc.com (http://www.datasecurityinc.com/degausser/solidstatedestruction.html) SemShred.com (https://www.semshred.com/contentmgr/showdetails.php/id/2480) Please contact them in order to get a quote and proceed to destroy the unit, they in turn will provide the certificate of destruction you require. *Links to third party sites and references to third party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third party endorsement of Intel® or any of its products is implied. The tools that we offered in order to update the firmware are: Intel® Solid State Drive Toolbox (https://downloadcenter.intel.com/download/28447/Intel-Solid-State-Drive-Toolbox?product=80096) Intel® SSD Firmware Update Tool (https://downloadcenter.intel.com/download/28174/Intel-SSD-Firmware-Update-Tool?product=80097) We do apologies but any hardware modification is out of our scope of support. Please, let us know if you want to proceed with the warranty replacement. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
АНефе
Beginner
145 Views

Thanks for the help.

Since the disk has already been opened, the warranty does not cover it.

You can close this discussion.

JosafathB_Intel
Moderator
145 Views

Hello АНефе, Thank you for your reply. As per your consent, this case is now close if you need further assistance please do not hesitate to contact us again. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation