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ВПанф
Beginner
433 Views

SSD P4500 (новая, из коробки) в ошибке Drive health is degraded.

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Esteban_C_Intel1
Employee
83 Views

Thank you for the information provided.

 

Due to the behavior of the unit, the next step would be to pursue the replacement under warranty.

 

I have created a separate case and that will be send to the proper team to handle it, you should be contacted in the next 24 business hours.

 

Some information may be requested for the replacement process via email.

 

Esteban C

Intel Customer Support Technician

A Contingent Worker at Intel

 

View solution in original post

4 Replies
ВПанф
Beginner
83 Views

SSD не работает, не определяется как диск.

в диспетчере устройств: Storage controllers - Intel SSD P4500/4600..., в Disk Drives ее нет.

Intel SSD Toolbox говорит: Drive health is degraded. Contact your reseller or local Intel representative for assistance. Ничего сделать с диском не дает.

На SSD горит светодиод "ошибка".

В другом компе проверял, поведение SSD такое же.

Во вложении лог SSD Toolbox.

 

Esteban_C_Intel1
Employee
83 Views

Hello, 

 

Thank you for contacting Intel Technical Support. Please notice the only language support provided in the communities is English only. 

 

As per what I understood from the internal translation tool, it looks like the drive has degraded health and you are getting an indication from the LED. 

 

Could you please let me know what is the pattern from the LED you mentioned?

 

 

About this "в диспетчере устройств: Storage controllers - Intel SSD P4500/4600..., в Disk Drives ее нет." Could you please indicate if the behavior is that your SSD is not recognized by the device manager or is it something else?

 

I loo forward to hearing from you. 

 

Esteban C

Intel Customer Support Technician

A Contingent Worker at Intel

 

ВПанф
Beginner
83 Views

Hello!

In the device manager, only the NVMe controller, the disk is missing.

the error LED is on (triangle with "!").

In Intel SSD Toolbox error: "Drive health is degraded. Contact your reseller or local Intel representative for assistance."

 

In the previous message, the log file of Intel SSD Toolbox.

 

Vladimir

 

Esteban_C_Intel1
Employee
84 Views

Thank you for the information provided.

 

Due to the behavior of the unit, the next step would be to pursue the replacement under warranty.

 

I have created a separate case and that will be send to the proper team to handle it, you should be contacted in the next 24 business hours.

 

Some information may be requested for the replacement process via email.

 

Esteban C

Intel Customer Support Technician

A Contingent Worker at Intel

 

View solution in original post