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Community Manager
1,825 Views

SSD Toolbox + Diskeeper 2012

Apparently, there's an issue with Diskeeper 2012's IntelliWrite causing the toolbox to think Intel SSDs are in RAID.

-Hardly, felt it right to directly contact CS. So, posted it here...should pertain to SSDs...it is the software for them after all.

-Have informed Diskeeper's peeps

Toolbox: 3.0.3

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7 Replies
Highlighted
Community Manager
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Hi illutian,

 

Please respond to the private message I sent you so we can get this issue resolved.

 

 

Thanks,

Alex Klein

Social Media Manager

Condusiv Technologies (Formerly Diskeeper Corp)

 

 

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Highlighted
Community Manager
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PM sent with link to the topic on Condusiv's site.

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Highlighted
Community Manager
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Hi illutian,

Thanks for your response. I will include some of the information that was posted on our forum in response to your question for the benefit of others reading this forum:

"As far as I know we have not tested DK 12 with Intel SSD Toolbox. We will be testing it and it will be inserted somewhere in our current testing schedule.

I don't know why the Intel SSD Toolbox returns a message about not supporting RAID. This seems to be a problem with the Toolbox, at least to the extent that it provides an incorrect error message. As such, this issue needs to be directed to Intel Tech Support.

Our product does not do anything that would make an SSD into RAID or pretend to be RAID. It is possible that it somehow interferes with it and the Intel product gets confused. While the error occurs when Diskeeper is running IntelliWrite, the error is occurring in the Intel Toolbox software."

Have you heard back from Intel technical support regarding this? I'm definitely interested in any update you can provide to ensure your issue is getting addressed.

Thanks,

Alex Klein

Social Media Manager

Condusiv Technologies (Formerly Diskeeper Corp)

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Community Manager
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Isn't this forum Intel Tech Support?

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Highlighted
Community Manager
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Hi illutian,

 

Yes, but if you aren't getting any response you can also visit Intel's http://www.intel.com/p/en_US/support/contact/phone Phone Support page and select an option based on your country.

 

Thanks,

Alex Klein

Social Media Manager

Condusiv Technologies (Formerly Diskeeper Corp)

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Employee
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Clarification: This forum is meant to be a peer-to-peer support forum. It is not Intel Customer Support.

Not all issues posted to this community receive the prompt peer support that you might need. In lieu of waiting for assistance, I would like to suggest you contact http://www.intel.com/p/en_US/support Intel Customer Support for the troubleshooting and/or warranty support that you need.

Jim

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Community Manager
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Well, I just wanted to inform the appropriate parties that there was an issue with their two softwares (word of the day!) not playing well with each other.

Appreciate the quick responses, though.

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