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MTsai33
Beginner
508 Views

The SMART Power-on hours of Intel 535 never increased

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Hi,

 

I have an Intel 535 480GB drive (SSDSC2BW480H6), with firmware RG21. I found that the SMART attribute 0x09 "Power-on hours" stick to zero and never increased. In contrast, my other Intel driver functioned properly on this value, and the precision is down to milliseconds. How to fix this problem? Thanks.

 

Drive information provided by smartctl:

$ sudo smartctl -cA /dev/sdb smartctl 6.6 2016-05-31 r4324 [x86_64-linux-4.15.0-43-generic] (local build) Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org   === START OF READ SMART DATA SECTION === General SMART Values: Offline data collection status: (0x05) Offline data collection activity was aborted by an interrupting command from host. Auto Offline Data Collection: Disabled. Self-test execution status: ( 16) The self-test routine was aborted by the host. Total time to complete Offline data collection: ( 5860) seconds. Offline data collection capabilities: (0x7f) SMART execute Offline immediate. Auto Offline data collection on/off support. Abort Offline collection upon new command. Offline surface scan supported. Self-test supported. Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 2) minutes. Extended self-test routine recommended polling time: ( 58) minutes. Conveyance self-test routine recommended polling time: ( 4) minutes. SCT capabilities: (0x0025) SCT Status supported. SCT Data Table supported.   SMART Attributes Data Structure revision number: 10 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 5 Reallocated_Sector_Ct 0x0032 100 100 000 Old_age Always - 0 9 Power_On_Hours_and_Msec 0x0032 100 100 000 Old_age Always - 0h+00m+00.000s 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 8 170 Available_Reservd_Space 0x0033 100 100 010 Pre-fail Always - 0 171 Program_Fail_Count 0x0032 100 100 000 Old_age Always - 0 172 Erase_Fail_Count 0x0032 100 100 000 Old_age Always - 0 174 Unexpect_Power_Loss_Ct 0x0032 100 100 000 Old_age Always - 5 183 SATA_Downshift_Count 0x0032 100 100 000 Old_age Always - 0 184 End-to-End_Error 0x0033 100 100 090 Pre-fail Always - 0 187 Uncorrectable_Error_Cnt 0x0032 100 100 000 Old_age Always - 0 190 Airflow_Temperature_Cel 0x0032 037 100 000 Old_age Always - 37 (Min/Max 31/41) 192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 5 199 UDMA_CRC_Error_Count 0x0032 100 100 000 Old_age Always - 0 225 Host_Writes_32MiB 0x0032 100 100 000 Old_age Always - 548 226 Workld_Media_Wear_Indic 0x0032 100 100 000 Old_age Always - 65535 227 Workld_Host_Reads_Perc 0x0032 100 100 000 Old_age Always - 46 228 Workload_Minutes 0x0032 100 100 000 Old_age Always - 65535 232 Available_Reservd_Space 0x0033 100 100 010 Pre-fail Always - 0 233 Media_Wearout_Indicator 0x0032 100 100 000 Old_age Always - 0 241 Host_Writes_32MiB 0x0032 100 100 000 Old_age Always - 548 242 Host_Reads_32MiB 0x0032 100 100 000 Old_age Always - 306 249 NAND_Writes_1GiB 0x0032 100 100 000 Old_age Always - 14

 

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1 Solution
BrusC_Intel
Moderator
239 Views

Hello, MTsai33.

 

Thank you very much for waiting.

 

There does not seem to be a problem with the report.

 

After comparing the SMART details from both drives the only noticeable difference is that the one with the problem has not been in use for as long as the other drive with the correct counter (Power-On Hours Count) and there is no particular period of time for it to start counting.

 

Since the  Power-On Hours Count is not a critical parameter, in your case I would recommend to keep an eye on it and also run the diagnostics (Quick/Full diagnostic) using the Intel SSD Toolbox.

 

You may also try to connect the drive using the same port and cables as the one with the correct counter.

 

You will be contacted directly via e-mail to continue with the process.

 

Please let me know if you have any other questions.

 

Best regards,

 

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

View solution in original post

13 Replies
Santiago_A_Intel
Employee
239 Views

Hi MTsai33,

 

We can see the log provided for analysis, OS reports are not the best source of Intel® SSD information; in order to obtain the most detailed information about your SSD health, in case you have access to a windows* PC system, we have available the Intel® Solid State Drive Toolbox, for the Windows* OS, please follow this link to get access to the download site: https://downloadcenter.intel.com/download/28808/Intel-Solid-State-Drive-Toolbox?product=80096

 

For current installation instructions, please follow this link to the Intel® SSD Toolbox Installation Guide: https://www.intel.com/content/dam/support/us/en/documents/ssdc/ssd-software/Intel_SSD_Toolbox_3.x_In... then proceed with the instructions for installation.

 

Please refer to the user guide, by following this link: Intel® SSD Toolbox User Guide: https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/IntelSolidStateDriveToo... go to section 3 for instructions on obtaining SSD and System Information. Please export SMART attributes as indicated on section 3.4 and post the .csv log to your reply.  

 

We will be looking forward to your reply.

 

Have a nice day

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

MTsai33
Beginner
239 Views

Hi,

 

Here's the full report. The "Power-On Hours Count" remains zero.

Santiago_A_Intel
Employee
239 Views

Hi MTsai33,

 

Thank you for the information provided; we have checked de SMART details provided and indeed the Power-On hours count is not being reported; however the power cycle count and time workload are present and seem oddly low, for a drive this age.

 

Can you confirm how long you have had this SSD in use? Some other values appear very low.

 

We would like to indicate, a Firmware Update is needed, your SSD is not running the latest version, this could help on SSD performance and fixes as Intel might have identified the need for update, please update firmware to RG21. You can use Toolbox to perform the update, refer to user guide section 6.2 for detailed instructions. 

 

We will be looking forward to your reply.

 

Have a nice day

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

MTsai33
Beginner
239 Views

I've used this drive for several days, including installing Windows 10 on this drive, and running the OS. This drive originally came with firmware RG21, and the problem existed at that time. Then, I update the firmware to RG2V , which is the latest version provided by Intel (***Link Removed***). However, it doesn't solve my problem.

 

I've updated my other 535 drives to RG2V before. All these drives work properly without affecting the "Power-On hours" value.

Santiago_A_Intel
Employee
239 Views

Hi MTsai33,

 

Thanks for the details shared with us.

 

With the information provided, please let us further investigate in this issue.

 

Please let us know if the SSD is having another issue, other than the Power-On count details.

 

We will get back to you as soon as we can.

 

Have a nice day

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

Santiago_A_Intel
Employee
239 Views

Hi MTsai33,

 

Please find below our comments:

 

The firmware you have installed in your SSDs is not the latest one; please note, this is a special firmware developed to fix a specific issue related to the Write Amplification Factor. This firmware version was intended only to be applied in situations the SSD were showing that issue.

 

You certainly cannot go back to the official latest release firmware RG21, once you have RG2V updated in your drives; however, our recommendation to keep any other drives not updated to RG2V, on latest issue RG21.

 

Additionally, we need your collaboration to send to us another SMART report from one of the drives you have mentioned are reporting Power-On hours value, correctly.

 

We will be looking forward to your reply.

 

Have a nice day

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

MTsai33
Beginner
239 Views

Hi Santiago,

 

Sorry for late. Attachment is the statistics of an Intel 535 120GB drive, which was updated to *RG2V* two years ago. Since I don't have any Intel 535 drive with firmware *RG21* on hand, could you help to check how long it takes for an *RG21* 535 drive to get Power_On_Hours increased by one? Thanks.

 

BrusC_Intel
Moderator
239 Views

Hello, MTsai33.

 

Good day,

 

Thank you for the information and the SMART report.

 

Let me investigate and I will get back to you as soon as possible.

 

Best regards,

 

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

BrusC_Intel
Moderator
240 Views

Hello, MTsai33.

 

Thank you very much for waiting.

 

There does not seem to be a problem with the report.

 

After comparing the SMART details from both drives the only noticeable difference is that the one with the problem has not been in use for as long as the other drive with the correct counter (Power-On Hours Count) and there is no particular period of time for it to start counting.

 

Since the  Power-On Hours Count is not a critical parameter, in your case I would recommend to keep an eye on it and also run the diagnostics (Quick/Full diagnostic) using the Intel SSD Toolbox.

 

You may also try to connect the drive using the same port and cables as the one with the correct counter.

 

You will be contacted directly via e-mail to continue with the process.

 

Please let me know if you have any other questions.

 

Best regards,

 

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

View solution in original post

MTsai33
Beginner
239 Views

Hi Bruce,

 

Thanks for your reply. After a few days of using, I found that the 535's "Power on hours" value is not precise. The 480GB 535 drive increased its value every two or three hours, and the 120GB 535 drive got increased every 5 hours or more. In contrast, my other two 530 drives works normally on this value, no matter one of them had been updated to the special DCV2 firmware. I'm not sure whether it is caused by firmware update or not. That's why I asked you the behavior of firmware RG21.

 

Also, I'm curious about why you don't suggested to update the firmware to RG2V (or DCV2 for Intel 530). I chose to update since I got a 8x~10x write amplification before, and Intel's staff had mentioned this solution in many threads [1][2]. So, is there any concern about firmware update? (e.g., data retention, data protection, etc.)

 

[1] https://forums.intel.com/s/question/0D70P000006UpVdSAK/intel-ssd-530-nand-write-problem

[2] https://forums.intel.com/s/question/0D70P0000068ddiSAA/extreme-wearout-nandwrites1gib-on-intel-ssdsc...

 

 

BrusC_Intel
Moderator
239 Views

Hello, MTsai33.

 

Good day,

 

Thank you for the response.

 

There is no particular reason for me to recommend you to install that firmware (RG2V) if you are not being affected by the Write amplification, you can stay with the RG21 which is the latest version provided via Intel SSD Toolbox and Intel Firmware Update Tool; the RG2V is a special release to fix a particular issue.and there is also no harm in installing it.

 

Please let me know if there is anything else you would like to verify.

 

Best regards,

 

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

BrusC_Intel
Moderator
239 Views

Hello, MTsai33.

 

Good day,

 

I wanted to follow up on your ticket to check if you still need assistance.

 

Please let me know if there is anything else.

 

Best regards,

 

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

BrusC_Intel
Moderator
239 Views

Hello, MTsai33.

 

This message is to follow up on your ticket to check if there is anything else.

 

If you require any type of assistance from Intel, you can always contact us back.

  

Best regards,

 

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

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