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Community Manager
1,305 Views

Uninstalling Intel Toolbox problem

Had installed 3.0 and tried to uninstall it and got error saying Win64 not supported so I installed 3.01 over top with no problem but I tried uninstalling to see if I got the error and I did. I did not have problems removing version 2. This started with 3.0.

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Employee
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I am running Win7/64 bit and the Toolbox 3.0 unistalled with no problem via Control Panel/Program and Features/Uninstall a Program.

How are you doing your uninstall?

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Community Manager
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I am running win7 64bit and tried from program and features to remove it. I saw on the internet some other people had problems. This is strange.

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Community Manager
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I am running W7 32bit.

I have no problems installing and uninstalling the Intel SSD Toolbox 3.0.1

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Community Manager
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Here is the error message,

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Community Manager
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I had the same problem (Win 7 64 Prof).

The uninstaller is a Java Applet. It has got a bug. If you have both Java 32 & Java 64 (Win XP 64 / Vista 64 / Win 7 64) the uninstaller tries to use JAVA 64 --> The Win 64 error message.

Workaround: Uninstall all Java 64 versions and let only Java 32 on your machine.

Uninstall Intel Toolbox --> Works without Problem.

Then you can install Java 64 an the Intel Toolbox.

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Community Manager
9 Views

Thanks for the info.

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Community Manager
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I uninstalled Java 7 update1 64bit and was able to remove the Intel SSD Toolbox. Thanks for your help on this.

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Community Manager
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Nice !

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