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aleve2
Beginner
529 Views

Unknown and not initialized - Intel® SSD 520 Series 480GB, 2.5in SATA 6Gb/s

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Hello,

during the cleaning process I inadvertently deleted one hidden file, unfortunately I don't remember the name , but after PC restart my SSD drive is not initialized, the disk management recognize it only as Disc 0 and after I push “Initialize” I get the error: could not find specific file,

what can I do now? thanks

 

0 Kudos
1 Solution
Santiago_A_Intel
Employee
213 Views

Hi aleve2,

 

We have reviewed the interaction with the super user regarding your issue with the SSD not responding as some files were erased by mistake.

 

Please let us know if the SSD is being recognized in BIOS, in case the SSD is showing in BIOS, we will request your cooperation to perform the following procedure:

 

First, you’ll need to download the Intel® SSD Firmware Update Tool from Intel’s website, by following this link: https://downloadcenter.intel.com/download/28749/Intel-SSD-Firmware-Update-Tool to properly get informed on Limitations, requirements and installation steps, please download the Intel® SSD Firmware Update Tool User Guide, by accessing this link: https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/Intel_SSD_FUT_User_Guid...

 

Second, to create an ISO image to an USB Flash drive, please go to section 2.3 (Page 11) for detailed instructions.

 

Once the USB Flash drive is created, please go to section 2.4 follow instructions to perform SSD Firmware Update.

 

After finishing above procedure, please check your Windows OS to look for your SSD.

 

If all procedures are successful, please proceed performing a Secure Erase of your SSD, using the Intel® SSD Toolbox https://downloadcenter.intel.com/download/28808/Intel-Solid-State-Drive-Toolbox?product=80096

We have available for download the User and Installation Guides for Intel® SSD Toolbox by accessing this link: https://www.intel.com/content/www/us/en/support/articles/000020382/memory-and-storage.html Please go to section 8 Performing a Secure Erase and read the instructions, then go to section 8.4 and run the Secure Erase procedure.

 

We will be waiting for your response. We will be more than happy to help you in any way we can.

 

Have a nice day,

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

View solution in original post

16 Replies
AlHill
Super User
213 Views

Do you have a backup or do you have a restore point that you can go back to?

 

Doc

 

aleve2
Beginner
213 Views

no, nothing,

if there is a way to fix the ssd-drive without losing data then will be great, but if not, then I just want to erase it and the question is how...? I already tried many programm without success:(

it's a bit strange that Intel does not have particular software for such special hard drive problems:(

 

AlHill
Super User
213 Views

Without knowing what hidden file(s) you deleted, I cannot answer that, nor can Intel. There is a reason for why these files are hidden. When users start on these cleaning adventures, there is no way to tell what damage you may have caused. It is the same with Microsoft, if you delete some of their hidden files. They have no "special" program to correct such damage, and the answer is a restore, or fresh install.

 

"I already tried many programm without success:". I would not be using these programs because you do not know what damage you did or what file(s) you deleted. And, it is likely these programs can cause more harm.

 

What is your OS? Windows 10? What version? 1903?

What is the model number of your device/motherboard?

 

This may be a question better asked on the Microsoft forum, depending on which hidden file(s) you deleted.

Their initial response will be to run SFC and DISM to see if that corrects the OS. Or, again depending on your OS, a system repair, or a fresh install.

 

It is always good to have a backup, and to have restore/checkpoints turned ON.

 

Doc

 

 

aleve2
Beginner
213 Views

regarding the hidden file, it was just my guess, I'm not sure, it’s was just in root SSD folder. Actually I used SSD drive not as a system just as data storage in exFAT format.

Board is: Z10PE-D16 WS with latest LTSC Win 10

Intel® SSD 520 Series (480GB, 2.5in SATA 6Gb/s, 25nm, MLC) 9.5mm

CVCV3082051D480DGN

 

 

AlHill
Super User
213 Views

remove the drive, and do a repair install of windows.

 

Doc

 

aleve2
Beginner
213 Views

ok I just did it but it didn't change anything.

AlHill
Super User
213 Views

Try the ssd on another system.

 

Doc

 

aleve2
Beginner
213 Views

already tried, but alas the same

AlHill
Super User
213 Views

If the drive does not work in a different system, you need to consider that the drive has failed or is damaged somehow.

 

Doc

 

aleve2
Beginner
213 Views

Okay I'm ready to erase completely this drive, bit how?

AlHill
Super User
213 Views

If you cannot initialize the drive in the os, it really does not matter, does it?

 

Doc

 

Santiago_A_Intel
Employee
214 Views

Hi aleve2,

 

We have reviewed the interaction with the super user regarding your issue with the SSD not responding as some files were erased by mistake.

 

Please let us know if the SSD is being recognized in BIOS, in case the SSD is showing in BIOS, we will request your cooperation to perform the following procedure:

 

First, you’ll need to download the Intel® SSD Firmware Update Tool from Intel’s website, by following this link: https://downloadcenter.intel.com/download/28749/Intel-SSD-Firmware-Update-Tool to properly get informed on Limitations, requirements and installation steps, please download the Intel® SSD Firmware Update Tool User Guide, by accessing this link: https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/Intel_SSD_FUT_User_Guid...

 

Second, to create an ISO image to an USB Flash drive, please go to section 2.3 (Page 11) for detailed instructions.

 

Once the USB Flash drive is created, please go to section 2.4 follow instructions to perform SSD Firmware Update.

 

After finishing above procedure, please check your Windows OS to look for your SSD.

 

If all procedures are successful, please proceed performing a Secure Erase of your SSD, using the Intel® SSD Toolbox https://downloadcenter.intel.com/download/28808/Intel-Solid-State-Drive-Toolbox?product=80096

We have available for download the User and Installation Guides for Intel® SSD Toolbox by accessing this link: https://www.intel.com/content/www/us/en/support/articles/000020382/memory-and-storage.html Please go to section 8 Performing a Secure Erase and read the instructions, then go to section 8.4 and run the Secure Erase procedure.

 

We will be waiting for your response. We will be more than happy to help you in any way we can.

 

Have a nice day,

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

View solution in original post

aleve2
Beginner
213 Views

Thank you for your kind response, I will try again and then I reply here a bit later

Santiago_A_Intel
Employee
213 Views

Hi aleve2,

 

Thank you for your reply; we will be available for support at any time.

 

We will be more than happy to help you in any way we can.

 

Have a nice day,

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

JosafathB_Intel
Moderator
213 Views

Hello aleve2,

 

We were reviewing your community post and we would like to know if you need further assistance with your Intel® SSD 520 Series or if we can close this community thread.

 

We will be looking forward to your reply.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

JosafathB_Intel
Moderator
213 Views

Hello aleve2,

 

We have not heard from you since your last post 10 days ago, please, let us know if you need further assistance related to your Intel® SSD 520 Series or if we can close this community thread.

 

We will be looking forward to your reply.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

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