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Warranty - Datacenter SSD's - SMART Values

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Hello,

 

i used the search and found the following Topics:

https://forums.intel.com/s/feed/0D50P0000490OpfSAE

 

https://www.intel.com/content/www/us/en/support/articles/000023512/memory-and-storage/data-center-ss...

 

We have arround 40 Intel D3-S4510 1.92TB in use and monitore the SMART value from the beginning.

After now 5 months of use we see on some disks some SMART values increasing.

 

  • Erase Fail Count
  • End-to-End Error Detection Count
  • Uncorrectable Error Count
  • Re-allocated Sector Count
  • Program Fail Count

 

The disks are all "working" but you know there is a difference between broken and ... broken.

I would like to know which SMART Attribute Raw-Value a SSD must have so that the warranty team will replace a disk.

 

Thank you

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Hi AOber4;

 

Greetings from Intel® SSD communities.

 

As per your request, Limited Warranties for Intel® Solid State Drives and Modules coverage is being detailed in the following link: https://www.intel.com/content/www/us/en/support/articles/000005861/memory-and-storage.html

 

In reference to Warranty for Intel® SSD Data Center Family, please follow this link: https://www.intel.com/content/www/us/en/support/articles/000020953/memory-and-storage/data-center-ss...

 

Don’t hesitate to contact us in case you might have any additional inquires.

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

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Hi AOber4;

 

Greetings from Intel® SSD communities.

 

As per your request, Limited Warranties for Intel® Solid State Drives and Modules coverage is being detailed in the following link: https://www.intel.com/content/www/us/en/support/articles/000005861/memory-and-storage.html

 

In reference to Warranty for Intel® SSD Data Center Family, please follow this link: https://www.intel.com/content/www/us/en/support/articles/000020953/memory-and-storage/data-center-ss...

 

Don’t hesitate to contact us in case you might have any additional inquires.

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

View solution in original post

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