Solid State Drives
Support for Issues Related to Intel® Solid State Drives
Announcements
Welcome to the Intel Community. If you get an answer you like, please mark it as an Accepted Solution to help others. Thank you!
4365 Discussions

Warranty Ssd 535 Series

chunglh86
Beginner
304 Views
I don't creat RMA for warranty this SSD,Team support help me
0 Kudos
7 Replies
JosafathB_Intel
Moderator
293 Views

Hello chunglh86,

 

Thank you for contacting Intel® Memory and Storage support.

 

As we understand, you are requesting information related to your Intel® SSD 535 Series. If we inferred correctly, we would appreciate it if you can provide us with the following information:

 

1- Would you mind elaborating more on your request and let us know what you referred to when you claimed that “I don't create RMA for warranty” phrase.

 

2-We would like to know if you are experiencing an issue with these drives? If you do, would you mind providing us with more information about it?

 

3-We need you to provide us with the system details by extracting the SSU logs and the replication steps to try to determine the root cause. 

 

The SSU logs.

 

A- Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.

B- When you finish downloading it, open it.

C- Attach the file generated by the tool in your reply.

 

4- We would like to know how many Intel® SSD 535 Series you have in total and how many of those are presenting this behavior.

 

We are going to follow up with you again next Thursday, the 17th of December 2020, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

We will be looking forward to your reply.

 

Best regards.

 

Josh B.

Intel® Customer Support Technician

chunglh86
Beginner
283 Views

I have four Intel® SSD 535 Series total

Inside, I have three SSD 535 log file error is not getting the correct size and a SSD is not received device.

Teams intel support waranty help me.

Thanks

 

JosafathB_Intel
Moderator
276 Views

Hello chunglh86,

 

Thank you for your reply.

 

To continue with the troubleshooting and to try to determine the cause of your SSDs behavior, we would like to know the following:

 

1- Are you connecting the drives directly to the motherboard, or are you using an adapter?

 

2- If you are using an adapter, we would appreciate it if you connect your SSD to the SATA port on your motherboard and to try to extract the following logs by using the Intel® Memory and Storage Tool:

 

https://downloadcenter.intel.com/download/29337/Intel-Memory-and-Storage-Tool-CLI-Command-Line-Inter...

 

-1. SMART attributes: intelmas show -smart -intelssd “SSD_index”.

 

-2. The SSD information using show -all command from Intel MAS CLI: intelmas show -all -intelssd “SSD_index”.

 

Replace the “SSD_index” with the actual index number of your SSD. A complete User Guide is available below.

 

User Guide:

https://downloadmirror.intel.com/30059/eng/Intel_Memory_And_Storage_Tool_CLI_User%20Guide-Public-342...

 

3- Please provide us with your system configuration since the SSU did not include this information.

 

We will follow up with you again next Monday, the 21st of December 2020, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

We will be looking forward to your reply in case you need further assistance.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

chunglh86
Beginner
266 Views

At the moment, the SSD is attached to my computer and it crashes, so I cannot use Intel tools to check it. So Intel considered changing to another ssd help me.

JosafathB_Intel
Moderator
238 Views

Hello chunglh86,

 

Thank you for your reply.

 

To continue with the troubleshooting. We would appreciate it if you try to connect these SSDs to a different working computer to extract the information requested.

 

In case you are looking for a warranty replacement without troubleshooting, we recommended you to contact our support either via phone or chat for live assistance from one of our technicians.
For your convenience, here is the link to our support: http://www.intel.com/content/www/us/en/support/contact-support.html

Contact Intel Support, then select "Intel® Solid State Drives", and choose the best option available in your region. Please, take into consideration that we can not assure you that they may be able to replace the SSDs without troubleshooting, but you can refer to this community thread to expedite the process.

 

We will follow up with you again next Wednesday, the 23rd of December 2020, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

Best regards,

 

Josh B.
Intel® Customer Support Technician

JosafathB_Intel
Moderator
230 Views

Hello chunglh86,

 

Greetings from; Intel® Memory and Storage support.

 

We were reviewing your community thread, which is related to the Intel® SSD 535 Series. We would like to know if you were able to check our previous post.

 

We will follow up with you again next Monday, the 28th of December 2020, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

We will be looking forward to your reply in case you need further assistance.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

JosafathB_Intel
Moderator
217 Views

Hello chunglh86,

 

Greetings from; Intel® Memory and Storage support.

 

We were reviewing your community thread, which is related to the Intel® SSD 535 Series.

Since we have not heard from you in a while, we are going to close this community thread.

 

If you need further assistance related to an Intel® product, please do not hesitate to contact us back by opening a new thread.

 

Best regards,

 

Josh

Intel Customer Support

Reply