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What must happen that Intel's Customer Support answers my emails?

idata
Esteemed Contributor III

Hi,

since firmware version 02HA my sdd (x25 80GB) has a s.m.a.r.t error and Windows 7 always tell me that I gonna loose my data soon.

The Intel SSD toolbox's s.m.a.r.t test show me the error and tell me that I should contact Intel for further instructions. Here in the forum Intel writes that if somethings went wrong with the firmware update, contact Intel's Support.

So I wrote an email. No answer. I waited a week and wrote another email. No answer.

Now when the 02HD firmware came out, I hoped that it will fix the s.m.a.r.t error. But no.

So I wrote another email to the support, No answer.

Why? I filled out the formular correctly.

Does the support answers to you?

6 REPLIES 6

idata
Esteemed Contributor III

Hmmmm that's odd, I called Intel Tech Support just 2 weeks ago and got through with no problems.

walshy

idata
Esteemed Contributor III

I got a PM, and they said that they will look where my emails got lost...So thanks for your hints...