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VGonz11
Beginner
860 Views

Why does Intel Performance Maximizer keep saying "Failed Partition : Unable to shrink partition. "

I have a WD Black M.2 500GB, 102GB available during this step but fails everytime. IPM requires only 16GB.

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9 Replies
Leonardo_C_Intel
Moderator
356 Views

Hello VGonz11

 

Thank you for posting in the Intel Community.

 

What is the brand and model of your motherboard and what is your Intel® processor?

 

Regards,

Leonardo C.                        

Intel Customer Support Technician

Under Contract to Intel Corporation

Leonardo_C_Intel
Moderator
356 Views

Hello VGonz11

 

Have you been able to collect the information requested?

 

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

cmart49
Novice
356 Views

I'm having the same issue.

 

Motherboard: GIGABYTE Z390 AORUS Ultra

Processor: Intel Core i9-9900K

 

Screenshot attached, I have 158.09GB free on a Samsung 970 EVO Plus Series - 500GB PCIe NVMe - M.2 Internal SSD (MZ-V7S500B/AM)

Leonardo_C_Intel
Moderator
356 Views

Hello cmart49

 

Thank you for posting in the Intel Community.

 

·        I was not able to find the screenshot could you attach it again? 

·        Please also provide me with a screenshot of your disk management.

·        Make sure you have the Bios settings as requested on the Frequently Asked Questions for the Intel® Performance Maximizer (https://www.intel.com/content/www/us/en/support/articles/000054873/processors/processor-utilities-an...) on the question: What are the BIOS requirements for the application?.

 

·        Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

·        Steps to save the report:

1-   Run the utility.

2-   Click on “Scan” to get the scanned system.

3-   Once the scan is complete click on “next”.

4-   Use the “save” option, save the report to your desktop.

5-   To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

                                               

Regards,

Leonardo C.                        

Intel Customer Support Technician

Under Contract to Intel Corporation

cmart49
Novice
356 Views

Hi Leonardo, thanks for the reply.

 

I attached a screenshot of my disk management here and made sure to change all of those BIOS settings as directed. I'll attach those scan results in my next post.

cmart49
Novice
356 Views

Scan results here.

Leonardo_C_Intel
Moderator
356 Views

Hello VGonz11

 

Thank you for the system details can you try to set a 16GB of unallocated space at the end on your C drive and try again with the Intel® Performance Maximizer.    

 

Regards,

Leonardo C.

Intel Customer Support Technician

Under Contract to Intel Corporation

cmart49
Novice
356 Views

Leo, I was able to get the tool to work after creating a 20GB unallocated partition at the end of the drive. Thank you for the help!

SSing112
Beginner
356 Views

I tried it all, It would use the unallocated partition but still getting the same error.

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