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Beginner
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Windows 10 PC crashing after installing 660p 2TB

System was incredibly stable before, but since installing intel 660p, it's been crashing intermittently. Sometimes a blue screen appears, other times it just freezes. The blue screen error is not consistent.

 

Windows 10 Pro, version 1809, build 17763.253

 

I can provide additional system details as necessary.

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Super User Retired Employee
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Are you sure you don't have a power problem?

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Beginner
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Hadn't considered it, but I'm pretty sure. System's power supply is over-spec'd and it's running on a UPS, so it's not a grounding or supply issue. The board should be able to handle it; 16x slot

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Super User
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Over-spec'd power supplies never go bad? Try a different power supply and eliminate that as a variable.

 

Doc

 

Doc (not an Intel employee or contractor)
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Beginner
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I don't have a spare power supply to test, but the system doesn't crash except when the intel 660p is connected, and (I believe) only during read/write operations.

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Moderator
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Hello GFurb, Thank you for contacting the Intel® Memory & Storage Community. As we understand, you need assistance with your Intel® SSD 660p Series and we will like to know if the recommendations provided by the community help you to solve your issue. If you need further assistance we will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • We will like to know the version of the firmware that you have currently installed on your SSD. • The SMART details.CSV file (SMART logs) from your Intel® SSD 660p Series, it can be extracted by using the Intel® Solid State Drive Toolbox in the “IntelSolidStateDriveToolboxUserGuide.pdf” (https://www.intel.com/content/www/us/en/support/articles/000020382/memory-and-storage.html) section 3.2 you can find the instructions on how to get this file. We will be looking forward to your reply including this information in case further assistance is required. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation
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Moderator
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Hello GFurb, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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Moderator
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Hello GFurb, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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