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Novice
2,173 Views

Windows 10 installer doesn't detect Intel 535 SSD, while Windows 7 installer does

I've bought Intel 535 SSD (240gb) for my ASUS R510LB notebook. I replaced it with the old HDD. The BIOS detect the SSD, but Windows 10, Windows 8.1 and Ubuntu 15.04 installers don't recognize the SSD (even from DISKPART and GParted). The only installer to recognize the SSD is Windows 7 installer. I tried to boot the installers from USB and disc (in LEGACY and UEFI).

What I've tried so far:

1) Change some options in BIOS

2) Reset the BIOS

3) Load the lastest Intel RAID drivers (fron https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver this link) in Windows 10 and Windows 8.1 installers

4) Upgrade to WIN10 from WIN7. Ends with blue screen "Your PC ran into problem and needs to restart", and afterwards it restores WIN7.

5) Clone WIN10 from HDD to SSD with 'EaseUS'. After the process, I plugged the SSD and power on, but after a minute the system freezes, the blue screen " Your PC ran into a problem and needs to restart" appears, the system restart, and all above happens again..

6) Check for firmware updates with the SSD Toolbox (in WIN7). It says I have the latest firmware for the Toolbox current version.

7) Format the SSD to MBR and GPT. In case of GPT the BIOS doesn't detect the SSD at all.

What do I need to do in order to make Windows 10 installer detect the SSD?? Why only Windows 7 detects the SSD?

9 Replies
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Honored Contributor II
152 Views

Hello RonAM,

Please try to boot in IDE Mode. Also, the BIOS needs to be updated to support devslp capabilities.

It is also important to verify with the motherboard manufacturer to make sure it supports devsleep.

Highlighted
Novice
152 Views

I talked with Asus support. My CPU (i7 4500U) supports 'DevSlp' but there is no information about 'DevSlp' support for my motherboard.

In my BIOS, I can't switch to IDE mode.

Highlighted
Novice
152 Views

Can somebody help me please?

Why WIN7 is the only OS to recognize the SSD?

I could understand if the BIOS wasn't recognize the SSD at all, but it's not the case... It is illogical.

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Highlighted
Novice
152 Views

And still... No reply, and neither no firmware update.

The problem is not my laptop, I've tried another 2 different SSD and everything worked fine.

Next time I'll know not to buy an Intel SSD.

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Beginner
152 Views

I have the same problem with Intel SSD 535 series 240GB and Windows 10 on HP Pavilion 11 x360.

SSD stuck few minutes left after Windows starts, and then I see Blue screen with error CRITICAL_PROCESS_DIED.

In Windows 10 I was trying to disable HIPM and DIPM in power management settings, and there is no result. http://www.abxzone.com/forums/showthread.php?t=120968# post1489550 TIP: how to enable DIPM for SSDs on Windows 7 - ABXZone Computer Forums

In Linux Mint there is no any problems, I successfuly install OS on this SSD and working in it for a few hours without errors. But I need to work in Windows 10.

I think that Intel® should fix it in SSD firmware update for compatibility with Windows 10.

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Honored Contributor II
152 Views

Hello,

I would like to present some recommendations regarding this issue:

- Make sure you are using the current firmware for your Intel® SSD 535 Series. This can be done using https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox Intel® SSD Toolbox, or https://downloadcenter.intel.com/download/18363 Intel® Firmware Update Tool.

- Contact your http://www.intel.com/support/oems.htm Computer Manufacturer Support and confirm you have the most recent BIOS available for your motherboard.

- Obtain the Storage controller driver from your system manufacturer and load the driver during the Windows® installation process.

If the issue persists, please http://www.intel.com/p/en_US/support/contactsupport Contact Support to engage your nearest support center to check for other options.

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Beginner
152 Views

I already do it all.

ssd firmware is RG21

last bios update for motherboard F28 already flashed

I can't Install Intel Rapid Storage driver. I've got error when try to install it (see log file in attachment) ! ! ! ! !

Intel(R) Atom(TM)/Celeron(R)/Pentium(R) Processor Serial IO (SIO) - DMA - 9C60 (driver version 10.0.10240.16384)

Intel(R) Atom(TM)/Celeron(R)/Pentium(R) Processor AHCI - 0F23 (driver version 9.4.4.1005)

what driver I must to install?

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Highlighted
Beginner
152 Views

May be this will be helpful.

By default Windows 10 installer can't see Intel 535 on my Dell 3147 (latest firmware).

This BIOS tining helped in my case:

- disabled secure boot

- disabled AHCI (switched to ATA)

- keep using UEFI

Highlighted
Community Manager
152 Views

Yoga 500-15ISK Laptop (ideapad)

Clean install Windows 10 64bit does not recognize Intel 535 SSD

BIOS recognizes it .

(one boot did not recognize).

Sometimes trying to boot takes time , like something is wrong.

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