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TGehr
Beginner
1,600 Views

eDrive not working on Intel SSD Pro 6000p

Hello,

I have recently bought an Intel SSD Pro 6000p 512GB M.2 for use as a Windows 10 Enterprise Bitlocker hardware encrypted System drive. First of all I have updated the SSD to the latest Firmware PFS121P. Then I wanted to use the SSD Pro Administrator Tool 2.0.2 to enable eDrive like it is https://www.intel.de/content/www/de/de/solid-state-drives/ssd-pro-2500-series-edrive-solutions-bluep... documented for the Pro 2500. But since the Tool showed "eDrive Support: False" I did a PSID Revert but that didn´t help. Also trying to enable eDrive Support anyway resulted in the Message "Error: Configuration Update failed". I have attached a Snapshot of the error.

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18 Replies
idata
Community Manager
201 Views

Hello torsten2k6,

 

 

Thank you for your interest in the Intel® SSD Pro 6000p Series.

 

 

The guide you are following: The Intel® SSD Pro 2500 Series Guide for Microsoft eDrive* Activation – Solutions Blueprint, is based around Intel® SSD Pro Administrator Tool version 1.1.0. The Intel® SSD Pro Administrator Tool version 2.0.2 site (https://downloadcenter.intel.com/download/27496/Intel-SSD-Pro-Administrator-Tool?product=84073 https://downloadcenter.intel.com/download/27496/Intel-SSD-Pro-Administrator-Tool?product=84073) has the following relevant messages:

 

 

Before using the Intel Solid State Drive Pro Administrator Tool, review the instructions in the User Guide. Version 2.0.2 introduced new syntax.

 

 

The tool needs to be run from a command prompt with administrator privileges.

 

 

I checked both documents, and can see that you are using the adequate syntax. Could you please confirm that you are running from a command prompt with administrator privileges?

 

 

Also, have you tried the following command from the Intel® Solid State Drive Pro Administrator Tool – User Guide (https://www.intel.com/content/dam/support/us/en/documents/solid-state-drives/ssd-software/Intel_SSD_... https://www.intel.com/content/dam/support/us/en/documents/solid-state-drives/ssd-software/Intel_SSD_...), page 13?:

 

 

>SSDProAdminTool_2.0.2_win64.exe enable_edrive –force –intelssd 1

 

 

In case you encounter any error message, please share the corresponding screenshot.

 

 

I'll be waiting for your response.

 

 

Regards,

 

Andres V.
TGehr
Beginner
201 Views

Hello Andres,

I ran the command with an administrator prompt, of course. Furthermore I have trigged the command with -force option:

PS C:\Users\User\Downloads\Intel_SSD_Pro_Administrator_Tool_v2_0_2_win64> .\SSDProAdminTool_2.0.2.401_win64.exe enable_e

drive -force -intelssd 1

Enabling eDrive...

Error: Configuration update failed.

As you can see, the error is the same. In order to investigate the issue further, I have created a log file (Output.log) which I have attached to this message. It is very detailled, so I hope you can give me some input based on the log.

PS C:\Users\User\Downloads\Intel_SSD_Pro_Administrator_Tool_v2_0_2_win64> .\SSDProAdminTool_2.0.2.401_win64.exe enable_e

drive -force -intelssd 1 -log Output.log

Enabling eDrive...

Error: Configuration update failed.

idata
Community Manager
201 Views

Hello torsten2k6,

 

 

Thank you for sharing the corresponding log.

 

 

Have you tried running the command after a clean installation of the operating system? Have you tested the procedure in another system? Are these options viable?

 

 

Also, in order to provide the adequate assistance, could you please share the report generated by the Intel® System Support Utility for Windows* ( https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-)?

 

 

I'll be waiting for your response.

 

 

Regards,

 

Andres V.
TGehr
Beginner
201 Views

Hi,

of course I have performed the steps after a clean installation. I have no possibility to test it on another hardware. There could be some kind of bug from the Intel Software detecting the device. I have attached a screenshot and the detailed log of the Intel System Support Utility.

As you can see, the Intel SSD is not recognized by the tool, even though Windows has detected the device.

What should I do next?

idata
Community Manager
201 Views

Hello torsten2k6,

 

 

Thank you for providing the requested file.

 

 

We will analyze the provided data and get back to you via this community thread as soon as we have relevant information.

 

 

Thank you for your patience.

 

 

Regards,

 

Andres V.
GWalk1
Beginner
201 Views

Hi Torsten2K6,

I'm experiencing the same issues with a 256GB Version. I saw the latest update from the Intel Support Team (Andres V.) and can confirm that a fresh install of the O.S (Windows 8.1 or 10 Pro) does nothing along with using any other Rescue USB or DVD options to run the utility. Out of curiosity, what's the Batch number and or Manufacturing date of your drive? Trying to install the M.2 in a Dell laptop. Intel support seems to be pushing myself to contact Dell but I have several other systems both desktop and laptop based (all manufactured no older than 9 months) , all with similar results. I take it that your have the OS install on a secondary drive and will then install on the M.2?

Best Regards,

Gordon Walker.

TGehr
Beginner
201 Views

@Andres I will be waiting for your Feedback

gwconfig:

I don´t see any production date / batch number on the disk. Where could I find it? Yes, I have installed the OS on a secondary disk and now trying to activate eDrive on the Intel SSD.

GWalk1
Beginner
201 Views

Hi,

Should be on the packaging:

idata
Community Manager
201 Views

Hello torsten2k6 and Gordon,

 

 

Could you please install version 2.0.1 of the Intel® SSD Pro Administrator Tool (https://downloadcenter.intel.com/download/26625/Intel-SSD-Pro-Administrator-Tool https://downloadcenter.intel.com/download/26625/Intel-SSD-Pro-Administrator-Tool), try again to enable eDrive, and share the results with us?

 

 

I'll be waiting for your response.

 

 

Regards,

 

Andres V.
GWalk1
Beginner
201 Views

Hi Andres,

Have already attempted that step (and used all other available versions of the admin tool) but I produced some screen grabs for you. Interestingly the eDrive Supported

Flag goes from False to Invalid property specified. What next?

Regards,

G. Walker.

TGehr
Beginner
201 Views

Hi Andres,

I have good news. For me, using the version 2.0.1 instead of 2.0.2 of the Intel SSD Pro Administrator Tool did the job. Here you can see:

eDrive was enabled successfully and stated as "True".

Thanks for you input.

GWalk1
Beginner
201 Views

@ Torsen2k6 - Glad your issues were fixed

... quick update for Andres V.

After using the running the older Admin Version, I decided to run SSD Toolbox 3.5.0 and and saw the following:

Error was listed as critical within the Smart Details attributes, stating contact Support or RMA. I decided to remove the drive and left it for an hour. Reinstall and found the drive Health back to full and no errors listed as critical. On the off chance that the hard power off might have fixed the utility issue. I ran 2.0.1 and found the following:

EDrive Supported has changed back to False. However enable command failed as previously stated.

Any comments or should I look to RMA Warranty with Intel. The critical listing issue has me a bit troubled.

Regards,

G. Walker.

idata
Community Manager
201 Views

Hello torsten2k6,

 

 

I'm glad to hear that you could enable eDrive on your SSD.

 

 

Thank you for sharing your results with the community, we really appreciate it.

 

 

Regards,

 

Andres V.
idata
Community Manager
201 Views

Hello Gordon,

 

 

Thank you for the screenshots posted.

 

 

You mentioned in a previous post that "Intel Support seems to be pushing myself to contact Dell…", I assume that assistance is been provided via our email support. If you are considering to begin a replacement process, they can provide the adequate guidance.

 

 

Otherwise, could you please share the report generated by the Intel® System Support Utility for Windows* (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-)?

 

 

You also mentioned that the eDrive Supported status "has changed back to False". Does this mean that at a certain point you were able to enable eDrive? Under what conditions were you able to enable eDrive?

 

 

I'll be waiting for your response.

 

 

Regards,

 

Andres V.
GWalk1
Beginner
201 Views

Hi Andres,

I raised a customer support case already (03239930 [ ref:_00DU0YT3c._5000Pg43DY). The sticking pointing with your other colleague is based on the compatibility of a Dell laptop and the 6000p drive. I've contacted Dell to get emailed confirmation regarding that issue but if you can access the notes you can see that I own several systems which have the latest NVME support, M.2 dedicated sockets and or the use of a PCI-E adaptor. The point I have attempted to get across to your colleague is that the behaviour falls across all systems including an HP system lent from a friend which uses the OEM 6000p (Before you ask - HP has disabled edrive for some unknown reason. I would hazard a guess but you might not like my answer.

To answer you questions: Edrive has never been enabled AT ANY TIME during my attempts to fix this issue. My observation was that under 2.0.1, the eDrive Supported field change from "Invalid property specified" to "False". Previous attempts of using 2.0.1 or early have always shown "Invalid property specified" Not sure if important but it was a noted change.

Okay. Based on the information I have provided, if I returned the drive would it be automatically exchanged or simply examined? I ask since your colleague infers that if I didn't obtain confirmation from Dell on the drive suitability then Intel would not provide assistance. I challenge this based on 6 systems running similar results although the critical warning is a new one...

Regards,

Gordon Walker.

idata
Community Manager
201 Views

Hello Gordon,

 

 

Thank you for the information provided.

 

 

I reviewed the customer support case you opened with my colleague, and it seems that there is certain information that he needs from you before offering you a replacement.

 

 

I would suggest you to reply to the last email sent by my colleague, and then tell him that you are interested in a replacement (especially since the replacement process is done via email). The agent will evaluate the request and offer you a solution based on all the information that you have shared with him.

 

 

Additionally, you may want to share this post with my colleague, since it shows troubleshooting that you tried and helped another customer, but didn't solved the issue you are experiencing.

 

 

Please let me know how you would like to proceed.

 

 

Regards,

 

Andres V.
GWalk1
Beginner
201 Views

Hi Andres,

Thank for your reply. I will highlight this forum and discuss a replacement with the customer support colleague. I greatly appreciate your help and patience in dealing with this issue. Many thanks.

Best Regards,

Gordon Walker.

idata
Community Manager
201 Views

Hello Gordon,

 

 

You are welcome.

 

 

If you have any other question, don't hesitate to contact us.

 

 

Regards,

 

Andres V.
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