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LGran
Beginner
1,943 Views

error code 19 when updating firmware on S2500 (tool box 3.3.4)

I can't update firmware on S2500.

I tried toolbox 3.3.3 and 3.3.4

The actual firmware is RG20.

There is 2 SSD S2500 in RAID1.

Booth drives show a fast degradation at 83% (within 1 year and low usage 1.7Tb)

Same issue with both drives.

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9 Replies
idata
Community Manager
88 Views

mailto:luc@informalg.ca luc@informalg.ca,

Could you please share some screenshots of the error you are having with the firmware update?

We would like to investigate on this and provide you the best resolution.

LGran
Beginner
88 Views

Both disks have the same problem.

idata
Community Manager
88 Views

I believe you cannot do a firmware update while the drives are in RAID. Can you try to https://downloadcenter.intel.com/download/18363/Intel-SSD-Firmware-Update-Tool Download Intel® SSD Firmware Update Tool

If you then create a CD or USB drive and switch to AHCI in the bios (No RAID) and boot to the Firmware update tool, You'll likely be able to update.

Please remember to enable RAID again before booting the operating system.

Note: there is some risk here if the system is using RAID 0 and the system accidentally boots to the drives while in AHCI.

LGran
Beginner
88 Views

I already update a firmware on drives in RAID1, without problem.

There are 2 things in this case. The firmware issue and a very fast degradation of the drives; both à 83% in 1 year, with a small use of the drive.

idata
Community Manager
88 Views

mailto:luc@informalg.ca luc@informalg.ca,

Could you please download the latest version of the Intel® Solid State Drive Toolbox and let us know if the error still shows up?

Version: 3.3.5

Link: https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox Download Intel® Solid State Drive Toolbox

idata
Community Manager
88 Views

mailto:luc@informalg.ca luc@informalg.ca,

We would like to know if you still require more assistance or if the latest version worked for you.

Please let us know.

LGran
Beginner
88 Views

As a follow up, now the drives are at 73% wear out, and one drive just fail.

All the S2500 that I sold, show a premature wear out %.

I guess that they will fail soon like the 320 series.

idata
Community Manager
88 Views

Hello mailto:luc@informalg.ca luc@informalg.ca,

 

 

It seems the drives keep dropping the wear out level, this basically goes directly with the workload you put on the drive; however, this is dropping fast. We suggest you to contact our support department in the following https://customercare.intel.com/?lang=en-US link, they will further assist you with this situation.

 

 

Regards,

 

NC
idata
Community Manager
88 Views

Hello mailto:luc@informalg.ca luc@informalg.ca,

 

 

We would like to know if you were able to get in contact with our support team or if you require any other assistance from us?

 

We will be waiting for your response.

 

 

Regards,

 

NC
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