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Hello IMayc,
Thank you for contacting Intel® SSD support group.
As we understand, you need assistance with your Intel® Optane™ SSD 900P Series.
In order to diagnose properly the hardware, please provide us with the following information:
• SSU logs.
1- Go to https://downloadcenter.intel.com/download/25293/
2- Download the software.
3- When finished downloading it, open it
4- Please attach the SSU Log file obtained to your reply.
• A screenshot of the “Disk Management” of windows showing all your HDDs and partitions.
For further information on systems requirements, please follow this link: https://www.intel.com/content/www/us/en/support/articles/000025741.html
There is a list of FAQ’s for your ® Optane™ SSD 900P Series, please find it here: https://www.intel.com/content/www/us/en/support/articles/000025766.html
We will be looking forward to your reply including this information.
Best regards,
Santiago A.
Intel Customer Support Technician
Under Contract to Intel Corporation
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Hi IMayc,
Greetings from Intel® SSD Support.
This is a friendly reminder your case remains open, awaiting for your reply.
Please let us know if you might need further assistance.
Have a nice day.
Best regards,
Santiago A.
Intel® Customer Support Technician
Under Contract to Intel Corporation
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