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IMayc
Beginner
591 Views

i have no problem won't let me delete

wont delete

0 Kudos
2 Replies
Santiago_A_Intel
Employee
78 Views

Hello  IMayc,

 

Thank you for contacting Intel® SSD support group.

 

As we understand, you need assistance with your Intel® Optane™ SSD 900P Series.

 

In order to diagnose properly the hardware, please provide us with the following information:

 

•   SSU logs.

 

1-     Go to https://downloadcenter.intel.com/download/25293/

2-     Download the software.

3-     When finished downloading it, open it

4-     Please attach the SSU Log file obtained to your reply.

 

•    A screenshot of the “Disk Management” of windows showing all your HDDs and partitions.

 

For further information on systems requirements, please follow this link: https://www.intel.com/content/www/us/en/support/articles/000025741.html

 

There is a list of FAQ’s for your ® Optane™ SSD 900P Series, please find it here: https://www.intel.com/content/www/us/en/support/articles/000025766.html

 

We will be looking forward to your reply including this information.

 

Best regards,

 

Santiago A.

Intel Customer Support Technician

Under Contract to Intel Corporation

Santiago_A_Intel
Employee
78 Views

Hi IMayc,

 

Greetings from Intel® SSD Support.

 

This is a friendly reminder your case remains open, awaiting for your reply.

 

Please let us know if you might need further assistance.

 

Have a nice day.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

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