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PPrim2
Beginner
1,377 Views

intel dc p3500 nvme drive not showing up

Hello I have a serious problem with my new NVMe drive...I am using asus maximus viii ranger motherboard and I plugged the ssd in it last pci slot which is PCI express 3.0 4x...I also tried it in second 8x slot but the computer wont post and will only display code 55 error which is related to RAM...without ssd it will bot just fine...I also have Samsung 951 ahci drive with windows in m.2 slot...but the system will not post evn if I remome that one an place intel drive in any aviable slot...is there any special trick to do to succesfuly boot this drive up ?

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5 Replies
idata
Community Manager
77 Views

Hello Ajinta,

 

 

We understand your computer does not post when the Intel® SSD Data Center P3500 is connected. We would like to help you with this situation and first we will need some information:

 

 

-What is the current BIOS version installed in your motherboard?

 

-Was this SSD working before? Or is the first time you try it?

 

-Have you tried the SSD in a different computer?

 

 

We will be waiting for your response on this.

 

 

Regards,

 

NC
PPrim2
Beginner
77 Views

Hello I managed to find a solution:

Cover one pin with insulation tape:

/message/308271 https://communities.intel.com/message/308271

It aint exactly official one but this might be the fact that my drive is intended for server boards and not gaming ones like my Maximus viii ranger is...I have latest bios from 2 weeks ago...now with covered pin SSD works like a bomb...it is decetcted normaly both by bios and windows...and speeds are up to specifications after driver update in device maneger...I am happy now, alto I never did something like that before especialy not on such hardware.

idata
Community Manager
77 Views

Hello Ajinta,

 

 

That is actually not an official way to fix your situation; even though it worked fine. As you stated, we do not recommend the fix and it is also important to keep in mind that these type of drives are intended to be installed in server systems, due to the features these drives come with.

 

 

We will be checking this further with our engineering department and we may reply back with some updates.

 

 

Regards,

 

NC
idata
Community Manager
77 Views

Hello Ajinta,

 

 

After doing in-depth research we believe the reason behind this issue is that the system you use may not support the 3.3Vaux signal. This is an auxiliary voltage that is required for those systems/boards who support the PCIe WAKE# signal; and implementation of this signal is optional for system manufacturers... You must check with the board manufacturer whether this signal is being used or not. More details about this auxiliary voltage and WAKE# signal can be found in the PCIe Spec http://composter.com.ua/documents/PCI_Express_Base_Specification_Revision_3.0.pdf Here

 

 

Other sources:

 

 

http://read.pudn.com/downloads166/ebook/758109/PCI_Express_CEM_1.1.pdf

 

 

http://cds.linear.com/docs/en/design-note/dn346f.pdf

 

 

Please let us know if you require any more information.

 

 

Regards,

 

NC
idata
Community Manager
77 Views

Hello Ajinta,

 

 

We are following up the thread and we would like to know if you have any other question or concern.

 

 

Regards,

 

NC
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