intel ssd toolbox crashes during Optimizer

[zyuan2]

when i run the SSD optimizer, it would always crash at 90% on the green progress bar. it would then create all the intel_trim_files in C: drive and these files stay until i run intel SSD toolbox again which then the trim files all disappear.

i have gotten it to work sometimes, but i do not see any consistency.

intel 750 SSD PCI-E

intel SSD toolbox version 3.3.0

windows 7 ultimate 64 bit

have tried reinstalling SSD toolbox

windows disk clean up option did not work for me

[ASouz7]

Zhe1274,

These files are created normally during the TRIM and will be deleted when this function is finished.

What exactly do you mean when you say it crashes?

What OS are you running?

Do you get any error messages?

Does your computer freeze?

[zyuan2]

yes i know these files are created normally during TRIM and will be deleted when the function is finished, HOWEVER it never actually succeeds in finishing as it always crashes when it reaches 90% progress. which means the trim files stay on my C: drive and will only disappear if i manually delete them or if i start intel SSD toolbox.

it crashes as in the windows pop up notification comes up that says

"Intel SSD Toolbox has stopped working

Windows can check online for a solution to the problem."

i can either click online for a solution and close the program, or close the program.

i am running windows 7 ultimate 64bit.

i do not get any error messages aside from the pop up from window.

my computer does not freeze.

[jbenavides]

Hello zhe1274,

Please make sure you are using the https://downloadcenter.intel.com/download/23929/Intel-Solid-State-Drive-Data-Center-Family-for-PCIe-... Intel Windows NVMe driver, current version is 1.2.0.1002 for Windows 7 64-bit*

It would also be recommended to update the BIOS of your system's motherboard.

For further assistance, please let us know the following:

SSD model number

SSD Firmware and bootloader version

Computer brand and model

Motherboard type

BIOS version

[zyuan2]

yes i have the latest drivers 1.2.0.1002 for windows 7 64 bit.

the bios is up to date.

SSD model number:

SSDPEDM40

SSD Firmware and bootloader version:

(firmware as in SSD toolbox?) version 3.3.0

Computer brand and model:

(i built it my self)

Motherboard type:

asus maximus formula VII z97

BIOS version:

2702