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zyuan2
Novice
1,786 Views

intel ssd toolbox crashes during Optimizer

when i run the SSD optimizer, it would always crash at 90% on the green progress bar. it would then create all the intel_trim_files in C: drive and these files stay until i run intel SSD toolbox again which then the trim files all disappear.

i have gotten it to work sometimes, but i do not see any consistency.

intel 750 SSD PCI-E

intel SSD toolbox version 3.3.0

windows 7 ultimate 64 bit

have tried reinstalling SSD toolbox

windows disk clean up option did not work for me

0 Kudos
17 Replies
ASouz7
Honored Contributor II
232 Views

Zhe1274,

These files are created normally during the TRIM and will be deleted when this function is finished.

What exactly do you mean when you say it crashes?

What OS are you running?

Do you get any error messages?

Does your computer freeze?

zyuan2
Novice
232 Views

yes i know these files are created normally during TRIM and will be deleted when the function is finished, HOWEVER it never actually succeeds in finishing as it always crashes when it reaches 90% progress. which means the trim files stay on my C: drive and will only disappear if i manually delete them or if i start intel SSD toolbox.

it crashes as in the windows pop up notification comes up that says

"Intel SSD Toolbox has stopped working

Windows can check online for a solution to the problem."

i can either click online for a solution and close the program, or close the program.

i am running windows 7 ultimate 64bit.

i do not get any error messages aside from the pop up from window.

my computer does not freeze.

jbenavides
Honored Contributor II
232 Views

Hello zhe1274,

Please make sure you are using the https://downloadcenter.intel.com/download/23929/Intel-Solid-State-Drive-Data-Center-Family-for-PCIe-... Intel Windows NVMe driver, current version is 1.2.0.1002 for Windows 7 64-bit*

It would also be recommended to update the BIOS of your system's motherboard.

For further assistance, please let us know the following:

SSD model number

SSD Firmware and bootloader version

Computer brand and model

Motherboard type

BIOS version

zyuan2
Novice
232 Views

yes i have the latest drivers 1.2.0.1002 for windows 7 64 bit.

the bios is up to date.

SSD model number:

SSDPEDM40

SSD Firmware and bootloader version:

(firmware as in SSD toolbox?) version 3.3.0

Computer brand and model:

(i built it my self)

Motherboard type:

asus maximus formula VII z97

BIOS version:

2702

jbenavides
Honored Contributor II
232 Views

Hello,

We are looking into this issue and we'll need some additional information.

1. Intel® SSD toolbox log. This log is created using the "Export" button in the "Homepage" of Intel® SSD Toolbox.

2. Intel® SSD Toolbox runtime log file. This is found in the following location: C:\intel\logs\intelSSDTDK.log

3. Intel® System Identification Utility Report. The application be downloaded from:http://www.intel.com/support/siu.htm?wapkw=system+identification+utility Intel® System Identification Utility - Identify Your Product

If you would like to send the files using other means, please let me know.

idata
Community Manager
232 Views

After doing some intensive troubleshooting...found that the Windows 10 upgrade is the culprit at least for me.

By removing the Pre-Windows 10 update (KB3035583) the SSD Toolbox Optimizer issue was gone...now works fine!

Seem that Windows 10 has some driver issues?

Hope this sheds some light on the problem!

idata
Community Manager
232 Views

Attached is the System ID Utility listing, hope this helps, although the Windows 10 upgrade seems to be the problem for me.

I'm deeply rooted in Windows 7 at least for now and heavely invested in Intel products as listed in the utility.

Intel System Identification Utility Reference Number: 0313 3536

 

Date Created: Thursday, August 6, 2015 9:48:30 AM

 

ADVANCEDSYSTEM INFORMATIONComputer ManufacturerASUSTeK COMPUTER INC.Computer ModelSABERTOOTH X99Operating System (O/S)Microsoft Windows 7 Professional Edition Service Pack 1 (build 7601), 64-bitOperating System Build (O/S)7601Operating System (version)6.1.7601O/S Language0409System RAM34 GB.NET Framework Version3.5.30729.5420CD or DVD DeviceASUS DRW-24B1ST j SCSI CdRom DeviceSystem Hard Drive OverviewSystem Total Storage Size:4.5 TBLocal Disk E:\3.6 TBUsed space:143.2 GBFree Space:3.5 TBLocal Disk D:\465.6 GBUsed space:3.4 GBFree Space:462.3 GBMemory DetailTotal Physical Memory34 GBAvailable Physical Memory26.5 GBTotal Virtual Memory2.0 GBPhysical Drive1MakerWDCModelWD4000F9YZ-09N20Bus TypeSATAPhysical Drive2MakerSamsungModelSSD 850 EVO 500GBus TypeSATASolid State Drive Firmware Version500GEMT0Internet Browser [101]Internet ExplorerInternet Browser Version [101]11.0.9600.17914

GRAPHICS INFORMATIONGraphics Product [1]NVIDIA GeForce GTX 960Video Memory4.0 GBCurrent Graphics Resolution2560x1440Current Color Depth32 Bits Per Pixel

MOTHERBOARD INFORMATIONManufacturernot detected...
zyuan2
Novice
232 Views

Problem signature:

Problem Event Name: BEX

Application Name: Intel SSD Toolbox.exe

Application Version: 3.3.0.400

Application Timestamp: 55494079

Fault Module Name: MSVCR90.dll

Fault Module Version: 9.0.30729.6161

Fault Module Timestamp: 4dace5b9

Exception Offset: 0006ccd5

Exception Code: c0000417

Exception Data: 00000000

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

Additional Information 1: 9cae

Additional Information 2: 9caeefd72dcb65e15149b89918f8e788

Additional Information 3: 3f03

Additional Information 4: 3f034b1b79e0db294568f19fb3141177

idata
Community Manager
232 Views

I also have the exact same problem!

All drivers and Bios are the latest update and still the SSD Toolbox crashes when using the Optimizer as described above!

Is there any help with a SSD Toolbox update?

Intel 750 400gb Installed as boot drive

ASUS Sabortooth Z99 Motherboard

Intel i7 5960x

MRoll5
Novice
232 Views

Mine does the same, but it's usually when the drive is completely full of these TRIP files and you don't have enough free space on the drive to run the SSD Toolbox. It starts of running as usual, but once it hits 90% or so, Windows shuts it down. After running it a few more times it'll complete, and then it shows all the TRIM files gone.

wgood1
Beginner
232 Views

I have the exact same problem with Intel 535 240GB SSD (intel SSD Toolbox v 3.3.0 crashes at 90% every time when optimizing) I have a Intel 535 SSD, an Emachine Laptop e725, and am running Windows 7 Home Premium 64 bit. FYI, I am running in IDE mode because I can't change the bios settings to AHCI. I uninstalled my anti-virus program and it didn't make any difference. -Willy G

wgood1
Beginner
232 Views

I tried the above suggestion of uninstalling the (KB3035583) update and restarted, but it did not fix the problem for me; the SSD optimizer still crashes every time @ 90% .

idata
Community Manager
232 Views

I thought my problem was solved when I removed that (KB3035583) update but the Optimizer problem is back after more Windows 7 updates.This time the Optimizer works but leaves the working files on the SSD drive untill I hit the Refresh button on the Optimzer UI, then those working files are deleted. I'm only assuming that the Optimizer actually worked. Who knows what's next? I do have an idea that Microsoft updates (if your using Windows 7) are at the root of the problem but can't prove it, wasted more time than I wish to on this problem! If the problem continues to exist I'll simply un-install the Intel SSD Toolbox and hope the problem is resolved.

jbenavides
Honored Contributor II
232 Views

Hello jdlucasutahusa,

Checking further on the logs you provided, it seems your SSD is working in PCIe Gen1 x4, not Gen3:

Current PCIe Link Speed: 0x1

As per the https://www.asus.com/Motherboards/SABERTOOTH_X99/specifications/ Asus* SABERTOOTH X99 specification, your motherboard has some ports that are not PCIe Gen3. Please make sure that the SSD is connected to a PCIe Gen1 x4 slot.

Willyg, it is advised to make sure you are have updated BIOS in your system, and that you contact the http://www.intel.com/support/oems.htm Computer Manufacturer Support to obtain the most recent drivers for your chipset/storage controller.

MRoll5
Novice
232 Views

Mine is hooked into a PCIe Gen 3.0 x8 slot. I haven't seen these problems in a while, but it might be because I set the Intel SSD Optimizer to run the TRIM feature every 24 hours. Obviously, my drive would completely fill up to the point where the SSD Optimizer either wouldn't work, or it would crash around 80%. I discovered that if I manually deleted some of the TRIM files on the drive, it would free up enough room for the Optimizer to run through to 100%. I'm just wondering why the drive is filling up with these TRIM files so fast.

zyuan2
Novice
232 Views

so i figured out my problem. if i have firefox running while i try to use the optimizer, it will fail at 90%.

if i exit firefox before i use optimizer, it works.

i'm guessing some recent firefox updates set this off as i never had this issue before.

FKlei4
Novice
232 Views

Have you the latest update to the SSD tool box. I had the same problem under windows 7. I updated to 3.3.1 version and the files disappeared and the drive regained its unused space. Apparently there was a glitch in the 3.3.0 software?

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