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idata
Community Manager
908 Views

my ssd can not be detected

I have an intel ssd . connected it by dongle to my hp laptop . copy some files on it and it worked for some dayes . after it didnt detected . i changed the cables , connect it to laptop without dongle .

it cant detected in bios and windows . when I want to install windows , again it cant be detected .

it can not detected at all EVEN I CONNECTED IT TO ANOTHER LAPTOP

please help me

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2 Replies
idata
Community Manager
45 Views

Hello Mohsenghomi,

 

 

We understand your SSD is no longer detected by BIOS or Windows*. Could you please let us know what is the model of SSD you have?

 

Also, it seems you have tried several troubleshooting steps with no success, for that we suggest you to please get in contact with our https://customercare.intel.com/?lang=en-US support department.

 

 

Please let us know.

 

 

Regards,

 

NC
idata
Community Manager
45 Views

Hello Mohsenghomi,

 

 

We would like to know if you were able to get in touch with our support department or if you have any other question? We will be waiting for your response.

 

 

Regards,

 

NC
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