nvme 3608 error msg: IO queues not created

[idata]

Hi all,

On my

server (HPE DL380 G9) I have a Problem with my P3608 4TB Card.

After about 3 months in operations, I lose the first controller after a reboot, the second one by the next reboot. And now, I can't access the card with the isdct tool. It seems that the controller is offline.

Short description:

I have created a raid 0 with two cards (one file system whit 7.4 TB capacity).

I use a Debian 8 system with the newest SSD firmware (8DV101F0)Does anyone have a good idea?Thx

Roger

[idata]

Hi all,

I wish you a good start into the new year!

The card was installed in an HP DL380 G9 server.

I have had removed the (disabled) card from the server and I had installed it in a Windows workstation.

The LED status

The command output

C:\isdct>isdct.exe show -a -intelssd 0

- Intel SSD DC P3608 Series CVF85486002X4P0DGN-1 -

AggregationThreshold : Selected drive is in a disable logical state.

AggregationTime : Selected drive is in a disable logical state.ArbitrationBurst : Selected drive is in a disable logical state.Bootloader : 8B1B0133CoalescingDisable : Selected drive is in a disable logical state.ControllerCompatibleIDs : PCI\\VEN_8086&DEV_0953&REV_02PCI\\VEN_8086&DEV_0953PCI\\VEN_8086&CC_010802PCI\\VEN_8086&CC_0108PCI\\VEN...ControllerDescription : @oem168.inf,%pci\\ven_8086&dev_0953.devicedesc%;Intel(R) Solid-State Drive P3700/P3600/P3500/750 SeriesControllerID : PCI\\VEN_8086&DEV_0953&SUBSYS_37098086&REV_02\\6&37F79443&0&00080008ControllerIDEMode : FalseControllerManufacturer : @oem168.inf,%intel%;IntelControllerService : IaNVMeDevicePath : \\\\.\\SCSI1:DeviceStatus : *ASSERT_405C786C AADriverDescription : Intel(R) Solid-State Drive P3700/P3600/P3500/750 SeriesDriverMajorVersion : 1DriverManufacturer : IntelDriverMinorVersion : 7ErrorString : *ASSERT_405C786C AAFirmware : 8DV101F0FirmwareUpdateAvailable : Please contact Intel Customer Support for further assistance at the following website: http://www.intel.com/go/ssdsupport http://www.intel.com/go/ssdsupport.HighPriorityWeightArbitration : Selected drive is in a disable logical state.IOCompletionQueuesRequested : Selected drive is in a disable logical state.IOSubmissionQueuesRequested : Selected drive is in a disable logical state.Index : 0Intel : TrueIntelGen3SATA : FalseIntelNVMe : TrueInterruptVector : Selected drive is in a disable logical state.LatencyTrackingEnabled : Selected drive is in a disable logical state.LowPriorityWeightArbitration : Selected drive is in a disable logical state.MediumPriorityWeightArbitration : Selected drive is in a disable logical state.ModelNumber : INTEL SSDPECME040T4NVMeControllerID : 0NVMeMajorVersion : 1NVMeMinorVersion : 0NVMePowerState : Selected drive is in a disable logical state.NVMeTertiaryVersion : 0NamespaceId : 4294967295NativeMaxLBA : Selected drive is in a disable logical state.NumErrorLogPageEntries : 63OEM : GenericPCILinkGenSpeed : 3PCILinkWidth : 4PNPString : PCI\\VEN_8086&DEV_0953&SUBSYS_37098086&REV_02\\6&37F79443&0&00080008PowerGovernorMode : Selected drive is in a disable logical state.Product : Fultondale X8ProductFamily : Intel SSD DC P3608 SeriesProductProtocol : NVMESCSIPortNumber : 1SMARTEnabled : TrueSMARTHealthCriticalWarningsConfiguration : Selected drive is in a disable logical state.SMBusAddress : Selected drive is in a disable logical state.SectorSize : 512SerialNumber : CVF85486002X4P0DGN-1TCGSupported : FalseTempThreshold : Selected drive is in a disable logical state.TimeLimitedErrorRecovery : Selected drive is in a disable logical state.TrimSupported : TrueVolatileWriteCacheEnabled : Selected drive is in a disable logical state.WriteAtomicityDisableNormal : Selected drive is in a disable logical state.

C:\isdct>isdct.exe show -a -intelssd 1

- Intel SSD DC P3608 Series CVF85486002X4P0DGN-2 -

AggregationThreshold : Selected drive is in a disable logical state.

AggregationTime : Selected drive is in a disable logical state.ArbitrationBurst : Selected drive is in a disable logical state.Bootloader : 8B1B0133CoalescingDisable : Selected drive is in a disable logical state.ControllerCompatibleIDs : PCI\\VEN_8086&DEV_0953&REV_02PCI\\VEN_8086&DEV_0953PCI\\VEN_8086&CC_010802PCI\\VEN_8086&CC_0108PCI\\VEN...ControllerDescription : @oem168.inf,%pci\\ven_8086&dev_0953.devicedesc%;Intel(R) Solid-State Drive P3700/P3600/P3500/750 SeriesControllerID : PCI\\VEN_8086&DEV_0953&SUBSYS_37098086&REV_02\\6&146834E4&0&00100008ControllerIDEMode : FalseControllerManufacturer : @oem168.inf,%intel%;IntelControllerS...

[idata]

Hello Roger_MCH,

Happy new year as well!From what we can see, the drive keeps showing as disabled logical state, but the light is solid green.We need to ask you first, do you have another P3608 card? The one tested in Linux?This because that one shows just fine, as it should, when you ran the command and checking the ISNs of each card, we do see those are different. If this is the case, we suggest you to get in touch with our http://www.intel.eu/content/www/eu/en/support/contact-support.html# @18 support department to get further assistance.Please let us know once you get in contact with them.Regards,NC

[idata]

Hi NC,

What do you mean with checking the ISNs (Intel Software Network)?

Yes, we had bought a lot of these cards.

And yes, I had opened two Intel support tickets (01911082 and 02193992) from a long time. But the answer respectively the analyze/resolving from the problem is/was not very helpful.

Thanks again for your support.

Regards,

Roger

[idata]

Hi Roger_MCH,

First of all, the ISN is the number we use on each SSD as an identifier and it is unique. (Kind of like a serial number).We will verify the case numbers you provided and we will get back to you with a response.Regards,NC

[idata]

Hello Roger_MCH,

Let us inform you that both cases are escalated and our engineering team is working on this. We will get back to you soon, either from this thread or by e-mail.Regards,NC