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CMoel
Beginner
1,931 Views

"Secure erase cannot be run on the selected drive because it is not a supported feature under Windows 8 or Windows Server 2012."

Secure Erase will not work on an Intel s3500 SSD i get the following message:

"Secure erase cannot be run on the selected drive because it is not a supported feature under Windows 8 or Windows Server 2012."

My system is Windows 10 Pro x64 free upgrade. What do I need to do?

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8 Replies
idata
Community Manager
270 Views

1ab10,

We understand you would like to run the secure erase on your SSD. We would like to research about this situation you are experiencing and we will come back with some testing and further information about it.

CMoel
Beginner
270 Views

nestor_intel wrote:

1ab10,

We understand you would like to run the secure erase on your SSD. We would like to research about this situation you are experiencing and we will come back with some testing and further information about it.

Nestor,

That is correct; I want to run Secure Erase on a second Intel SSD ( Intel DC S3500).

It appears the first issue is getting the Intel SSD Toolbox to correctly recognize the OS (Windows 10 Pro x64 upgrade) which it currently reports as Win 8 or server 2012.

Thanks

I appreciate your assistance.

CMoel
Beginner
270 Views

Have I posted in the wrong Forum?

Again I want to install Window 10 on a Intel DC S3500 (previous OS drive) but have received the following message "Secure erase cannot be run on the selected drive because it is not a supported feature under Windows 8 or Windows Server 2012."

Further reading indicates even if Intel SSD Toolbox recognized the correct OS I would still have a problem with the drive's Frozen status. In fact I can't find any information that Secure Erase / SSD Toolbox is workable in Window 10. The drive is hot swappable and was unplug several times.

 

So I have installed the Intel Data Center Tool but cannot get it to start from the command line?

 

Can someone tell me what the command is for starting the Intel Data Center Tool?
idata
Community Manager
270 Views

1ab10,

You can start the commands from CMD (In administrator mode) using the following code:

It is very important to open the CMD in administrator mode, otherwise it is not going to work.

 

Here you can also check the user guide in order to get the correct commands: http://www.intel.com/content/dam/support/us/en/documents/solid-state-drives/ssd-software/Intel_SSD_D... http://www.intel.com/content/dam/support/us/en/documents/solid-state-drives/ssd-software/Intel_SSD_D....…

In page 42 you will find the delete command as well many others.

We would also like you to try the latest version of our Intel® Solid State Drive Toolbox https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox Download Intel® Solid State Drive Toolbox

PThei
Beginner
270 Views

I have the same problem, same error message within Intel SSD Toolbox (Version 3.3.6): "Secure Erase cannot be run on the selected drive because it is not a supported feature under Windows 8 or Windows Server 2012."

I also tried isdct (run as admin), but "isdct show -intelssd" shows "No results".

The disk "Intel SSD 535 Series 240GB" has the latest firmware, applied by the Intel SSD Toolbox (Version 3.3.6).

Any help?

RChan36
Beginner
270 Views

Same Problem.

ΛΜαν
Beginner
270 Views

Secure erase cannot be run on the selected drive because it is not a supported feature under Windows 8 or Windows Server 2012

same problem

i'm using win10 pro x64

idata
Community Manager
270 Views

Hello all,

You may want to give a try with the latest version of the Intel® Solid State Drive Toolbox on the following link: https://downloadcenter.intel.com/download/26306/Intel-Solid-State-Drive-Toolbox Download Intel® Solid State Drive Toolbox. If the error still shows up when trying to perform the secure erase, please go to the following link and try using diskpart: http://www.disk-partition.com/diskpart/clean-disk-4125.html Clean Disk with DiskPart Command

The steps are basically:

- Open CMD in administrator mode

- Type: diskpart and hit enter

- To show the disks, please type: list disk

- Select the disk number you want to secure erase, type: Select disk #

- Type: Clean all (This is equals to a secure erase)

Here is a picture of the CMD:

Regards.

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