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sporadic computer freezes with Intel 520 SSD

idata
Esteemed Contributor III

Hey folks,

Been battling an issue for the last week and could really use some help.

I purchased an intel 520 SSD and Windows 7 64 bit to install in my old machine that I am handing down to my son since I just received a new Digital Storm custom build. We are having issues with the computer sporadically hanging - the cursor spins but the computer is pretty much unusable for 10-30 seconds. I can reproduce it pretty regularly in web browsers (open a bunch of tabs, pull in a bunch of images from search results and scroll through them, playing minecraft.) At first I didn't think about it being caused by the new SSD drive but after significant trouble shooting and debugging I believe I have isolated it to the SSD. In resource monitor - on the disk drives tab I see significant drive access delays (upwards of 50-60,00) when the issue occurs - the graph in resource monitor also has a blue line that jumps up exponentially to 100% flat lines for the duration of the freeze up and then drops back down to zero and I am then able to continue using the machine normally.

So far to resolve this issue I've done the following:

Confirmed all of the optimization settings listed here are correct:

http://www.intel.com/support/ssdc/hpssd/x25m/80/sb/CS-031542.htm Intel� X25-M Solid State Drive, 80GB SATA II 2.5in, MLC, High Performance — Improving write speed of Solid State Drive that causes constant freezing

Validated fsutil behavior query disabledeletenotify returns 0 to represent trim is enabled.

Installed Intel toolbox and verified that everything in it runs fines.

My motherboard is an older intel D915PGN - and it does not appear to have the AHCI mode in the bios but it is set to "Enhanced" - which is what it was set to with the previous non SSD SATA drive.

Since it is an older motherboard I found this thread:

http://www.evga.com/forums/tm.aspx?m=1511981&mpage=1 Need Help with SSD

And changed my drivers from the Intel ones ( I know the thread is for NVidia chipset) to the standard Microsoft PCI IDE drivers and I'm still having the issue.

Any help anyone can provide would be greatly appreciated.

Thanks in advance!

7 REPLIES 7

idata
Esteemed Contributor III

Unfortunately, this didn't solve the freezing problem for me. I have the LMP set to active / active in the windows power options, and the SSD Toolbox says DIPM isn't supported. However, I still had the drive hang in the on state (LED lit) over the weekend. It seems more likely to happen when I login remotely, but it also can happen right after reboot while actively loading up programs (so I don't think any type of power management comes in to play there). Any other ideas on how to fix this? Should I just RMA?

idata
Esteemed Contributor III

I'm having the same problem with my Intel 520 Series SSD...and unlike you, I have a newer system and I've only had the drive a little over a month. Now, I've tried everything in attempts to resolve the issue and even called Intel's technical support and all they wanted to do (after explaining my problem) was either replace it or refund what I paid for it.

I'm really disappointed with Intel at this point...

Here's my PC's Build:

Asus M5 A99X EVO Motherboard

AMD FX-8150 Octa-core Processor

Ballistix by Crucial 8X4 32GB Tactical Series RAM

Sapphire HD 7790 GPU by AMD Radeon

TNowa3
New Contributor

I'm having same problem:

/message/262588# 262588 https://communities.intel.com/message/262588# 262588