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idata
Community Manager
1,906 Views

sporadic computer freezes with Intel 520 SSD

Hey folks,

Been battling an issue for the last week and could really use some help.

I purchased an intel 520 SSD and Windows 7 64 bit to install in my old machine that I am handing down to my son since I just received a new Digital Storm custom build. We are having issues with the computer sporadically hanging - the cursor spins but the computer is pretty much unusable for 10-30 seconds. I can reproduce it pretty regularly in web browsers (open a bunch of tabs, pull in a bunch of images from search results and scroll through them, playing minecraft.) At first I didn't think about it being caused by the new SSD drive but after significant trouble shooting and debugging I believe I have isolated it to the SSD. In resource monitor - on the disk drives tab I see significant drive access delays (upwards of 50-60,00) when the issue occurs - the graph in resource monitor also has a blue line that jumps up exponentially to 100% flat lines for the duration of the freeze up and then drops back down to zero and I am then able to continue using the machine normally.

So far to resolve this issue I've done the following:

Confirmed all of the optimization settings listed here are correct:

http://www.intel.com/support/ssdc/hpssd/x25m/80/sb/CS-031542.htm Intel� X25-M Solid State Drive, 80GB SATA II 2.5in, MLC, High Performance — Improving write speed of Solid State Drive that causes constant freezing

Validated fsutil behavior query disabledeletenotify returns 0 to represent trim is enabled.

Installed Intel toolbox and verified that everything in it runs fines.

My motherboard is an older intel D915PGN - and it does not appear to have the AHCI mode in the bios but it is set to "Enhanced" - which is what it was set to with the previous non SSD SATA drive.

Since it is an older motherboard I found this thread:

http://www.evga.com/forums/tm.aspx?m=1511981&mpage=1 Need Help with SSD

And changed my drivers from the Intel ones ( I know the thread is for NVidia chipset) to the standard Microsoft PCI IDE drivers and I'm still having the issue.

Any help anyone can provide would be greatly appreciated.

Thanks in advance!

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7 Replies
idata
Community Manager
129 Views

I'm having the same problem!! I have an dell precision m6600 with a09 bios firmware. I just put in a brand new intel 520 ssd this weekend. After reading a couple of online forums I set the bios to raid.. but, after installing the intel control panel it listed the drive running at 3gb/s. I reinstalled the os(windows 7 pro x64) after changing the bios to AHCI. The hard drive now runs at 6gb/s. But, in both cases I had issues with the computer intermittently detect the hard drive on both cold and warm boots. Once i get into the operating system it randomly freezes. The hard drives firmware is up to date, and from what I can tell so are the drivers.

 

I hope intel comes up with a solve soon.  

idata
Community Manager
129 Views

Try disabling Link Power Management (LMP), either in Windows Power Options or by http://forum.corsair.com/v3/showthread.php?t=96663 this registry fix, and Device Initiated Power Management (DIPM) in Intel SSD Toolbox.

idata
Community Manager
129 Views

So far so good, I couldn't find the LMP under Windows Power Options.. so I ran the reg edit.. Its like night and day.. I can't thank you enough Starchild!!! Now I need to wait for a BIOS update so it doesn't take 3 restarts for the bios to see the hard drive.

Thanks Again!!

idata
Community Manager
129 Views

Glad I could help!

The problems are related to the SandForce controller the 520 uses. Other manufacturers, like Corsair and OCZ, that use this controller in their SSDs have all issued firmware updates addressing these issues. Yet Intel continues to fail to recognize these problems. If you can, please visit /message/162385 my other thread here and perhaps show your support by posting a reply. Maybe we can bring some attention to these issues and get a firmware update.

idata
Community Manager
129 Views

Unfortunately, this didn't solve the freezing problem for me. I have the LMP set to active / active in the windows power options, and the SSD Toolbox says DIPM isn't supported. However, I still had the drive hang in the on state (LED lit) over the weekend. It seems more likely to happen when I login remotely, but it also can happen right after reboot while actively loading up programs (so I don't think any type of power management comes in to play there). Any other ideas on how to fix this? Should I just RMA?

idata
Community Manager
129 Views

I'm having the same problem with my Intel 520 Series SSD...and unlike you, I have a newer system and I've only had the drive a little over a month. Now, I've tried everything in attempts to resolve the issue and even called Intel's technical support and all they wanted to do (after explaining my problem) was either replace it or refund what I paid for it.

I'm really disappointed with Intel at this point...

Here's my PC's Build:

Asus M5 A99X EVO Motherboard

AMD FX-8150 Octa-core Processor

Ballistix by Crucial 8X4 32GB Tactical Series RAM

Sapphire HD 7790 GPU by AMD Radeon

TNowa3
Beginner
129 Views

I'm having same problem:

/message/262588# 262588 https://communities.intel.com/message/262588# 262588

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