the field, DeviceStatus of P3520 is blank with SSD Data Center Tool

[PLenl]

see atached - not sure if it need a firmware update or if something is wrong with the ssd.

[Esteban_C_Intel]

PLenl,

Looks like I did not receive that update as it is not present on the thread or private messages, but that is totally fine.

You will be contacted by our technical department with the next steps.

Regards,

Esteban C

Intel Customer Support Technician

A Contingent Worker at Intel

[PLenl]

Hi @Esteban_Intel​ , we have installed the new ssd and we are experiencing the same issue, when we are trying to do the firmware update and the healthcheck.

DevicePath : \\\\.\\PHYSICALDRIVE9

DeviceStatus :

Firmware : MDV10271

FirmwareUpdateAvailable : Firmware=MDV10290 Bootloader=MB1B0105

Index : 2

ModelNumber : INTEL SSDPEDMX020T7

ProductFamily : Intel SSD DC P3520 Series

SerialNumber : 0000_0000_0000_0000.

C:\Program Files\Intel\Intel(R) SSD Data Center Tool>isdct.exe load -intelssd 2

WARNING! You have selected to update the drives firmware!

Proceed with the update? (Y|N): y

Updating firmware...

- Intel SSD DC P3520 Series 0000_0000_0000_0000. -

Status : Firmware update failed.

 ________________________

Could this be the motherboard, perhaps? i´ve add the manual for the motherboard.

Regarding the above process, the cmd is run as admin and there is no RAID setup. The windows version is a windows Core version (cli), could this be the issue? we also got some S4500 SSD´s that works fine with the healtcheck, but not this P3520 card.

Looking forward to hear your reply. Thanks and Kindly regards, Peter.

[PLenl]

@Esteban_Intel​ @DavidV_Intel​ @CrisselleC_Intel​ Hi guys, we havent recived an answer on our last post (above), can you take a look at it? thanks. KR Peter

[Esteban_C_Intel]

Hello PLenl,

My apologies for the delayed answer.

Actually the information given from the motherboard was useful, it seems to be that this motherboard doesn't have NVMe support, which is a technology this drive has.

Chances are that is related to the system's behavior, not being able to do the firmware update and not being able to get the drive recognized normally.

Do you have the option to test it on another system that supports NVMe and report back?

Regards,

Esteban C

Intel Customer Support Technician

A Contingent Worker at Intel

[Esteban_C_Intel]

PLenl,

This is to check if you were able to review my last update from 11/05/2019.

Hope I can hear back from you.

Regards,

Esteban C

Intel Customer Support Technician

A Contingent Worker at Intel