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idata
Community Manager
2,168 Views

windows 7 hard disk failure notification

hello,

I am using an intel SS DSA2M160G2GC drive and received a warning from Windows 7 saying that Windows has detected an error in the hard drive and that I should backup it immediately and call the support. It says (not in english): "the following disks are reporting failure: intel SS DSA2M160G2GC SCSI Disk Device". The system is Dell XPS Studio 1340, running Windows 7 home premium 64bit.

In addition, on trying to run Norton Ghost 15 drive backup I get the following error message:

"-Unable to create incremental recovery point.

--Error E7C3000F: Device \\?\SymantecSnapshot0 cannot read 4472 sectors starting at LBA 132412680.

---Error EBAB03F1:

‏‏לא היתה אפשרות לבצע את הבקשה עקב שגיאה של התקן פלט/קלט.

(UMI:V-0-187-131)

"

the translation of the message is "there was no possibility of processing the request due to an error in input/output device".

I am able to reproduce this error message every time I run the drive backup using Norton Ghost.

This is the first time I am having these error messages. The drive worked perfectly for the past few months since I bought it.

Can I solve this problem by using chkdsk or by writing zeros to the the whole drive?

I will be grateful for your help.

Regards,

Amir

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16 Replies
idata
Community Manager
127 Views

Hi, i doubt you will, you could try a low level format, otherwise i would suggest you contacting intel customer support.

Also what does the Intel toolbox say?

idata
Community Manager
127 Views

intel toolbox says "Error connecting to drive", but I think this has always been like that. The first time I tried to use the intel toolbox (an older version i think) it said something like "cannot detect SSD drive".

idata
Community Manager
127 Views

Which utility should I use for the low level format? Is there a tool of Intel's for doing that?

idata
Community Manager
127 Views

are u using latest ssd toolbox version 1.3 to check?

there is a 3rd party software call hdat2 which is a harddisk repair utility , u might want to give it a try but i hv no guarantee if it can fix the issue here

idata
Community Manager
127 Views

Yes. Intel SSD Toolbox Version 1.3.0.000

Upadted Bios to A14. Can't use any of the tools.

The drive keeps working. I managed to write zeroes to the whole drive using data lifeguard utility and it didn't produce any error message... I don't know if that means the drive's OK and if so, why did it produce the original message? How can I check wheater it's OK or not? I need to no if it should be returned. attached is a screenshot of the toolbox. Thanks.

The Toolbox says says

idata
Community Manager
127 Views

meant to write "need to know" not "need to no"... sorry

idata
Community Manager
127 Views

Do you have Sata as IDE or AHCI in BIOS?

idata
Community Manager
127 Views

AHCI.

btw the Windows 7 message appeared again. I think I will have no choice but to send that drive..

idata
Community Manager
127 Views

If anything, try it in another computer first..

idata
Community Manager
127 Views

I Have Answer For your Question,

Question: "Intel SSD X.25 M not detected on Intel board"

 

ANSWER:

First I want To Clarify the Following Thing.

 

The RAID CARD You Use Has the Following Technology called

 

1."Storage Controller with SSD caching is built on the same Unified Serial® (SATA/SAS) architecture" ?

 

Unless your RAID CARD Has this Architecture it will not be Detected in the COMBINED SATA and SSD Drives State.

 

I Ask You To View The Following Website Link For The Proof

 

" http://www.adaptec.com/en-US/products/Controllers/Hardware/ssd-caching/entry/SAS-2405Q/"

 

2.Then You want To use The SAME SIZE OF HARD DISK FOR THIS MIRRORING OR RAID OPERATION

 

3. Windows 7 ULTIMATE 32 / 64 Bit Operating System must be Used For RAID Operations.

 

4. If Your SSD is 2.5 inch then You Must use 3.5 Inch Converter if you use SATA Back Plane.

 

5. You Use Any SAA BACK PLANE ? It must be used For HOTSWAP Operations , But This is Optional Only.

 

Intel Manufactures The Product.

 

Product Code : AXX6DRV3GEXP

 

Proof: http://www.intel.com/assets/pdf/general/config_guide_102207.pdf

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19128&lang=eng

 

The Reason For Your Problem is

1. NOT USING Raid Card With Storage Controller with SSD caching is built on the same Unified Serial® (SATA/SAS) architecture

 

2. NOT USING SAME SIZE OF HARD DISK FOR THIS MIRRORING OR RAID OPERATIONS.

 

3. NOT USING Windows 7 ULTIMATE Version Operating System.

 

When You Solve These Two Things Surely Your SSD Will be Accepted By Windows 7 Operating System.

 

I am Very Sure Your SSD will work in this Solution. Because SSD uses Seperate Data Entry Algorithm.

 

Thank you.
idata
Community Manager
127 Views

Hi,,

Sorry, but I didn't understand the answer.

I'm not using RAID in that machine.

Regards,

Amir.

idata
Community Manager
127 Views

Have you tried clicking on Run Full Diagnostic Scan?

idata
Community Manager
127 Views

OK, Drive has been sent to Intel, they sent me a new one so I guess it was a hardware issue. Seems to work fine by now, yet I still can't use the SSD Toolbox on that machine (it says "Error connecting to drive") even though the BIOS is updated to A14 version.

idata
Community Manager
127 Views

If I enter command prompt as an administrator, going to C:\Windows\System32 then type:

fsutil behavior query disabledeletenotify

I get the following line:

DisableDeleteNotify = 0

Do I really need the SSD Toolbox in order to optimize the drive?

Amir

idata
Community Manager
127 Views

ssd toolbox is useful for enabling trim features

idata
Community Manager
127 Views

Isn't the trim feature automatically done by Windows 7 according to the information in my previous post? I saw some people saying that in forums on the internet.

I will be grateful for your help.

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