面向 Windows® 10 和 Windows 11* 的英特尔® 无线 Wi-Fi 驱动程序

[Qianyue_Ma]

无法更新该网卡驱动程序，在官网完成下载后，点击.exe文件无法运行，无任何弹窗；使用英特尔驱动程序和支持助理，检查更新后显示可以更新，点击“安装全部”后日志报错代码为1607

[JedG_Intel]

Hello Qianyue_Ma

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。

It seems that you're having issue with updating a driver. For me to help you properly, please share the information below.

1. What driver version are you trying to update into?

2. What is the full model of your wireless card?

3. Is this a laptop or a desktop system? If laptop, kindly share the full model of it.

4. What made you do the update? Are you having issues with your current driver?

5. Please attach a screenshot of the error message.

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

[Qianyue_Ma]

Okay, I'll answer your questions with Chinese translation into English as well.
1. What I want to install is WiFi-23.120.0-Driver64-Win10-Win11 version of the network card driver
2.Inter(R) WIFI6 AX201 160MHz
3.laptop ASUS TUF Gaming F15 FX507ZM FX507ZM
4. Yes, my laptop always suddenly has the situation that the network card driver disappears, I use WIN X to open the device manager and see a yellow exclamation mark in front of the network card driver

5.

[JedG_Intel]

Hello Qianyue_Ma,

Thank you for sharing all this information. Please be informed that product you are reporting is an OEM original equipment manufacturer device. Kindly take into consideration that our support may be limited since we are not familiar with the technology, settings and customizations that the OEM has designed on your system, However I will do my best to assist you with your concern.

It seems that you're trying to utilize the driver from Intel. We recommend utilizing the drivers from the OEM as it is customized to be fully compatible with your device. Have you had the chance to try this out? If not, please do so and ensure that you perform clean installation.

In case that you observe the same issue, kindly share a screenshot of the error message on the device manager.

Best regards,

Jed G.

Intel Customer Support Technician

[Qianyue_Ma]

I did according to the instructions on the webpage, and now my computer can install the new network card driver, thank you very much for your help. I wish you all the best in your work and a happy day