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6062 - Lso was triggered by "Intel(R) Wi-Fi 6 AX201 160MHz"

Daijo
Beginner
31,989 Views

I get daily Netwtw10 warnings for Event 6062 from network adapter "Intel(R) Wi-Fi 6 AX201 160MHz"

Is that the way it's supposed to be?

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9 Replies
JosueO_Intel
Moderator
31,969 Views

Hello Daijo,


Thank you for posting on the Intel communities. In order to have a better understanding of the issue, please share with us the following information: 


  1. Was it working before? When did the issue start happening?
  2. Is this a desktop or a laptop?
  3. Is this the original wireless adapter of the system?
  4. Do you get any error codes on the device manager?
  5. Are you having any performance issues with Wi-Fi or Bluetooth?


Also, please download and install the Intel System Support Utility (Intel SSU):

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View".  

Click on "Next", save the report and attach it to your response.


Regards, 


Josue O.  

Intel Customer Support Technician



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Daijo
Beginner
31,954 Views

1. All protocol entries starts from 2021-10-07 and since then the warning for event 6062 also. See image. No idea why.

2. Notebook LG GRAM 17Z90P-G.AP55G

3. Yes

4. No

5. I wouldn't say I have problems, but the many warnings don't seem normal to me.

 

SSU is attached.

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JosueO_Intel
Moderator
31,942 Views

Hello Daijo,


We recommend performing a clean install of the latest graphics drivers provided by the system manufacturer since these drivers are customized. Follow these steps:


Check Windows* updates:


• Click the Windows Start button. 

• Click the search and type Windows updates and click on that option.

• Select Check for Updates and ensure you have the latest Windows* version. 


Clean installation of the Graphics Driver:


1- Download the latest customized driver from the Computer Manufacturer Support Websites and save the installer on the computer.

2- Disconnect from the internet to make sure the driver will not be automatically updated by Windows.

3- Uninstall the Intel Graphics driver. To do this, please follow the steps on the link below under these sections:


• Uninstalling the Intel Graphics Driver via the Device Manager Method

https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html


4- Restart the computer.

5- Right-click the Windows Start button. Select Device Manager.

6- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar. If not, repeat step 3. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'.

7- Install the latest graphics driver provided by the system manufacturer.

8- Once the latest driver has been installed, enable the internet connection again.

If the issue persists, repeat the Clean installation process using the latest Intel® generic graphics driver available at Download Center.


https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html



Regards, 


Josue O.  

Intel Customer Support Technician



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JosueO_Intel
Moderator
31,927 Views

Hello Daijo,


Were you able to follow the steps provided in the previous post?

Let us know the results. 


Regards, 


Josue O.  

Intel Customer Support Technician



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Daijo
Beginner
31,922 Views

Does the graphics adapter driver have anything to do with the network?

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JosueO_Intel
Moderator
31,920 Views

Hello Daijo,


Thank you for the quick response, I apologize for the misunderstanding when sending the instructions, please follow the next ones to perform a clean installation of the wireless drives:


Check Windows* updates:


• Click the Windows Start button. 

• Click the search and type Windows updates and click on that option.

• Select Check for Updates and ensure you have the latest Windows* version. 


Clean installation of the Wireless Driver:


1- Download the latest customized driver from the Computer Manufacturer Support Websites and save the installer on the computer.

1. Disconnect from the internet to make sure the driver will not be automatically updated by Windows.

3- Uninstall the Intel Wireless driver. To do this, please follow the steps on the link below under these sections:


• Uninstalling the Wi-Fi/Bluetooth® Driver for Your Intel® Wireless Adapter

https://www.intel.com/content/www/us/en/support/articles/000005756.html


4- Restart the computer.

5- Right-click the Windows Start button. Select Device Manager.

6- Repeat steps 3 through 5 until the option to Delete the driver software for this device is greyed out.

7- Install the latest wireless driver provided by the system manufacturer.

8- Once the latest driver has been installed, enable the internet connection again.

If the issue persists, repeat the Clean installation process using the latest Intel® generic wireless driver available at Download Center.


https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html


Regards, 


Josue O.  

Intel Customer Support Technician



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JosueO_Intel
Moderator
31,884 Views

Hello Daijo,


Were you able to check the previous post?  

Let us know if you still need assistance.  


Regards, 


Josue O.  

Intel Customer Support Technician



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JosueO_Intel
Moderator
31,873 Views

Hello Daijo,


We have not heard back from you, so we will close this thread. Remember to try performing the clean installation with the drivers provided by the OEM. You can contact them to get the latest driver available for your system. 


If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Regards, 


Josue O.  

Intel Customer Support Technician



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MSK1
Novice
23,489 Views

I am having this same exact problem on my Dell G15 5511 and my internet is disconnects frequently, any help to fix this would be highly appreciated using an N type router, Thank you!

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