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7260 ac, missing Microsoft Bluetooth Enumerator device, code 10 & 43 [pic] [updated]

ofrk
Novice
7,342 Views

Well, I had this card recently, the wifi part works a wonder, but the bluetooth never functions. After all proper wiring and driver installations, the bluetooth device shows up in my Device Manager by the name "Intel Wireless Bluetooth", not "Bluetooth 4.0 +HS".

Windows reports error codes 10 and 43 for this card, and I dont get "Microsoft Bluetooth Device Enumerator" device at all.

Further more, these two tabs give empty information:

All driver versions are the latest. My system is Windows7 64bit

My installed driver versions are:

https://downloadcenter.intel.com/downloads/eula/24679/Intel-PROSet-Wireless-Software-for-Bluetooth-technology-for-Windows-7-64-bit-WP-?httpDown=http://downloadmirror.intel.com/24679/eng/WP-BT_17.1.1411.01_s64.exe WP-BT_17.1.1411.01_s64

https://downloadcenter.intel.com/downloads/eula/24652/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-7-?httpDown=http://downloadmirror.intel.com/24652/eng/Wireless_17.14.0_Ds32.exe Wireless_17.14.0_Ds32

also tried:

https://downloadcenter.intel.com/downloads/eula/23451/Intel-PROSet-Wireless-Software-for-Bluetooth-technology-for-Windows-7-?httpDown=http://downloadmirror.intel.com/23451/eng/BT_3.1.1311_s32.exe BT_3.1.1311_s32

Update: title updated.

Update 2: Someone suggests this maybe an engineering sample card from some dishonest seller , not the final version, as evidenced in the TA number (G86254-001).

The engineering sample is said to have some problems with the bluetooth functionality.

So dear Intel dev, can you confirm this is an engineering sample with faulty bluetooth? This could save me all the trouble with the drivers.

Updates3: Unofficial confirmation listed below

Current Solution: It's a hardware problem. Change your card. Awaiting further comments from Intel.
22 Replies
ASouz7
Honored Contributor II
725 Views

Hello Mikulik86,

Please take a look at this link: http://ark.intel.com/products/75439/Intel-Dual-Band-Wireless-AC-7260 ARK | Intel® Dual Band Wireless-AC 7260 there is a column to the right and in it, please find where it says: PCN/MDDS Information. Choose one PCN, when the other window open, please scroll down and select PCN number for detailed information. Let me us know if this is what you are looking for.

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MMiku1
Beginner
725 Views

Thank You. This is helpful.

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