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FMart16
Beginner
733 Views

A internet não está pegando

Olá,

Não estou conseguindo ligar a internet do meu Laptop(Notebook) por Wi-fi ou por cabo, acho que já achei o problema mas não consigo resolver. Entrei no Gerenciador de Dispositivos e vi que tem alguns programas que não estão instalados no Notebook, e um deles é o Controlador Ethernet, e creio eu que é este o programa pra pegar internet no Notebook. Ai eu tentei atualiza-lo e apareceu uma mensagem dizendo que não existe adaptadores Intel neste computador. Meu Notebook é o Dell Insipron 3420,

seguem abaixo os print's que fiz caso ajude...

Meu Notebook:

Instalação que fiz pensando resolver o problema:

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5 Replies
idata
Community Manager
19 Views

Felipemrnd0,

 

 

According to our translation, we understand that your computer is missing curcial files in order to connect to the Internet either wireless or via an Ethernet cable.

 

 

In this particular case, we recommend to contact Dell* in order to obtain the lates drivers that are fully compatible with your system.

 

 

On our best effort to help you with this situation, here is the link to Dell* support in Portuguese: http://www.assistenciatecnicaecia.com.br/suporte-tecnico-dell-telefone-0800/ Suporte Tecnico Dell - Telefones 0800

 

 

Now, if this situation is related only with the Ethernet controller, we advise to post in this forum: /community/wired/content Wired Ethernet

 

 

If the situation is related to your wireless connection only, please let us know the name and model of your wireless adapter. Regarding this specifically, we recommend to contact the Dell* first as their drivers are designed for their system while our drivers found in our download center are generic and may not meet all the requirements of the computer manufacturer.

 

 

Please, let us know as soon as you can if the information above helped you to resolve this situation.

 

 

Best regards,

 

 

Aleki
idata
Community Manager
19 Views

Felipemrnd0,

 

 

We haven't heard from you for a while so we would like to know if you still need our support.
FMart16
Beginner
19 Views

Nao estou conseguindo falar com eles da Dell.

idata
Community Manager
19 Views

Felipemrnd0,

According to our translation, we understand you are experiencing diffulties to contact Dell*.

 

Before we go any further, the picture you sent us when you first contacted us suggests that this situation is related to your wired commnection. For this specific support, you can find assistance through the proper forum as it was informed previously. For your convenience, here is link to this forum: /community/wired/content Wired Ethernet

Regarding Dell*, on our best effor to assist you, here is a link to Dell* Support in Portuguese. The support site suggests to have the computer serial number handy so you can enter this information for proper support. http://www.dell.com/support/home/br/pt/brdhs1/ Suporte Dell* or this other one:http://www.dell.com/support/incidents-online/br/pt/brdhs1/contactus/Dynamic Entre em Contato com o Suporte Técnico here is an example of what you should look for on your computer:

Now, have you tried to connect wirelessly? If you are experiencing any situation related to the wireless connection, our first recommendation is for you to contact also Dell* as they have the drivers that is right for the type of system you have.

As a second option. You can also try our drivers found in our download center but we do need to know the name of your wireless adapter in order to provide proper support as this forum is related only to wireless adapters and not wired ones.

*If you prefer to have assistance in Portuguese, please call this number: 0800-892-1512 or access this link: http://www.intel.com.br/content/www/br/pt/support/contact-support.html Entrar em Contato com o Suporte Técnico da Intel and choose the product you are needing assistance for.

Best regards,

Aleki.

idata
Community Manager
19 Views

Felipemrnd0,

 

 

We haven't heard from you in a while so we would like to know if you still need our assistance.

 

 

Best regards,

 

 

Aleki