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BRain
Beginner
1,282 Views

AC-3160 notseeing networks

I have just upgrade to the AC-3160 wi-fi on my gateway laptop with windows 10 the blue tooth is working well but the wi-fi is not seeing anything everything says the device is working properly butit is picking up anynetworks. Please help

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5 Replies
jbenavides
Honored Contributor II
86 Views

Hello bman1966,

Installing or upgrading the various Intel® Wireless Adapters by end users is not supported by Intel. Replacing an adapter associated with specific wireless software with a different type of adapter may cause your adapter to have issues connecting or give software error messages.

Before installing this device into a system, you must contact the manufacturer of the system, and determine if the product is approved for use in a specific system in a specific country. For more details, please review the following advisories:

http://www.intel.com/support/wireless/wlan/sb/CS-011644.htm Intel® Wi-Fi Products — Regulatory Information Regarding Hardware Installation or Upgrade

http://www.intel.com/support/wireless/wlan/sb/CS-031167.htm Intel® Wi-Fi Products — Why Doesn't My Laptop Recognize My New Intel® Wireless Adapter?

In our best effort, we would advise you to run the http://www.intel.com/p/en_US/support/detect?iid=dc_iduu Intel® Driver Update Utility and make sure you are using the most recent drivers for the adapter.

Also, you can apply the configuration from the document: http://www.intel.com/support/wireless/sb/CS-030709.htm?wapkw=wifi+recommended+settings Wireless Networking — What are the Recommended Settings for 802.11n Connectivity?

If the issue persists after this, we would advise you contact the http://www.intel.com/support/oems.htm Computer Manufacturer Support for further assistance.

BRain
Beginner
86 Views

is there anyway to get just the drivers for the ac-3160 without the pro software

HGome1
Novice
86 Views

https://downloadcenter.intel.com/download/25279/Intel-PROSet-Wireless-Software-for-Windows-10 Intel® Download Center

If you have Windows 10 32-bit and 64-bit:

 

DRIVERS ONLY:

Wireless_18.20.0_De132.exe (32-bit) and Wireless_18.20.0_De164.exe (64-bit)

SOFTWARE and DRIVERS:

Intel PROSet/Wireless WiFi Software (includes Drivers):

Wireless_18.20.0_e132.exe (64-bit) and Wireless_18.20.0_e164.exe (64-bit)

RPest
Beginner
86 Views

I did that and didn't work.

bman1966 did you solved it?

BRain
Beginner
86 Views

Did not work went back to old adapter

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