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AC-7260 has been serially broken for 2 years, when will the fix ship?!

KSand71
Novice
2,434 Views

Intel published this revocation list about the AC-7260 and other wics containing a firmware/driver bug September 2013. It's now December 2015, and this WIC has been beyond broken this entire time. There's no fix, no device settings that will change this. To trigger the bug you just need a little wireless contention, like going to a Hotel.

http://www.intel.com/support/wireless/wlan/sb/CS-034535.htm Intel® Wi-Fi Products — TechNote: Sporadic Wireless Disconnects Caused by Data Reordering Issue

When will we see a fix, if ever? I've seen other Intel employees saying turn it off and on again, however this is beyond disgusting.

0 Kudos
11 Replies
ASouz7
Honored Contributor II
236 Views

KyleS,

Please let us know exactly the issue you are experiencing with your wireless adapter as well as information about your system in order to provide you assistance.

KSand71
Novice
236 Views

Lenovo Yoga, Windows 8.1, the Intel Article covers this pretty well. When is a fix going to ship for this extraordinarily well known and described issue?

KSand71
Novice
236 Views

Installed retail Windows 10, exact same issue is present. How has this been broken for years?

ASouz7
Honored Contributor II
236 Views

KyleS,

We will be more than glad to assist you and in order to do so, we need you to be more specific on your issue.

Are you using this adapter in a Linux* or Windows* environment?

KSand71
Novice
236 Views

Aleki, as stated a number of times, and in the articles, this is Windows 8.1. This was reproduced on Windows 10 right above your post as well.

 

Please stop trolling.

ASouz7
Honored Contributor II
236 Views

KyleS,

All issues in reference to the https://web.archive.org/web/20151107205621/http://www.intel.com/support/wireless/wlan/sb/CS-034535.h... Intel® Wi-Fi Products — TechNote: Sporadic Wireless Disconnects Caused by Data Reordering Issue have been fixed after driver version 17.1xxx

If you are experience a issue different from any of those reported by other customers previously, we are more than interested in knowing what it is in order to help you.

DDary
Novice
236 Views

OP, what symptom are you experiencing? I've never heard of this before, but I experience frequent inexplicable hangs of IE11. I'm wondering if this might have something to do with it.

KSand71
Novice
236 Views

darylm if you do something as simple as `ping -t 4.2.2.1` and browse the web, the condition will be reproduced (wireless frame dropouts without losing sync to the AP). If not, try going to a Denny's or Hotel, or using a shared WAP. I still find it completely bizarre that aleki_intel didn't bother to even read the OP, to see that there's a news release describing the issue, and that it is indeed not fixed.

When will this critical issue be resolved? I'm constantly VPNing into customer environments, and I'm sure these wireless controllers are being used in health. Why has this taken 2+ years and there's still not even close to a recommendation nor fix from Intel? I used to recommend Intel to everyone, I was burned recently by the X710, and now this Wireless NIC; what happened intel_admin?

KSand71
Novice
236 Views

I see that the press release that I linked to was deleted......

https://web.archive.org/web/20151107205621/http://www.intel.com/support/wireless/wlan/sb/CS-034535.h... Intel® Wi-Fi Products — TechNote: Sporadic Wireless Disconnects Caused by Data Reordering Issue

KSand71
Novice
236 Views

Why was closed? This is the exact described issue. There are hundreds of threads about this product and model not working.

This summarized the issue quite well, and linked to 6 other threads on the Intel board alone. On the Ubuntu boards, and elsewhere this shows the product to be completely broken. Why has this not been fixed?

Link 1- /thread/44899?start=30&tstart=0 https://communities.intel.com/thread/44899?start=30&tstart=0

Link 2- /message/219453# 219453 https://communities.intel.com/message/219453# 219453

Link 3-/message/220237# 220237 https://communities.intel.com/message/220237# 220237

Link 4-/message/219393# 219393 https://communities.intel.com/message/219393# 219393

Link 5-/thread/45025?start=30&tstart=0 https://communities.intel.com/thread/45025?start=30&tstart=0

Link 6-/thread/38550?start=45&tstart=0 https://communities.intel.com/thread/38550?start=45&tstart=0

Link 7-http://www.neowin.net/news/intels-wi-fi-adapters-connectivity-issues-plague-users Intel&# 039;s Wi-Fi adapters connectivity issues plague users - Neowin

Link 8-http://forums.toshiba.com/t5/Networking-Wi-Fi/P55-A5312-Wifi-Loosing-Connectivity-Intel-7260-Mini-Pc... P55-A5312 - Wifi Loosing Connectivity - Intel 7260... - TOSHIBA FORUMS

Link 9-https://forums.lenovo.com/t5/Idea-Windows-based-Tablets-and/Tip-Temp-work-around-for-Intel-7260-wire... Tip: Temp work around for Intel 7260 wireless card... - Lenovo Community

Link 10-http://www.todaysquestions.com/111927/intel-wireless-ac-7260-random-disconnects-on-windows-8-1 Intel Wireless AC 7260 random disconnects on Windows 8.1 - Today's questions

KSand71
Novice
236 Views
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