AC 9560 160MHz | WIFI gone after running Intel Driver and Support Assistance

[KrAceZ]

Here are my specs:

Device name MSI
Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.20 GHz
Installed RAM 32.0 GB (31.8 GB usable)
Device ID 12E4187C-7540-45B6-A44F-A8E627123568
Product ID 00325-81502-19245-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

My wifi was working fine a few days ago, but two days ago I ran the Intel Driver and Support Assistance program do update drivers as it said the were updates for a few things. Now, my wifi essentially doesn't exist as far as I can tell (ethernet works fine though).

It's missing from the network tab:

as well as missing in places like network and internet settings:

but shows up in Device Manager:

trying to repair it via the troubleshooter gives this error: "Windows couldn't automatically bind the IP protocol stack to the network adapter."

I've uninstalling (and deleting) the driver, running the program again, and installing old drivers. I regrettably don't have a restore point as I apparently didn't reenable system protection when I changed the install location of windows to a new SSD back in April....I'm beyond lost and NEED the wifi on this to work for school and don't have the money for a new laptop.

Any help would be greatly appreciated

[NormanS_Intel]

Hello KrAceZ,

Thank you for posting in the community!

Please follow the steps outlined in the "Wi-Fi Adapter Is Disabled or Is Not Working" article. If the issue persists, kindly share the Intel® System Support Utility Logs for Windows* so that I can thoroughly review your system configuration. You can upload the logs to this post.

Additionally, could you please provide answers to the following questions:

1. When did this issue first occur?
2. Have you tried rolling back to a previous driver version for testing purposes?

Here's the link to the wireless driver: https://www.intel.com/content/www/us/en/download/19351/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello KrAceZ,

I hope you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to efficiently resolve this matter.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello KrAceZ,

I have not received a response from you, so I will close this inquiry. If you require further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer