AC 9560 160MHz no longer working

[Biz2022]

Hi,

I have an ASUS Zenbook and my wireless adapter just randomly stopped working. I can't update it, I've tried uninstalling and re-installing. I took it into a tech company and they said I'd have to replace the mainboard for $1,000. The laptop is only 3 years old! The Intel wireless adapter is the only issue with the laptop, which no longer connects to Bluetooth either. 

Can you please help? This adapter has caused me so much grief!

Thanks

Biz2022

[Steven_Intel]

Hello Biz2022,

Thank you for posting on the Intel® communities.

I am sorry you are having issues with your Intel® Wireless-AC 9560.

Since you were advised by the technicians that the wireless card is defective, there are two course of action you can take:

• If the wireless card was pre-installed on your laptop, you need to contact Asus for further support and/or to claim warranty, if available.
• If the wireless card was integrated into the laptop, please read the following article about Regulatory Information Regarding Wireless Hardware Installation or Upgrade (https://www.intel.com/content/www/us/en/support/articles/000005687/wireless.html)

As well, if you would like to give it a try and receive assistance from us, let me know, and I will be glad to help you.

Best regards,

Steven G.

Intel Customer Support Technician.

[Biz2022]

Hi Steven,

Sure, if there's something we could try, I'm keen to receive your help!

Biz2022

[Steven_Intel]

Thank you for your reply.

In order to better assist you, could you please provide more details about the issue with the wireless adapter? 

Is it not connecting to any network? 

Are you seeing any error message when trying to update the drivers?

What do you mean exactly when you say it is not working?

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.