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Beginner
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AC9260 chromecast compatibility issue

As the title suggests, i have the AC9260 in my MSi gaming laptop. I swapped out the garbage Killer 1435 card for the 9260 and have wave2 Mikrotik cAP's on the way to play with the speed!

I have run into an issue since swapping the card however. Before swapping, chrome's "cast" to my chromecast worked fine, both tab cast and desktop cast. Since swapping in the 9260, it will cast for a few seconds then freeze on the screen but still play audio.

i did update to the lastest drivers last night, 20.30.1.2. However it still persists.

I did verify it is not the laptop itself, i disconnected the 9260 wifi, plugged in a USB ac adapter, and casting worked perfect on it.

(yes windows 10 on latest build)

May just be a driver bug on a newer card?

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Super User
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Changing the wireless card in your laptop can cause problems and should be done only with the OEM (MSI).

https://www.intel.com/content/www/us/en/support/articles/000005687/network-and-i-o/wireless-networki... Regulatory Information Regarding Wireless Hardware Installation or...

https://www.intel.com/content/www/us/en/support/articles/000005846/network-and-i-o/wireless-networki... Why Doesn't My Laptop Recognize My New Intel® Wireless Adapter?

Check with MSI for compatibility with this card. Also, there may be MSI bios issues with this card.

Doc

Doc (not an Intel employee or contractor)
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Beginner
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They only "support" the killer 1435, which drops connection every couple minutes. Every purchaser has changed the wireless card, most go with the 8265 (I just installed 3 8265's in the same laptops at work.)

The 9260 + bluetooth both work flawless on everything. I had the card in for atleast 2 weeks before i went to use chromecast, at which point it did take me a while to realize why my laptop wouldnt cast anymore

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Community Manager
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Hello Skullzaflare,

 

 

Thanks for posting.

 

 

As explained by Al Hill, connection, performance and other kind of issues are expected when replacing the wireless adapter without the assistance of the computer OEM (Original Equipment Manufacturer).

 

 

However, other users have reported similar issues on online forums (even though Intel® Wireless-AC 9260 is not related).

 

 

On https://productforums.google.com/forum/# !topic/chromecast/UxFAlrLixsE this Google* product forums thread, an user confirmed the issue was solved after testing following:

 

 

- Make sure both https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en Chrome Browser* and https://support.google.com/chromecast/answer/7124014?hl=en Chromecast* firmware are up to date.

 

- For Tab Cast, go to Chrome Browser* > Settings > Advanced > System > Disable Use hardware acceleration when available and restart the browser.

 

 

From our side, we recommend performing a clean driver installation. You can find detailed instructions about this process here:

 

 

- https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... Clean Installation of Wireless Drivers

 

 

If the issue persists, please https://support.google.com/chromecast/answer/6373887 contact the Chromecast* Support Team.

 

 

NOTE: Links to third party sites are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

 

 

Best regards,

 

Eugenio F.
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