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APP CRASH's with AC7260 Adapters

RSchr3
Beginner
2,190 Views

I have a Windows 7/64 desktop and laptop each fitted with the Intel AC7260 Adapter and relative software and driver (i.e. version 16.7.0. and earlier versions also tried) and experience occasional conflicts reported by Windows Reliability History of APP CRASH's either one or both as Stopped Working of the following:

1] Intel Proset / Wireless Zero Configuration Service.

2] Windows Wireless LAN 802.11 Extensibility Framework.

I have set a temporary cure by setting Intel Proset / Wireless Zero Configuration Service to Disabled in Services. Time will tell if this provides a cure but it would be interesting to find out if anyone else has had the same problem or has a better solution.

 

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4 Replies
Jose_H_Intel1
Employee
126 Views

Hello Xyzbird, I am sorry for the issue.

Let me ask you, did you install the same type of wireless adapter form factor in both systems?

Such as Half Mini Card (7260HMW) or M.2 (7260NGW) form factors.

RSchr3
Beginner
126 Views

Yes I used the same form factor half minicard AC7260.HMW in both PC's.

The laptop was originally fitted with an oem N6235 card. The desktop was made up from parts by myself and originally used a standard TP-Link Dual Band PCIe adapter, but to be able to use WIDI, I changed to a BPlus MP2H-7260 PCIe adapter into which is fitted an AC7260.

Since my OP I have not had seen another AP Crash reported but it might be too soon to tell. I don't really understand what the Zero Configuration Service is all about but to give it some chance, I have now set the Proset / Wireless Zero Configuration Service to Automatic (Delayed Start) in Services.

Edit later: Just as well I reset the Proset / Wireless Zero Configuration Service to Automatic (Delayed Start) from Disabled because the Intel WIDI wouldn't connect.

Jose_H_Intel1
Employee
126 Views

For the desktop system we recommend instead the https://www-ssl.intel.com/content/www/us/en/wireless-products/dual-band-wireless-ac-7260-bluetooth-d... Intel® Dual Band Wireless-AC 7260 + Bluetooth for Desktop since this adapter is already designed for desktop systems.

The integration of wireless adapters for laptops is subject to compatibility and wireless regulatory approvals.

In the case of the laptop we suggest contacting the system manufacturer for a list of validated adapters. Furthermore, if the laptop came preinstalled with the Intel® Centrino Advanced-N 6235, you already had an Intel® WiDi compatible wireless adapter.

 

I apologize for any inconvenience this may cause.

http://www.intel.com/support/wireless/wlan/sb/CS-011644.htm Intel� Wi-Fi Products; Regulatory information regarding hardware installation or upgrade

http://www.intel.com/support/wireless/wlan/sb/CS-031167.htm Intel� Wi-Fi Products; Why doesn't my laptop recognize my new Intel� wireless adapter?

RSchr3
Beginner
126 Views

Thanks. I was half expecting a stock answer that I have seen provided for others that doesn't give a proper answer in response to the on going problem which I have probably solved anyway.

I thought about installing the Intel desktop version but decided to get the alternative which although in my opinion does exactly the same job, it has a better antenna and certainly does not have the USB connection lead for Bluetooth power wiring fault.

As regards the regulatory business, I see that newer versions of my laptop now come fitted with AC adapters and retro fitting an AC adapter is a much cheaper option. I am fully aware that I already had WIDI. In common with both PC's, there is a marked improvement in 5 GHz and inter PC file transfer speed and there are no other problems.

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